Given that the nearby town of Chimayo has USA's highest per capita rate of heron usage, and that…read moreall of New Mexico suffers a high poverty rate, perhaps the following tale of corporate pillage is no surprise. From the front page of Santa Fe NEW MEXICAN, Sunday, August 4, 2019: ESPAÑOLA -- On the outside, the only Walgreens in this small Northern New Mexico city mirrors the thousands of others scattered across the nation, with the drugstore's familiar name plastered in red cursive across a hulking beige building. Located on the corner of Fairview Lane and North Riverside Drive, one of the busiest corners of the city, this typically busy Walgreens -- much like its counterparts in every state -- offers customers everything from toothpaste and greeting cards to energy drinks and same-day photos. But this particular store has a dubious distinction. For a seven-year period, it was one of the most prolific dispensers of opioid medications in New Mexico, an especially troubling fact for a city that has been in the throes of a harrowing, decadeslong battle against drug abuse and addiction that has claimed scores of lives and scarred hundreds, if not thousands, of families. The Walgreens in Española, a city with a population of about 10,000 people, dispensed the third-highest number of pain pills in the state from 2006 to the end of 2012, according to an analysis by the Washington Post, which examined a never-before-released Drug Enforcement Administration database that "tracks the path of every single pain pill sold in the United States." "These records provide an unprecedented look at the surge of legal pain pills that fueled the prescription opioid epidemic, which resulted in nearly 100,000 deaths during the seven-year time frame ending in 2012," the newspaper reported. "A county-level analysis of the cumulative data shows where the most oxycodone and hydrocodone pills were distributed across the country over that time: more than 76 billion in all." According to the newspaper, the Española Walgreens handed out more than 6.1 million pain pills during that period, behind Prime Therapeutics in Albuquerque and a Lovelace outpatient pharmacy, also in Albuquerque. The analysis tracked nearly 11.8 million pain pills back to Prime Therapeutics and just over 6.6 million to Lovelace's outpatient pharmacy. "Given the population base that Walgreens is supported by in this area, even if you include northern Santa Fe County, all of Rio Arriba County, there's no way we should be third in the state," said Lauren Reichelt, director of the Health and Human Services Department for Rio Arriba County, where Española is located. "We don't approach the population of Albuquerque or Santa Fe or Rio Rancho or Las Cruces," she added in an interview Friday. "We don't come close, so it is out of proportion to the population, and that's for sure." A pharmacist at the Española Walgreens expressed shock at the numbers. "That's crazy. Yikes," she said before referring inquiries to a store manager, who did not return a message seeking comment.

this Walgreens has the worst customer service ever! pharmacy Manager A this young man needs to take…read morea class on how to talk with customers . i totally understand being short handed but rude, and arguementive is unacceptable. Please send him to class before you get a worse reputation on been a poorly ran pharmacy.

I scheduled an appointment for my mom's vaccinations and although her experience was pleasant with…read morethe Pharmacists, mine with the regular store employees was not. While I was waiting, I had an Amazon return and my niece had informed me that they accept those here. I went up to the front cashiers and asked them if they did and there were two cashiers on duty and the one that answered my question did not look happy about it (she stated that they are an authorized agent) & I said ok, I have a return in my car and I will go get it. Upon returning with it, I informed the cashier (chubby gal with glasses wearing a Nike shirt and no name tag) that I did not know the procedures for the return and she just rudely glared at me and mumbled to a CSR on duty something about being able to return it in the same pkg. The CSR was fairly nice and said yes, then proceeded to go to the other counter and tossed some strapping tape and scissors on the counter to me and walked away. I began taping the pkg and I asked the cashier where do I affix the label and she proceeded to tell me again rudely that they are just an authorized agent and I told her I understand that; however, I have never done this before so I do not know the procedure(s) and returning for someone else. The lazy cashier then mumbled something under her breath and I told her she didn't have to be so damn rude and she responded by telling me that she wasn't being rude and "WTF is wrong with customers today, they're all being bitchy!". I responded back if you don't like your job then don't work here and that she was the one being rude! She quickly went to a corner and hid. When I returned to the counter another young cashier took the pkg and I asked her if that was all I needed to do and she said yes and thanked me very coldly. I will also be filing a complaint with CVS corporate as the is unacceptable, but typical of customer service in Espanola!

I needed a 1-time pickup since I was away from my home pharmacy. The person handling the drive thru…read morewas very helpful and nice. I had my rx within 30 minutes, including the transfer time from my regular CVS. Thanks!!

Giving a 2 mostly due to look and amount of items. It's really more like a small Walmart as they…read morehave clothes etc plus groceries. I have been going to Kroeger stores since I was a kid in Los Angeles county (it's called Ralph's in CA). It usually is the better nicer store to go to. I don't know what the deal with the staff is (shout out to the staff at our stores in ABQ off golf course on westside) but as opposed to most people we have encountered since moving to New Mexico really awful. My opinion is they are probably kids of the highly paid Los Alamos lab employees (median household income here is over 100k) ie over indulged and under parented. Example (note it was Father's Day) I wanted to order 2 sandwiches as we drove up from ABQ for a short break. First no one came to help, then a really snotty male employee said "oh you have to order sandwiches in the morning". So WTF was this guy even doing there? So if I came in at lunch and wanted a sandwich the answer is no? Dude, this isn't Beverly Hills, or Los Ranchos. It's a tiny city in the middle of pretty much no where. Lose the attitude bro, all he had to say was "I'm sorry it's too late in the day but can I direct you to where you can get other to go food". So I bought sandwich stuff to make our own in our hotel. Cheaper, bigger, better. Kroeger needs to take a look at this store as from the other reviews there is obviously a huge issue.

I have lived in Las Alamos since March 2025 and have seen major improvements in Smiths since then…read moresuch as the wider aisles, larger Bar, polished floors, new restrooms.,Etc.. Problem is management has no idea as to cleanliness. I have sent emails to corporate and personally spoke to two store managers but have seen no results. 1. Restrooms are filthy the cleaning crew has no idea how to clean. I have personally taken some bar Keepers helper and cleaned a few sinks and even shown management the difference, but nothing has been done to resolve the issue. 2. Both Family Restrooms have old doors that have a sign that should show when occupied or not but do not work. 3. The area around the Starbucks is always filthy it needs to be cleaned numerous times a day especially after the lunch hour. 4. It sems it is no one's responsibility to move the plastic shopping baskets from the self-checkout counters to the entrance so customers are forced to proceed thru the exit door to obtain one, although there are always 2 employees standing there because the registers have so many issues, they or the employees bringing shopping carts in could easy move them, I have actually collided with customers checking out with their shopping carts while obtaining a basket. I am sure many customers share these issues but as this is the only large Grocery store in town must continue to shop there. Please share your experiences and maybe Smiths corporate will do something. Hate to post such a negative review but frustrated that Management does not seem to care, only response is "short on staff" well get out of the office and make some changes and get involved. only took me 5 min to make 1 sink look like new. "Cleanliness is next to godliness" :)

Oliver and Christine are the best.In this pandemic induced upside down world we currently live in,…read morethese two have been a rock solid constant that have helped me so often and have actually saved my life in one instance.This location has been kind and respectful to me and my family for years and hopefully for years to come.

I was told to pick up my prescription today, then Anadina, at the register, says: "weren't you told…read moreto come later this afternoon? No? OK, wait 20 minutes". Then a technicien, Amanda, tells me that I need to come back in 2 days, that it is not time to pick up the prescription yet. I say: "Why did your employe tell me to come today when I called last week?", her response: "Did you ask for her name? No? Well, if you don't ask for a name, how do you expect us to train our employees properly, you need to tell us who you talked to." Hum... Am I supposed to participate in employee training? In a second, the responsibility of the error became mine, and I was scolded. Both Amanda and the pharmacist, Stephanie Martinez, told me to go to another pharmacy if I weren't happy with their services. I think that we should be able to resolve a problem rather than part ways, but perhaps this is an old way of thinking. All a client needs is the correct information, then we proceed accordingly. We all have busy schedules. More was said in our exchange and I really hope that things get better, I wish for a good and efficient rapport in the future and, if it is the case, I will re-evaluate my rating to reflect this change. Note to self: always ask the name of the person on the phone or in front of you. Must carry a special name notebook...

I have always tried to show compassion for the employees that work at the pharmacy here , because I…read moreknow they are most likely understaffed. I don't get that same compassion back and the weaponized incompetence is horrific. This is the most lame excuse of a pharmacy I have ever had the displeasure of dealing with. I can't believe employees at a pharmacy would ever have a "couldn't care less attitude" when dealing with people's life saving medications.

We showed up to the pharmacy on a Monday. The pharmacy is closed on weekend so was surprised to…read morefind the waiting area filthy dirty, filled with trash. I think Walgreens takes our business for granted and has no hesitation whatsoever customers will show up no matter what condition the waiting area is in. The pharmacy tech was very nice and did best she could. Never saw a pharmacist.

If I could, sadly, I would give zero stars. This pharmacy was so wonderful when the "elder" was…read morethere to run the operation. I have had 3 bad experiences with them since. I always try to support small, local businesses but must say it is time to move on. When you are running out of a prescription and your doctor calls it in ample time to be filled you expect it to be ready. My Doctor called mine in over 1 week and as of this writing it has not been filled. The "pharmacist" disagreed with my doctor saying they did not receive the refill order until I walked in to pick it up-in which case it was not available until Monday. I just left there and was told to come back after one! I hope there are others out there who have better success in refilling, filling prescriptions with Nambe Pharmacy in Santa Fe. I do wish them much success and maybe they could turn it around. It doesn't hurt to be pleasant, courteous , and friendly with your customer service.

I had a fractured tooth, and was in extreme pain. My dentist prescribed an antibiotic for the…read moreinfection, and a painkiller. This was the day of a weird surprise snowstorm in Santa Fe that essentially shut down traffic downtown at our "rush hour" - it took nearly 30 minutes to drive what usually takes 5 through the storm. I made it to the store just before closing time. The pharmacist then informed me that although I had received a text indicating that my prescription was ready, and I had dangerously driven during a storm to access that prescription for my urgent condition, the pharmacist had only filled half the order. Apparently, he took it upon himself to disagree with my physician, and provided two different lies as to why he would not fill the prescription. So - if you need to depend on a pharmacy for reliable medical support - I would not recommend relying on Nambe Drugs in Santa Fe for anything other than Advil or chewing gum. The pharmacist's behavior was probably illegal, but at the very least incredible disrespectful to me, my safety, and my prescribing doctor.