I brought in my Honda CR-V for a brake inspection on a Wednesday because of a loud squeaking noise when braking in reverse. Fairway diagnosed the vehicle as needing front and rear brake work as well as a brake fluid flush. They also performed an oil change.
The work itself appears to have been done correctly. The squeak is gone and the brakes feel good. The pricing was also fairly reasonable.
However, I was told the vehicle would be ready by Thursday and when it wasn't completed by the expected time, I never received a call or update from the shop. I had to call them myself to find out what was going on. They said they were very busy. I understand that shops can get backed up, but I think a customer deserves a phone call when a repair is delayed, especially when the vehicle has been there for two days.
My biggest disappointment was that there was no apology or acknowledgment of the inconvenience when I picked up the vehicle on Friday.
I would have given them a much better review if the communication had matched the quality of the repair work. I would think most brake jobs can be preformed a lot quicker than what I experienced. read more