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    Fairwinds - Rio Rancho

    3.9 (11 reviews)
    Open Open 24 hours

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    7 years ago

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    7 years ago

    I am adding to my post .. as expected .. no return call fro Nora.. as i said .. NEVER recieved a return phone call ..

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    Palmilla Senior Living

    Palmilla Senior Living

    3.0(2 reviews)
    3.2 miWestside
    24/7 Availability
    LGBTQ friendly

    They cheat our elderly. When I moved my Mom in almost 2 years ago, we had high hopes. But as time…read moreprogressed the food got worse and worse. When the residents complained about it, I personally heard the main chef snap at a couple of the residents. My Mom kept a clean apartment in the Independent Living. It was so nice that when they had prospective tenants come in, they would use my Mom's apartment for their tours. However, everything changed when I decided to move out of state and decided to take my Mom with me. When the movers finished we had the Maintenance guy come in for inspection. Before he was even all the way in her bedroom he said they'd have to replace the carpet. There was nothing wrong with it. I asked him why and he stated that he could see where she walked from the bathroom to the closet with her walker. (Normal wear for a Senior Living Facility? ) Seriously it wasn't bad at all but by how quickly he came up with it, I knew it was planned. Then he went to the spare bedroom that she never used and said there was a stain on the carpet. We told him it was there when she moved in. He said go talk to the Administrator Liz. So by the time I got up there she had already been informed that I was coming. She came out like a wet hen ready to fight. I reminded her that the stain was there when we moved Mom in. She said "show me in writing " she said that we should have filled out the checklist in Mom's lease. (The lease is 60+ pages that they had my Mom sign Docusign. How many nanogenerians do you know that understands Docusign? She would have had to print it and fill in the checklist. The Docusign is a PDF file so we couldn't add it to the agreement. My Mom told the office gal when she first moved in but nothing was written down. It didn't matter. They are charging my Mom for new carpet. What a way to treat our elderly. I know they are hurting for money but this is unethical and shameful. I'm personally glad my Mom isn't there anymore. I wonder how my Seniors have been taken advantage of like this..

    My mother is currently in memory care here. I thank God we found this place. I cannot find…read moreanything to complain about, in fact I could write pages on the beautiful care she has received. She was at first reluctant to go but now has loved everything there. The staff from healthcare to housekeeping is fantastic! They have called me when something important comes up concerning her. Pat, the memory care co-ordinator is great and Liz, the RN, are very caring people not only with residents, but also with family. We don't know how we can ever repay their kindness. I would highly recommend this place! Alex and Maria

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    Palmilla Senior Living
    Palmilla Senior Living
    Palmilla Senior Living

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    Amaran Senior Living

    Amaran Senior Living

    5.0(3 reviews)
    7.4 miEastside

    My mom lived at Amaran for nearly 3 years and she loved it! She spent many of her senior years…read morecruising and dancing around the world,. When a fall 3 years ago forced her to move to assisted living, I knew we had to find her a "cruise ship in the desert", and we did!! Mom had lived in Albuquerque for more than 70 years and did not want to leave the city, My sister and I live in UT and CA and we knew the Amaran staff was dependable and never had a worry about mom being there by herself. She had lots of friends, enjoyed activities and going on outings and had a delightful apt. with a beautiful view of the Sandia Mountains. In her last days, the nursing staff was attentive, kind, loving and treated her with dignity. They took geniune care of mom and we saw that first hand as my sister and I were there for over a month with mom and watching. I have told my husband if I ever need assisted care, I want to go to Amaran in Albuquerque. I truly felt I was part of the family and loved everything there...including the beautiful facility!

    My parents have lived here for about 13 months. Being elderly and losing independence is difficult…read morefor them bc it is for everyone! Despite the emotional difficulties of aging, my parents feel safe and secure and cared for here. All my interactions with the staff are professional, caring, kind and helpful. On a regular basis, we chat with the business myouanager, Heather and the nursing director, Ana. Both are consistently respectful, helpful and responsive. I appreciate all you do! So do our parents. Thank you

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    Amaran Senior Living
    Amaran Senior Living
    Amaran Senior Living

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    The Neighborhood in Rio Rancho

    The Neighborhood in Rio Rancho

    1.0(3 reviews)
    2.4 mi

    This review is for the skilled nursing facility for short-term rehab…read more If you are expecting exceptional care, skilled care, compassion, assistance with ANY IADL/ADL assistance in this exceptional luxurious facility, then this place IS NOT for you or your loved one. They do a a wonderful job admitting you then it's quickly downhill from there. They have adequate staff around the clock, just not adequate enough to tend to or provide you sufficient care for you to get better to return home. They kept my MIL's door closed almost at all times. That's attentive, alright.... They took longer than 30+ minutes every single time to tend to her. This included accidents that could've have been prevented. The professionalism and demeanor is insulting considering the field they are in. This includes the management staff. I hope DOH steps in and requires the company re-trains the whole skilled nursing staff and team. Please discuss with your doctors/loved ones before agreeing to transfer here from the hospital post surgery or in need of wound care.

    Do NOT go here for any kind of rehab unless you have a life t of money. They don't care about you…read moreunless you have money. They don't give you the right amount of physical therapy. They treat people as if we are bothering them. Some of the nurses passing meds are super nice. But the rest of the staff do as little as possible. I will never go there again. I found a much nicer and patient oriented place called Odelia Healthcare. They really take very good care of their patients. They make sure you get the right amount of physical therapy and any other needs you have. I highly recommend Odelia.

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    The Neighborhood in Rio Rancho - Another view from the dining room

    Another view from the dining room

    The Neighborhood in Rio Rancho
    The Neighborhood in Rio Rancho

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    The Watermark at Cherry Hills

    The Watermark at Cherry Hills

    2.7(7 reviews)
    6.7 miBusiness Parkway/Academy Acres

    We placed my mom (89) in this lovely Assisted Living facility in June 2024. We live in Las Vegas,…read moreNV. I toured all the LV facilities and was left disappointed and disillusioned by what was offered. I had to look out of state and ended up in Albuquerque. My mom is from New Mexico and her best friend for 70 years also lives in the ABQ area. So I toured a bunch of facilities in Albuquerque. Not only were they nicer and had more aminities than Vegas, they were also newer and cheaper. Farther away than I would like but her happiness with her living situation is very important at this stage of her life. I did not want her to feel 'warehoused.' I chose Watermark because of the friendliness of the staff, residents, and the volume of activities offered. The overall feel is modern and efficient. The apartments are very nice and large enough to feel like a true apartment. Mom feels very independent while also safe and attended. Mom is picky about food and about friends. She has liked both so far while adjusting to her new living situation. She is busy! And seems to be really thriving. Brooke K. was invaluable in helping me place mom in this facility. Just about everything promised has been delivered. No place is perfect and all senior care facilities have staffing issues. That is just the nature of the beast, so to speak. Kelly and Amanda keep the residents occupied and Karen at the front desk knows all and sees all. Nurse Lisa keeps everyone healthy and Seth makes sure things run smoothly. They and the rest of the staff are the backbone of the facility. I have no regrets just wish there was a similar facility closer to where we live.

    A close family member who has resided at Watermark at Cherry Hill for over two years, was recently…read morepleased by the completion of various maintenance projects in his room. The executive director expeditiously coordinated with the lead maintenance personnel to schedule and complete the requested projects. The completion of these tasks greatly improved the quality of daily living for our family member! With our sincere appreciation for your positive follow through!

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    The Watermark at Cherry Hills
    The Watermark at Cherry Hills
    The Watermark at Cherry Hills

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    MorningStar of Albuquerque - Living Room

    MorningStar of Albuquerque

    1.0(1 review)
    6.7 miEastside

    I wanted to believe I placed my Mom in the best place possible. The marketing person was wonderful…read moreand my mom was welcomed and happy ! Unfortunately the other management was non-existent. It took me a few months and thousands of dollars to try to get them to set up her medications correctly . They never fulfilled her oxygen requirement and i spent thousands again, trying to help them and they were never able to do it. The worst part is that there was no transparency and in fact the upper management hid very dangerous things from me. My hope was to work as a team but that cannot be done at Morningstar. I won't go into detail of all the times my mom was endangered there. I do wish more people in Albuquerque used Yelp so I wouldn't have gone there. I also wish the department of health had a way for children to be able to make educated decisions when choosing an Assisted Living Facility. The department of health was notified of major incidences and still have not responded in 7 months

    From the owner: Assisted Living Albuquerque – Welcome Home Albuquerque, New Mexico…included among “2019 Top 100…read moreBest Places to Live” by Livibility. MorningStar Assisted Living & Memory Care of Albuquerque represents the finest assisted living Albuquerque, New Mexico, has to offer. Dedicated to making your retirement years carefree, we offer 48 assisted living suites on two levels, with spacious studio, one-bedroom and two-bedroom floor plans (some 700 square feet). Within our Reflections Neighborhood, we also offer 21 suites devoted to the individualized care of those with memory impairment. Set on the popular northeast side of town between Paseo del Norte and Palomas.

    Photos
    MorningStar of Albuquerque - Living Room

    Living Room

    MorningStar of Albuquerque - Social Area

    Social Area

    MorningStar of Albuquerque - Bedroom

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    Bedroom

    Fairwinds - Rio Rancho - retirement_homes - Updated May 2026

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