Omg !!! This is a great place with the BEST customer service ever. Kelsey helped myself and two young boys. She is always SO helpful with helping with their sizes. Always answers all my questions regarding what shoes go with whatever sport my boys are playing at the time. This time was basketball. Just walking into a store a having her ALWAYS greet us and the the time to help us look for proper sizes for the sport. We just love her!!! Thank you Kelsey for making this experience easy and pleasant!!!!!!! read more

My son's PE shoes fell apart today (2-22-22) at school (in the rain.) We came inside the store and right away we're greeted and asked if we needed anything. We found the "magic shoe" but could not find the other pair. I asked Craig if I could order online and he said yes; however, they didn't have my son's shoe size in that style online. I left my name & number so the manager (Craig) could give us a call if he found it. About 15 minutes later, Craig called us that he found the missing pair. Not only was I thankful he didn't dismiss our longing for that missing shoe, but he took the time to look, to call, and make my son's evening. Craig went the EXTRA miles! Thank you so much! read more

Famous Footwear - Shoes purchases - Shoe Stores Near Me - Hanford, California

190 N 12Th Ave, Marketplace At Hanford, Hanford, CA 93230. I just left this store and I've never felt so uncomfortable in my life. I went in with my wife and her sister, to look around. I'm not even from Hanford I drove up here from San Diego. I'm military and I take alot of pride in that. There were two girls working the store tonight 29Dec23 around 800pm.. I walked in and started looking around then noticed that one of the women was following me. I had pulled my pant leg down a few times because I have spandex shorts on under my sweats and they were riding up. I realized that it probably looked a little off to the worker.. however she did not try to hide the fact that she was watching me after that. ( the sweats were not baggy, they were workout joggers and were actually kinda tight. Idk where she thought I would put a WHOLE shoe box?? Down my skin tight joggers and into the secret Willy Wonka compartment on my left thigh?!? SMH common sense is not natural for everyone and glasses girl aka hood clerk Barbie and her accomplice Rotund Ronda obviously lack in that area) She started talking on her mic to the other woman working and I heard her describing me she then looks at me and goes do you have a question? I told her no but they both started following me all around the store. They were laughing at me and it just made me so uncomfortable. It was embarrassing, and so unprofessional on their part. . Ive never seen a set of workers at a department store act like they were in a high school cafeteria the way these two girls did. They were just so nasty and rude.. the defamatory remarks and laughing infuriated me. They should not be employed in a customer service/ retail setting because their maturity level was like negative 30.. I've been stereotyped most of life because of the color of my skin and it just immediately made me so sad that they were so openly laughing at me one of the workers was just so loud about her intent to watch me. . It was pretty disturbing.I WILL NEVER GIVE MY BUSINESS TO THIS STORE. Also I just wanna add I went into this store wearing $200 Jordan's I had just bought from footlocker! We went into this store so my wife could look around. I would never jeopardize my Naval career by stealing a pair of cheap shoes from famous footwear at that. How long is employee training to work at these retail stores? What are the procedures and company policies for loss prevention?How are employees of famous footwear expected to conducted themselves while at work? Are there company guidelines for diversity inclusion?? If stealing had been an issue in the past why is there not store security? If Ross can afford it please tell me famous footwear where are your trained professionals? Are the store clerks also qualified to conduct themselves the way they were tonight?or how about when they chased the little boy with the tote bag out the store as described in the google review two months ago? THIS IS RACISM, THIS IS BIASED, THIS IS SEXISM, THIS IS MICRO AGGRESSION THAT APPARENTLY IS PERMITTED BY THE COMPANIES MANAGEMENT. Please famous footwear please tell me how any of this is ok? I would love to know, because this was absolutely disgusting behavior. By the way the girl with the glasses be weary of her she's not only aggressive she's creepy in the way she goes about watching you and following you. I felt as if she was literally trying to stare through my clothes. There is a lawsuit waiting to happen at this store. The floor workers are a direct reflection of management, management is a direct representation of corporate, and the next level of reflection is the actual foundational leadership of the Famous Footwear company. These wanna be rent a cop floor workers need proper training if the store really wants them to dual as security and clerks. Proper Vigilance mixed with knowledge like oh idk let's see a shoe box probably won't fit into some spandex would be a good start. Education.. please educate and properly qualify the ignorant before an illegal shakedown turns into a harassment case that floods social media and news. read more

Be careful if you don't buy their merchandise they will call security and acuse you of stealing

Unfortunately their customer service is horrible along with their willingness to help, but their shoe variety is wide. The manager Craig was too busy to help find a specific shoe. read more

Great company. I worked for them for a while. Management was great. I still shop there. The have good shoes and if you are a smart shopper you can get some great prices. read more

Don't get me wrong the people that work there are all very nice although they lack one significant thing: knowledge about shoes which is pretty important. I went in there today and as soon as I opened the door one of the employees asked me what size shoe I was you can either take that as very helpful or a little bombarding. So after he asked me what size I was then he took me to go measure my feet so then what was the point in asking me in the first place? He told me I was a 7 1/2 in women's and I took that information and he then told me to look in the women's shoes and younger boys shoes to go look for vans. I did just that and pulled out a 7 1/2 in the style I liked. Way too small. I was definitely an 8 and I went back and forth to boys and women's shoes not finding an 8 in the style I wanted. At that point nobody helped me again and I then went into the men's section and got the shoes I wanted. So really no help at all today in famous footwear for me. read more