1. Fairway

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Elgin, IL

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Jim Pomposelli - Citibank

Jim Pomposelli - Citibank

(196 reviews)

Lincoln Park, Sheffield Neighbors, DePaul

I found Jim through Yelp, messaged him through his website, and heard from him almost immediately…read more And when I couldn't respond right away, he called me multiple times and texted me multiple times, and has been the most tenacious mortgage broker for me ever since. He will do whatever it takes to make it work for you and try to get you the best rates. After shopping around, I found the best rates and deals through Citibank, thanks to Jim! With his experience, Jim was also the most knowledgeable member of my team and kept me apprised of the mortgage and home purchasing process, even though he's not a realtor. I recommend listening to Jim, doing whatever he says, follow his 'commandments,' and he'll do the heavy lifting for you. Obtaining a mortgage is not a fun task, but at least you're in good hands. If I ever have to do this again, I'm going with Jim!

Jim is THE BEST. He helped us rain or shine, whether we were just browsing and then also when we…read moreneeded to hurry up and make things happen in ~30 days. He cut out all of the fluff that comes with home buying, saved us from getting stuck in complicated weeds, and did much of the lifting for us through the process. He also was very responsive and would check in from time to time to ensure we were feeling good. Genuine care! He made it SO EASY. Everyone was like, 'omg you're buying a house that must be so stressful.' UH NO! NO NOT REALLY BC WE HAVE JIM!!!! 10/10 will be working with Jim again and encourage you to do the same!

Dovenmuehle Mortgage

Dovenmuehle Mortgage

(625 reviews)

Dovenmuehle bought my mortgage from my last bank and to say I was underwhelmed by them from the…read morebeginning would be an understatement. Getting anyone on the phone is taxing, and when you do speak to someone it's a crap shoot on whether or not they will help and/or be personable. With the rates dropping I contacted Dovenmuehle to see if they offered options for loan modifications hoping it would be cheaper than a complete refinance. They said they'd send me info on the process. Well, they instead put me into forbearance and stopped my auto payments. It took almost a month of phone calls and time to straighten it out and get out of forbearance.....something in ever should have been in! I wouldn't doubt it was a stat for them. Well, the good news is they just sold my loan to another bank. I was going to refinance just to get away from Dovenmuehle but now I'll give it a couple months to see how this one goes. What's the harm in having yet another bank have all of my info.

My credit line got bought out by Dovenmuehle and it was the most stressful bank I have dealt with…read more Very poor communication. Lacked professionalism. Every time I called in, I had to answer tons questions, even though I provided account #, social, last payment etc.... And even still sometimes they would not give me any info. The service was so poor and sketchy that I decided to just pay the loan off and not deal with that kind of bank. Even the payoff method was sketchy. I received payoff instructions that to be hand typed, and the look like it was out from a printer and running out of ink. I couldn't read the payoff . So again I had to call the bank and they would not give me any information or was no help. It took about two months to pay the loan off.

Diamond Residential Mortgage Corporation - We LOVE our clients and working with local agents!

Diamond Residential Mortgage Corporation

(9 reviews)

Jan and her team at Diamond were invaluable during my first time home purchase. She made the…read moremortgage process a breeze, I'm not exaggerating. I had heard from so many people how tedious, confusing, and painful their process was for obtaining a mortgage. My response to them was always the same. Working with Jan and her team made the entire process a piece of cake. I kept waiting for the hard part but it never came! Jan walked us through all of the paperwork. Her team sent me detailed bullet lists of financial documents needed and followed up with me to ensure they had everything they needed at every step. Someone at Diamond was always available to answer questions, provide guidance, and peace of mind. If you value your time and appreciate working with professional, courteous, and knowledgeable people then look no further. I will strongly recommend Jan and her team whenever I can.

Jan and her team are absolutely amazing. Being a first time homeowner it was a very scary process…read moreand Jan and her team walked us through every step. She is so knowledgeable but also so personable. By day two she was practically family. We have three small children and she was always so kind, with all the interruptions and chaos. It was wonderful to work with someone so family oriented. She also walked us through any questions and concerns along the way. Jessica and Daniela are on her team and they are very organized and intelligent ladies who know their jobs. They fought for us until we signed the last paper and we wouldn't go through anyone else.

Fairway - mortgagelenders - Updated October 2026

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