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    Interbank Lending

    3.3 (4 reviews)

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    Expedia Financial Group

    Expedia Financial Group

    (1 review)

    Go somewhere else! Poor business practices and poor customer service has been going on for…read moreyears--see review from 2013 below. There are changes in the mortgage terms and rates, and the length of time doubles from application to closing - which can screw up your closing. Howard Shen and his crew used inaccurate, online websites for my home valuation for refi -sketchy . Be wary of the escrow accounts and watch your money! Hugh J. San Jose, CA (misfiled under EON corp) 6/21/2013 Avoid this mortgage broker at all costs. I was already very familiar with the new underwriting standards and practices in place. I spoke with Howard initially about my entire finance picture to ensure that we could be proactive if they required special approval. Quick background: I have a credit of 770+, no employment gaps, 3 years in the same industry, steady and sufficient income, and over 20% to put down on a house so my finances are far from at risk. Still, I explained my finances in detail with Howard and without hesitation he said that they could do it for sure. I completed my application with them with about 1.5 months left before closing. This is when everything turns from good to worse, to bad, and then to losing the condo and being left with 10 days to find another apartment after I lost my lease. After you process the application with them, they drop off the face of the earth and your application and underwriting will be grossly neglected, and all together you'll probably lose your home purchase unless you have another application going with a different company as a backup. I made the huge mistake of trusting Expedia, Jannie, and Howard. If you insist on processing an application though them, make sure you have a backup. After I had lost the condo, I found out that Guaranteed Rate and Standard Bank would have approved and funded the loan without question. The first problem that came up was that Jannie was not processing my loan application in the expected time frame they stated. I filed my application with Expedia 1.5 months before the estimated closing date. They sat on my application for over 4 weeks. I called every week and they said everything was good when in actuality, they had not even submitted my documents to underwriting yet. Before I had even signed their application, I had already prepared a PDF pack of all the necessary documents for underwriting which included (signed contract, income, W2, taxes, savings, checking, money market, brokerage, IRA, credit check, all debt account details, landlord contact, lease contract, rental history, and rental payment receipts) and I provided 2 years worth of history for ALL of that. They received all that on day 1 of the application. The appraisal I paid for at the beginning of the application was not even scheduled until 6 weeks after I started the application and they couldn't even get the appraisal in time to meet the closing date. Jannie wouldn't answer e-mails, and then when I would call to follow up, she wouldn't answer the phone for days at a time and that's with me calling 4-5 times a day trying to reach her at business hours. It took me 3 weeks to finally get a hold of her and get her to admit that they had not even scheduled the appraisal or pulled the title. If you're familiar with the underwriting process, you'll know that the underwriters won't even start their review until they have an appraisal in hand thus why it's the first thing on the list. With the appraisal scheduled 1 week before closing and my application yet to be reviewed by underwriting, there was no chance I was going to close on time. Especially since no one gets through underwriting review without additional conditions to fulfill etc which can add additional weeks to the process before final approval. To compound this, the detailed financial picture I gave them, the one they said was issue free, ended up being an issue. The overtime I was collecting at work, which was consistent week to week, month to month, and was even supported by a letter from my boss stating a guaranteed overtime became an issue. Before I started I knew I was going to have to get approval with the overtime as lending practices have gotten stricter so I got the letter, provided all the income statements since employment to prove the consistency and also had VOE forms filled out as reference. Jannie said 1 week into the application that she was getting approval for the overtime and that it was "looking good" and I should hear back in a few days. 30 ignored emails, 50 attempted phone calls, and 6 weeks later, it was denied, so much for a few days. It was my fault for not processing a 2nd application with someone else, but due to Jannie/Expedia's neglect, I received bad information and got a denial far too late to get another application started somewhere else. Not to mention I'm left with 10 days now to find another apartment and still winding down from the stress of dealing with Jannie and Expedia.

    Interbank Lending - mortgagelenders - Updated May 2026

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