I found Falling Water Designs in 2020 soon after quarantine set in, as just about the only thing I could do away from home was grocery shop and occasionally visit a garden center for lawn or garden supplies. My property came with two ponds, but at the time ponds and Koi were still very new to me, so I began to learn a lot about both from visiting their retail business (Falling Water Gardens) and purchasing for my needs.
All along the way I found them to be extremely kind, friendly, welcoming, and helpful. Rick was constantly giving me useful information when I'd drop in to get a new fish or buy miscellaneous supplies.
Eventually this led me to a consultation at my home to help identify things I could do to create a better environment for my fish. Rick did the consult and was extremely informative, and he made different recommendations for various equipment options, even recommending against certain steps (which I took as a good faith sign that someone is avoiding every possible upsell and instead focused on what's best for their customer).
I later decided to contract with Falling Water Designs for both a cleaning of my two ponds (one about 3500g and the other probably 1500g) as well as installation of a UV Sterilizer and Bead Filter for the larger pond where I keep my Koi. As an added challenge, I needed this equipment installed in a way that would make it easy for me to remove it if I needed to move on from the property I'm in now. This also included some landscaping and planting to help hide the equipment.
Well, all I have to say is this was one of the best contracting experiences I've ever had. Ken showed up on time and the hustle started immediately. The ponds were drained, my fish were removed carefully and housed safely during the work, both ponds were cleaned for hours, with some added help replanting some overgrowth in submersible pots as well as positioning them, then the equipment installs and planting to hide. They just plain knocked every single step out of the park. Ken then spent time with me going over the equipment operation step by step and offering his help any time I had questions or needed advice to avoid incorrectly operating the equipment.
Everything was inspected for leaks and optimal condition before they left, and they cleaned up all their own supplies and any mess and left my property spotless and without any effort needed on my part.
The difference in my ponds is unbelievable. I inherited these ponds and they were absolutely filthy, so this was not easy work at all, and I'd have been fooling myself to think I could ever have done anything like this on my own. I'm incredibly thankful for the difference they've made in my landscape and I can't recommend them highly enough. Looking forward to working with them again in the future on other projects!
Many thanks to Ken and Shaggy for knocking it out of the park and everyone at the Garden for always being awesome! read more