I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

DO NOT GO HERE!!!!! MORE OF A SCAM THAN ANYTHING! I got a car from here and out of the 4 years I've…read morehad it, it's been in the shop more than on the street! Customer service is terrible and they will jack up your price WITHOUT telling you!!! 10/10 DO NOT RECOMMEND! Give your money to a company who CARES!

They talk to you any kinda way very disrespectful !!!!!Cant wait to be done with them will never…read moregive a recommendation ever Don't by from them... let me say this Sales Department was great but financial department are the worst ever

I recently lease purchase a new vehicle from Elgin Toyota and couldn't be happier. Our sales…read moreconsultant, Patrick and the Manager Jesus were knowledgeable, patients, and never pushy. They found me the perfect model in the color I wanted at a price I was comfortable with. The entire process was simple and enjoyable This dealer is highly recommended

I don't even know where to start, this was easily one of the worst dealership experiences I've had…read more We walked in ready to buy and couldn't even get a proper greeting. The salesperson was completely disengaged, offered no guidance, and had zero personality or sense of urgency. It honestly felt like we were inconveniencing her by being there. Even more concerning, no one from management ever stepped in, acknowledged us, or attempted to assist at any point. Also worth mentioning, the vehicle we test drove hadn't even been properly detailed. The interior was disgustingly dirty, to the point it was embarrassing. If it hadn't been cleaned yet, that should have been communicated upfront instead of presenting it that way. It really summed up the entire experience. The highlight (if you can call it that) was a $2,000 trade-in offer on a well-running vehicle with a brand new engine. When we questioned it, we were casually told we'd be better off selling it ourselves. No explanation, no attempt to earn our business, and no manager stepped in to address it. That alone tells you everything you need to know about how this place operates. We didn't come in expecting anything unrealistic, just a fair conversation and basic professionalism. Instead, we got dismissive attitudes, low effort, and an offer that was frankly insulting. We left, and not because we couldn't make a deal but because there was clearly no one there interested in making one. Plenty of dealerships out there that actually want your business. This is not one of them. The experience matched the offer... low effort and even lower value.

Great experience at Auto Select Sales & Rentals Inc.! Friendly staff, fair prices, and a smooth,…read morehassle-free process from start to finish. I highly recommend them if you're looking for a quality vehicle!

Place is a joke, the owner doesn't know anything. A circus ran by a bunch of clowns. The owner…read moredoesn't know about any of the cars he's selling, he just wants your money. No morals or respect. If you don't want to get scammed I would stay away. This is what their inventory looks like before they fix it very poorly.

Regrettably, I lost my van to a drunk driver (with no insurance). Today, I visited Rob and he was…read moreINCREDIBLY kind and understanding with my situation. I am now a HAPPY owner of another van. Rob went above and beyond with the deal and in a timely manner! Thanks LAF!!! You've made the pain of car buying SO MUCH easier!

Very bad customer service. I was still talking asking if i can get an off or rebate since i want to…read morepay all my car loan... But she doesnt let me finnish. This is not the first time i made a call. Eveytime i make a payment they will just cut you off the call didnt last for min. I dont know. Im so pissed off. They have attitude. This is not how you will treat customers and potential customers.

Extremely awful experience, refinanced three months after signing on. Harassing tactics were used…read morein an attempt to verify employment including submitting a national sales lead through a channel of about 30 executives and sales team members putting my pregnant wife through a great ordeal of undue stress in explaining the sales lead to the above mentioned sales members. Customer service has been horrendous. Email system that doesn't work. CSR's that can't submit emails in reference to the phone conversation for confirmation. Refusing to send even a copy of the title to the new finance company for purposes of getting as far away from this company as possible. They uses invasive tactics as "security questions" including employment. More less for their own records. Not as a security question. And good luck if you are financed with this company in a state where you typically hold the title. Making it extremely difficult to refinance with a LEGITIMATE finance institution. Next stop...BBB

The WORST experience of my life! RUN AWAY from Pronto Financial. They are predatory lenders!…read more I financed a truck for $16,000 and have been making payments of $528 per month for the past three year, over $19,000 paid so far. Despite that, I'm being told I still owe more than $8,000. The majority of my payments have gone toward interest rather than the principal. The interest rates are extremely high, and the overall experience has been awful. I would not recommend this company to my worst enemy.

They are the worst! Do not use them. They aren't good at working with you. There is a lot of fine…read moreprint and if you are more than 10 days late they are harrassing you and any references even if they have spoken with you.