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Family First Life

5.0 (1 review)
Open • Open 24 hours

Services - Family First Life

Life insurance

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5 years ago

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Farmers Insurance - Mark Hankins - Agency Owner Mark Hankins

Farmers Insurance - Mark Hankins

(3 reviews)

My car was insured with Mark Hankins from December 2018 to June 2019. In the first few months he…read morewas helpful and responsive when I had to contact him, but near the end of my insured term it became hard to reach him because it would take him at least a few days to respond to my emails and my phone calls always went straight to voicemail. In March, my car was rear-ended and the other person's insurance paid for my car, but unknown to me my insurance company was supposed to send the BMV proof that I was insured at the time of the accident, or they would suspend my license. I did not realize that until August when I had already switched insurance companies, but the BMV had suspended my license at that point. I contacted Mark to ask him to send the BMV proof that I was insured at the time of the incident as soon as convenient since my license was suspended, but he ignored all of my attempts to contact him. I emailed him on a Monday, did not get any response for a week, then followed up with another email the next Monday and still did not get a response. Then I tried calling his mobile and office numbers, and all calls went straight to voicemail. I emailed him again that Wednesday, and still no response. I tried calling him over the next few days and all attempts went to voicemail. I also tried calling the Bristol West customer service number but it just redirected me then hung up every single time. At this point it had been two weeks since I first contacted Mark about sending in documentation to reinstate my license, and I was getting desperate. I called the hotline for claims even though I didn't have a claim to make just so I could speak to a human, and it took the guy two minutes to send in the documentation to the BMV to reinstate my license. The thing is, I did inform Bristol West AND Mark Hankins when I was rear-ended back in March even though they did not have to pay for my car, so I don't understand why they didn't send in the documentation at that point. Bottom line is, Mark Hankins refused to help me reinstate my driver's license even though 1.) he should have done it back in March when I was insured under him, and 2.) it would have taken him two minutes to do so. Additionally, he ignored all attempts to contact him, knowingly forcing me to be stuck with a suspended license for two weeks. Do you really want to be insured with an agent like this?

Mark is extremely personable. A down to earth agent that takes his time reviewing your coverage. I…read morelook forward to working with him in the future. Yes

Family First Life - lifeinsurance - Updated May 2026

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