1. Family Hearing

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San Clemente, CA

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Family Hearing

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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9 years ago

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Head and Neck Associates of Orange County

Head and Neck Associates of Orange County

4.0(4 reviews)
0.6 mi

My wife called this office about a week and a half ago to make an appointment for me. She knows one…read moreof the physicians here because they attended college together. She explained my situation and was told I could be seen as a cash-paying patient, so an appointment was scheduled. On the morning of my appointment--just a few hours before I was supposed to be seen--I received a call from the office informing me that they had only then discovered I have a MemorialCare HMO. I was told that because they are contracted with my HMO, they could not see me as a cash patient and that I would have to go through my primary care physician for a referral. I explained that I was happy to pay cash, but I was told that wasn't an option. My frustration is not with the physicians. It is with the office staff and the scheduling process. Insurance verification and referral requirements should have been addressed when the appointment was made--not a week and a half later, just hours before my visit. ENT appointments can already take weeks to obtain, especially when you're dealing with ear pain, hearing loss, and a clogged ear. Because this wasn't handled properly from the beginning, my care has been delayed, and now I have to start the referral process all over again. As a chiropractor who has owned and operated a healthcare practice for many years, I understand that mistakes happen. However, this was a preventable administrative error that caused unnecessary frustration and delayed medical care. I hope the office improves its scheduling and insurance verification process so other patients don't have the same experience.

I had tonsil surgery and dr wells was my doc! He was caring and answered all my questions and…read morerecovered In 8 days

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Head and Neck Associates of Orange County
Head and Neck Associates of Orange County

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Phillip R Wells, MD

Phillip R Wells, MD

4.4(68 reviews)
0.6 mi

I was genuinely impressed by Dr. Wells' level of care. From the easy scheduling to the helpful…read morereminders and the zero wait time, the entire experience felt smooth and considerate. The staff were warm, attentive, and truly caring. Dr. Wells conducted a very thorough exam and immediately suggested a medication‑based treatment as the first step. His conservative, thoughtful approach and the time he took to explain everything made me feel completely comfortable and confident in his care. Highly recommend.

This review is for Dr. Wells - friendly, caring, and has years of expertise. My 11-year-old was…read morevery comfortable with him, and she usually gets pretty scared at offices of doctors and dentists etc. I just read Dr. Wells' biography and I'm very grateful he is this kind and generous with his time because he is obviously quite busy with surgeries and is well known in his practice area. The front desk was also very nice - Aisha is really the best. Over the years, with one kid who was born with craniofacial defects and another kid who has sleep issues and large tonsils, we've seen many ENTs. Dr. Wells is our favorite thus far and the office staff are similarly fantastic. Thank you to everyone at Head and Neck Associates of Orange County. PS - if you call and you stay on wait for a long time, just choose the call back option. I'm convinced their answering service won't pick up - you're better off getting yourself in the queue where the answering service will call you back (quite quickly actually) and connect you to the office.

HearingLife

HearingLife

3.7(3 reviews)
0.0 mi

STAY AWAY!!! HearingLife hearing aids are overpriced, do not work, and the company employees do not…read morevalue their customers. My Dad purchased hearing aids and has had nothing but trouble with them and with the company. The location in San Diego @ 16777 Bernardo Center Drive Suite E9, Rancho Bernardo, CA 92128 just called my house to reschedule my Dad's appointment. This was my first ever contact with this company and their employees so I wanted to know why my Dad has had nothing but issues with HearingLife. I was speaking with a male and started asking politely why my Dad constantly cant hear, always has to reschedule his appointments, and is told that the doctor is not available. The male employee straight up hung up on me. This is no way to handle a customer and shows they do not care. Corporate office should locate this male employee in San Diego and have him fired IMMEDIATELY. My Dad financed the hearing aids directly through HearingLife and then received an offer from Wells Fargo to pay off your loan. The payments are then owed directly to Wells Fargo. Wells Fargo needs to be notified that they are doing business with a scam company in HearingLife. This is when HearingLife kicks you to the curb because they have all of their money after Wells Fargo pays them off. So STAY AWAY and buy your hearing aids at COSTCO!!! They are cheaper and you already know that Costco has great customer service. Once again, take your money elsewhere as you will have the worst experience with HearingLife and its employees. Not being able to hear is a serious struggle and you dont want to add HearingLife to the equation to make the situation even more complicated....TRUST ME!!! You have been warned to take your business elsewhere.

Hearing Life Hearing Aid Center in La Verne, California provides GREAT service!…read moreI am traveling & one of my Hearing Aids stopped working. I went to HearingLife in La Verne, CA because the company services my OTICON Hearing Aids. When I explained that I was in the area for just two weeks, Lupe decided to do whatever she could to avoid mailing it out for service, because the time to mail it to the repair center, repair time, & return shipping time can be more than 2 weeks. The battery in my Hearing Aid was dead. It was replaced. Lupe then cleaned both my Hearing Aids for me. Daryn Carrillo, Board Certified Hearing Specialist entered my Hearing Aids into the HearingLife System, analyzed them, found the other Hearing Aid's battery was getting low & replaced that battery too. All of this Service was done at no charge - My Hearing Aids are still under Warranty. I would have paid any price for the battery replacements & cleanings. I recommend this HearingLife Center in La Verne, CA to anyone needing assistance with their Hearing Aids. Call & find out if you have one of the brands that Lupe & Daryn work on. Thank you, Lupe & Daryn. for helping me with my hearing needs.

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HearingLife
HearingLife
HearingLife

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Family Hearing - hearingaidproviders - Updated October 2026

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