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Fallas Stores #180

4.0 (1 review)

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4 years ago

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Jos A. Bank

Jos A. Bank

(26 reviews)

$$$

Why do I bother??? I needed a few shirts and a pair of slacks (all purchased from Jos A Bank)…read morealtered at the Champions location but the person behind the counter insisted I have all the items dry cleaned before they would take the items for alteration (most weee already cleaned). I called the Woodlands location to confirm their policy and they said it was not their policy and would accept my items for alteration. This is not the first time I've had horrible service at Jos A Bank Clothier. This is the last time. I will find another place to buy suits and shirts and an alteration company. I will never use Jos A Bank ever again.

This was my first time inside your store and I will say that it was an absolute horrible…read moreexperience. We had been looking forward to coming in here for the first time, as we saw the store had a wide variety of really nice suits, shoes and shirts. We came today to get my son fitted for a few items. At entering we were greeted by a really sweet younger Asian woman and she asked what we were looking for. We let her know that this was our first time and what we were looking for so she started guiding us over to the open shirt wall to see my son's size. Everything was going great UNTIL another worker came over. An older African American woman swiftly walked up and snatched the shirt that the Asian worker was holding and said "uh uh, that's not what we do.. we need to measure him." We were all taken by surprise and I can't put into words all the things that happened next. It was a whirlwind of the older lady demeaning the younger one and rushing through measuring son. When the younger worker would try to speak the older lady would snap back quickly and contradict what she said and then she ran off, got a shirt and said "ok are you ready to check out?!" It felt as if she was rushing for us to leave! I told her know we are here taking our time to look around. She then said well what else do you need? (But rushed and with attitude). I let her know that we came to look around but were looking for ties, pants, shoes...and she interrupted and then picked out a tie after seeing a swatch of color we were looking to compliment. She kept rushing and wanting to check out... but I didn't understand why we were rushed. Finally, I said firmly that we were not in a rush... We were just looking around and taking our time to see what else you have. She seemed offended , although I said it nicely, and she said she would just take the shirt she picked to the checkout. We were glad she was gone! In the middle of all that, the younger worker had walked off because she'd been disrespectfully booted out of the conversation. We continued to walk around and look for ties and socks and even different shirts. We then found a shirt that we like better. It was still a white cotton shirt, but a higher thread count from the Reserve section. Then a third worker came... She was a more mature Caucasian lady. She asked if we needed help and we said no that we were just looking around and seeing which shirts we liked better. She was very pleasant and offered help if we needed it and walked away. We were comparing the shirts, and I took the Reserve shirt apart to let my son feel the difference and make sure it fit. We were 99% sure that we were going to keep this shirt as it was better quality and threadcount than the initial shirt we were given. All of a sudden, the African-American lady came up and said very loudly in front of other customers " uh uh ma'am, we don't open up shirts here". (However, we were at a table where they're clearly had been shirts opened up because the plastic collars had been taken out and pins were on the table... Those were previously there before us. ) also I think she thought she was talking to a five year-old kid the way she was trying to correct me. I let her know that we wanted to try this on to make sure he liked it. And she said no we don't do that. It's the same shirt that I gave you. I let her know that it in fact was not the same shirt. It was a different shirt . She contradicted me and said your shirt is at the front. I already put it there.(with an attitude.). I let her know that I had taken back the shirt that she gave at the checkout and it was with us, and I showed her the difference in the quality of the shirt. I said this is not the same shirt. It is a total different thread account and it's not see-through. She said no, and then she saw the shirts next to each other and she was going to try to prove me wrong, but then realized that they were actually two different shirts . Then she said oh well anyway we don't open up shirts to try on. I then ask her, so now that I've opened it you're not going to allow my son to try to try this on? She then said I guess it's OK but we don't do that . We proceeded to try on the shirt and we ended up purchasing the shirt, under shirts and a tie. I honestly did not even want to stay there to make a purchase because she was so rude and disrespectful not only to myself, but to her coworker. However, my son really liked what we had picked out so we proceeded with the sale. Unfortunately, she had to check us out and she not once looked me in my eye. However, she thanked my son for the purchase and wished him well. The store has a lot of great selections, the price is not super expensive and it's very close to our home. However, due to the expanse with this woman, I would not want to come back here again. I don't know if she was having an off day or if that was her regular attitude, but I truly felt sorry for her coworker.

Men's Wearhouse

Men's Wearhouse

(57 reviews)

$$

Willowbrook

Miguel needs a big raise!!!…read more We came in on an apparently busy week day evening to check out suits for prom. Miguel made sure to greet us and although busy assured us every few minutes he'll be with us which is definitely in my opinion uncommon nowadays but refreshing since that's a spark of great CS. We waited for a good 20-30 minutes which was fine since we were acknowledged and gave us time to look around. When it was our time he was focused on making sure we got what we wanted, made some GREAT suggestions and measured. All with an awesome attitude and you can tell he walks the talk. He's got great style! We picked up the suit and tried it on and it was PERFECT! No alterations and Miguel picked up on great detail to help make my son's prom suit fit his style. I'm telling you, if you need help here ask for Miguel! He'll get you right! Great guy and service!

Aaron was fantastic today!! All of the other men that work in that store looked me and my father…read moredead in the face and did not speak. Aaron was attentive from the start and super friendly. We were only there to pick up a suit jacket, but thanks to Aaron and his suggestions, we left with a sport coat, suit jacket, another shirt and another tie! Thank you for picking up the slack of your coworkers and being an example. The older gentleman in the store just didn't care to speak at all and the other gentleman in the store had the vibes he didn't even want to be there and wasn't dressed very well for someone who sells suits. Also never spoke to myself or my father. I hope you give that young man a raise because he's keeping your business afloat if that's how the team treats paying customers! I wouldn't buy water if I was on fire from anyone else in that store who feels we aren't even worth a greeting. I'm very critical of customer service because it's also what I do in my line of work. Thank you, Aaron, for turning our experience around today! You are the ONLY reason for the stars given. Without you it would have been a 0.

Fallas Stores #180 - menscloth - Updated May 2026

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