Had Falling Water Designs out to provide proposal for cleaning and servicing our water feature which has sat dormant for a few years. They diagnosed a failed fill valve which did not shut off resulting in enormous water waste and crazy water bills. I had them clean the pond & water fall as well as replace the valve with a newer design. They also adjusted the water flow to improve the fall and filtration. These guys know and care about what they're doing. Just wish we knew about them years ago! read more

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I found Falling Water Designs in 2020 soon after quarantine set in, as just about the only thing I could do away from home was grocery shop and occasionally visit a garden center for lawn or garden supplies. My property came with two ponds, but at the time ponds and Koi were still very new to me, so I began to learn a lot about both from visiting their retail business (Falling Water Gardens) and purchasing for my needs. All along the way I found them to be extremely kind, friendly, welcoming, and helpful. Rick was constantly giving me useful information when I'd drop in to get a new fish or buy miscellaneous supplies. Eventually this led me to a consultation at my home to help identify things I could do to create a better environment for my fish. Rick did the consult and was extremely informative, and he made different recommendations for various equipment options, even recommending against certain steps (which I took as a good faith sign that someone is avoiding every possible upsell and instead focused on what's best for their customer). I later decided to contract with Falling Water Designs for both a cleaning of my two ponds (one about 3500g and the other probably 1500g) as well as installation of a UV Sterilizer and Bead Filter for the larger pond where I keep my Koi. As an added challenge, I needed this equipment installed in a way that would make it easy for me to remove it if I needed to move on from the property I'm in now. This also included some landscaping and planting to help hide the equipment. Well, all I have to say is this was one of the best contracting experiences I've ever had. Ken showed up on time and the hustle started immediately. The ponds were drained, my fish were removed carefully and housed safely during the work, both ponds were cleaned for hours, with some added help replanting some overgrowth in submersible pots as well as positioning them, then the equipment installs and planting to hide. They just plain knocked every single step out of the park. Ken then spent time with me going over the equipment operation step by step and offering his help any time I had questions or needed advice to avoid incorrectly operating the equipment. Everything was inspected for leaks and optimal condition before they left, and they cleaned up all their own supplies and any mess and left my property spotless and without any effort needed on my part. The difference in my ponds is unbelievable. I inherited these ponds and they were absolutely filthy, so this was not easy work at all, and I'd have been fooling myself to think I could ever have done anything like this on my own. I'm incredibly thankful for the difference they've made in my landscape and I can't recommend them highly enough. Looking forward to working with them again in the future on other projects! Many thanks to Ken and Shaggy for knocking it out of the park and everyone at the Garden for always being awesome! read more

What a joke I called and email this guy numerous times, sent him a picture, is just unresponsive not sure how he is still in business. I sent him a picture of the pond on 6-11, he responded that he got the picture and I waited... 0n 6-13 I sent him an email again "Hi Rick I have not heard back from you. you have my pics when can we schedule the work?" On 7-2 he responded "Scott, I apologize for the delay responding to your pond service inquiry. Did you find someone to help you with your work or do you still need help?" I responded yes and asked him to call. I also called and left a message. Nothing! 7/23 I sent another email "still waiting for a response on this Rick. If you're not interested in the work can you at least get back to me? or suggest someone to do the work?" still nothing! I need my pond fixed, if you are too busy for me or not interested in the work just tell me but don't string me along, read more

A water- feature lovers approach to everything outside - from one of the most knowledgeable people in the business, carefully crafted designs, experienced execution and personalized service are only two of the reasons to consider this family owned business. read more

The team at Falling Water Designs has done a great job with my backyard. Their process is thoughtful and included the patience needed for gathering all my requirements. The end design is beautiful and practical. Great team! read more

I had tried to DIY a water feature for two decades with limited results. I finally researched and hired the very best. The team was amazing, so considerate of my aesthetic and maintenance goals. They didn't upsell me, & in fact explained why a smaller design was better for my house resale value. I have lived with this beautiful new landscape for 6 months now & it is the best $ I've ever spent for my home. This is top design, fairly priced, by a family with integrity. read more

Wow were we impressed. We had tried to use another landscaper/designer. She actually put a boulder on top of our water meter and was pretty scattered. So, we met with Rick. He did a great job. Actually, he exceeded our expectations. I have never seen a beautiful garden go in so quickly and on time. Since then we have had a lot of people stop to look, ask us who did it and wanted their phone number. Yes, they are that good. They are truly talented and very nice. A rare thing now a days. read more

After calling Falling Water Designs today it became apparent that our proposed project was too far away to be cost effective for Falling Water to take on. Despite that, I got extremely helpful technical information and professional advice, delivered in a friendly manner. Now, armed with what I learned from the Falling Water person I talked to, I can pursue our undertaking with confidence. If I lived closer to Falling Water's business site,, I would certainly use them. read more