The customer service was horrible tried to return a Christmas present just to get a half size…read moresmaller shoe didn't wanna help tried to charge us more money just on all circumstances terrible manager was horrendous. I will not be a dicks customer going forward.

So many employees available and willing to help. Store is clean and everyone is friendly. Pleasant…read moreshopping experience!

Awesome customer service from the manager. He even pointed…read moreout an item was on sale that we were looking at! Very nice large selection of merchandise! Great store for sporting goods!

I was already to buy a new gun. I wanted to trade in the one that I had and there were a couple…read moredabs of paint on the site from the owner previous. They wouldn't take the gun on trade because of the three green dots. They lost my business. I grew up in a gun shop. We would've not sent a buying customer away.

I ordered a jersey from the Smith Sports Chicago website in mid-January with a promise of 5-day…read morefulfillment and 14-day delivery. It's now June and I have not received my product. They charged my credit card upfront and have not returned the money, despite several emails and phone messages from me asking for a refund. This is a fledgling business with major supply line issues which continues to over-promise and under-deliver. I would absolutely not recommend this business based on my experience.

BEWARE! This company…read moredebited my account for an item that I purchased online in Jan. '13. It is now April and I never received the item (Men's Jersey). After 3 phone calls and 4 emails, Loren Smith (Assumed Owner) sent an email saying "Your order was cancelled because we did not have enough stock to fulfill your order". I have since emailed to inquire about my refund ($125) and I am yet to receive a response or my refund. This company is fraudulent and unethical. Their customer service is non-existent and I will have to escalate my request for my refund as it has taken SmithSportsChicago 4 months to respond to my emails. Disappointed and will never shop with this vendor again

Good place easy to get firearms sometimes the employees don't have much gun knowledge but overall…read morenice place to come get all your gear nice friendly staff

This is the only sports store in my neighborhood and they always have exactly what I need. The…read morestaff here is great as well.

I am a real customer and have been shopping at Dick's throughout the country for over 20 years…read more Before my experience in this store I read the many critical reviews regarding customer service. Here is my story. Upon entering the associate at the checkout immediately asked if she could help. I was immediately impressed as I made my way to the shoe department by the abundance of quality products on display. I found some shoes that interested me and while trying them on the associate in the department stopped stocking inventory and came over to assist me. Without asking he was there to assist. After picking out some socks to go with the shoes I went to checkout to be greeted again by Carlene. This is where customer service far exceeded expectations. Carlene asked if I was in the rewards program and while I knew my wife had set it up many years ago I could never remember how to access the account. At this point Carlene was determined to find the account for me and we went through every phone number, email address, zip code and name combination I could think of until she found our account. Then she took the time to update the account with current information. While previous reviewers had bad experiences, the associates I dealt with went beyond expectations to deliver high level customer support.

My wife needed a new pair of sneakers so we went to Dick's Sporting Goods while in Ocala, Florida…read more I have to be honest I did not have high expectations but I was proved wrong. The shoe section we clean and orderly. My wife talked with the shoe guy (sorry did not get his name) but he asked her about what kind of support she needed. He made a few suggestions and offered to get her a pair of each to try on. While she was testing the shoes out he gave her some space to just allow her to get a feel for herself. He then stopped back and said "once your down to your two favorites, put one on each foot and test them side-by-side that way". Great suggestion but again not pushing. She picked a pair and although they were expensive, we tend to keep shoes for a long time so $150 seems worth it! Like the way they helped us and would go back again!

It's big, chaotic, and messy, but you can find some good deals here…read more **PROTIP** Before coming here, I suggest going to Ross first. We've found identical items there for considerably cheaper than this location.

This review is for the Adidas Outlet at the Orlando International Premium Outlets mall (as opposed…read moreto their other "stand alone" store located a few miles away). I really don't understand how or why this place only has an overall rating of just 2 stars! I did see on the website that this store was shut down a few months ago for remodeling, so perhaps it was expanded or improved since the older reviews were posted? In our experience, this was really the only major shoe brand represented at this outlet mall that actually has "factory outlet" pricing. Sure, Nike has a big store here, but most of their shoes are still $60 and up with no real discount pricing. Here at the Adidas Outlet, customers get a 40% discount off the marked (already reduced) price. We found a few pairs we liked which were marked at $59 or $79, which is about the standard department or sporting goods store price, but the signage said they'd charge 40% less than that at checkout. We walked out of here with 2 pairs of shoes for about the same cost as a single pair at most any retail store. How can one give a business with prices like that only 1 or 2 stars? This store had a wide selection of footwear with several rows of racks for both men and women, but I didn't see at least some of Adidas' most recent styles represented. IMO, the pricing on their t-shirts and clothing items wasn't nearly as attractive as the pricing on their shoes.

Founds tons of great deals on shoes and clothes. Surprisingly they had all the sizes we need. Staff…read morewas helpful and the long line at the register moved really fast !!!

Today I arrived right as the store opened to return a pair of shoes that didn't fit my son. I…read moredidn't realize the tag was cut off but I had my receipt showing that I just bought them the day before. When the manager was called over due to no tag, she inspected the shoe to find something wrong with it to deny my refund. She said the inside of the shoe was dirty which clearly it was not since it was only tried on with white socks for size. I simply asked her what difference would it make if I came back and just went to the next person who would take them back. She rudely responded, "Who are you telling me what I can or can't do?" I took my shoes back home with me. While I was there, I purchased the additional pair for my son to try on at home. Later in the evening we returned and I did end up getting my refund from someone else. The shoes weren't even on sale, so I wouldn't really find them to be a true "outlet". I really wished I had gotten her name because she was the rudest retail manager I have everything encountered, especially during the holiday season.

I dropped into this location while in town visiting family. It's located in the Paddock Mall. Nice…read morevariety of running shoes, running gear, clothing, supplements, gels. Bright and clean layout. Good customer service with a knowledgeable staff. There's even a little running track in here to test out running shoes.

I love coming to this store. I had a very bad experience in the Wesley Chapel one and the Ocala one…read moreis closer to my house. Two weeks ago I went to exchange a pair of shoes and ended up finding a better pair that I liked and the exchange was very easy. I came back yesterday to get a second pair of shoes and ended up dealing with the same sales person who helped me two weeks ago and left very happy. They had a great selection and the price of the shoes were really good, the store has made a customer out of me just from the service and friendliness this of the staff.

I visited the Dick's Sporting Goods in Sanford, Florida today to try on tennis shoes and planned to…read morepurchase multiple pairs along with athletic apparel. When I tried on a display shoe, a sales associate abruptly approached me and told me I was not allowed to try on display shoes because customers might later ask for discounts. His tone was rude and dismissive. When I asked for the a shoe in a different color and size, he refused, saying "you have already tried on that shoe and they are all the same." I requested a manager, but was told the manager was "in a meeting" and unavailable. Feeling disrespected, I left the store without making my purchase. I've shopped at Dick's for years, but this visit was extremely disappointing. I hope this location addresses the issue so other customers do not have the same experience.

This Dick's Sporting goods store in Sanford is gigantic! If…read moreyou can't find what you're looking for, it doesn't exist. The store is kept very organized and clean. My husband and I were in here a few days ago to purchase some of those handsome vented shirts for him and was greeted right away by an employee who was friendly and ready to help us. We highly recommend this store. If you haven't been before, you must check it out and see for yourself the huge selection of everything!

Just wanted to say, this local business has the best service. the lady's working there, where…read moreawesome (Beth) is super knowledgeable and friendly. They have a great selection of shoes, as well as sandals and flip flops for people with feet problems. I highly recommend this store. If you're looking for a great value with super service. This is the store for you.

The staff at Dash Clermont is exceptional, especially Beth! I learned so much from her about proper…read morefit, arch support, etc. If looking for a comfortable shoe, I can't recommend them enough!