--- DO NOT DO BUSINESS WITH FIRST FAMILY ROOFING OF FLORIDA!!! I deposited over $26,000 with First Family Roofing back in September 2024. As of today, I have NO ROOF, NO WORK DONE, and NO FINANCING secured for the remainder of the project. I requested a refund over FOUR MONTHS ago, and they have REFUSED to return my money. Their customer service is non-existent once they have your deposit. I have been forced to file formal complaints with both the Attorney General's office and the Better Business Bureau just to try to recover my hard-earned money. This company is completely unprofessional and unethical. They will take your money, make endless excuses, and leave you with nothing but stress and broken promises. Save yourself the nightmare -- stay FAR AWAY from First Family Roofing of Florida!! --- read more

They took our deposit, can't get in contact with them and now they file bankruptcy . So be aware!

They took over $9,000 from me 6 months ago and now I'm being told they are shut down and have lost my money and my roof never got done. They have also lost their BBB Accreditation. I am semi retired with not a lot of money and multiple health issues. How can they do this. read more

Extremely poor to nonexistent communications; no work scheduled months after paying deposit; trying to cancel and get refund, again no response. read more

They took a 7k deposit 8 months ago, haven't done my roof and refuse to refund me my money.

Family First Roofing was a joke. In December I put down a 50% deposit for a new roof after Hurricane Milton came through my neighborhood. I was told the new roof would be installed mid-February, nothing. Was told mid-March and again nothing. Told mid-April. Was told mid May possibly. Spoke with the CFO and told her this is unacceptable and I wanted my money back. I heard every excuse in the world as to why they couldn't do the install. Was told they had to fire half the installers, didn't give me a reason why. Fired my salesperson because he was lying to customers, etc. Finally, after calling everyday, yes, I recorded my phone conversations, my roof was started with the metal tiles. Then 2 weeks went by and nothing again. Sitting here with a big dumpster blocking half my driveway. Had to keep calling back again to try to find out what the hold up was. More excuses. Finally, after 2 weeks my roof was completed. They wasted no time to collect the money but it did not pass inspection! Had to redo some nails that were incorrect and fix some other issues. Once it finally passed inspection I was so relieved. I didn't think it would ever get done. There is an investigation of the company in my community and the same thing that I went through some of my neighbors are going through. What a nightmare! read more

These people are greedy frauds. Do not give them your money. We started the process in November, nothing but empty promises since. Just a bunch of excuses. Do yourself a favor and stay away from this company. read more

This company has ripped off multiple people in SPANISH LAKES country club in North Fort Pierce where the tornadoes hit last year as well as individual homeowners. Specifically, my girlfriend and her husband in Port St. Lucie they never paid the Material supplier and now there's a lien against my girlfriend's house for $21,800 and this company refuses to refund the money or pay the material supplier. read more

If I could give a negative star review I would. After giving them $20,000 down, I have yet to have any work started!!! 8 months and counting since Hurricane Milton!!! And the President is rude and unprofessional!! read more

my roof was half done .. it's been 8 months since hurricane Milton .. and now, I'm ghosted..!!! they apparently are not better business approved either ..! Rain came into my windows after the first half of the install and I have floor damages.. I have a tarp... read more

Trying to get in touch with the license holder Karla Guevara about a few jobs that have not started since January

So far so good regarding the process to get everything settled to install the new roof. However, since the work has not been done yet, it is kind of difficult for me to give an accurate review. That said, I am looking forward to being able to provide a complete review when the job is completed. Thank you, Alix Claude read more

The work crew was great . The sales staff and office didn't explain things all that well- was told we could purchase the plywood ourselves by the sales staff, but when i asked the job manager how much plywood we would need to purchase, she said it was allcovered. I amnot sure if we are getting a bill for it or wheather it was part of thr original price. Also, we were told that payments on the interest free (2 years) loan would not take place until after thejob was completed. We recieved a bill before they evenstarted and interest was already calculated plus there was an additional $2000 fee tagged on by the lending service that no one informed us . To Family First Roofing: i suggest you return calls in a timely manner and keep the client informed about what is going on.. read more

I had a roof inspection done by another company, that told me they found some roof rot and some holes in the roof, and they also see that my gutters needed to be replaced. They said they could even get me a Veterans discount. for their work, I told them I needed the total cost first and get another inspection. They told me that I could still get the roof rot taken care of first. for only $500.00 cash so your insurance company won't up your insurance rates, your roof can wait. But the rot is my fault. and they won't cover that. They would start today for $500.00 to fix it and go now to buy the materials. I told them I do not have any cash like that, they were upset because I waisted their time and left. later on, I saw Family First at my neighbor's house. I explained the problem I was told I had. Mr. Brendan Lee told me they would check out what the other company said was wrong for Free inspection. The next day 3 men from Family first came over. even Mr. Proctor the manager came with them; they took their time and checked my whole house, and they told me that there was nothing wrong with my roof at all, and they couldn't find ANY ROOF ROT at all .They did say there was a little hail damage to some of the vents that the company who did my roof 9 years ago didn't replace then. I asked the cost to fix that, and they told me to save my money. It wasn't that bad it could wait tell the day I have to replace the roof. Just give them a call after the next hailstorm to come into the area. they told me they were clad to check out my roof then. he told me always check out the out any company first before and inspection to see if it is a real company. read more

The crew that installed the roof was fabulous...very timely, very courteous & very clean. HOWEVER the office personnel leave alot to be desired. Whatever you do, DO NOT BELIEVE them when they offer you 0% financing. You cannot get in touch with them to have them enforce the offer...like me, you'll wind up paying the full interest rate. THEY LIE. read more

These folks were top notch; friendly, professional, price competitive. From first meeting to finishing our new metal roof, they were great.

Absolutely an amazing company with amazing employees. Fair pricing and workmanship that can't be found anywhere else! You want the best bang for your buck give them a call and tell them I sent you! read more