I have used Fairview Florist for years and was always happy with the customer service and the flower arrangements ordered. BUT, the last 2 experiences have been nothing but frustrating. The florist changed owners a couple of years ago and the service, flowers, reasonable prices went with the previous owner. I send my mother flowers every Valentine's Day. I ask the person that takes my order how the arrangement will look and I am told how elegant and beautiful it will be. Last year I was never so disappointed with what she got. You could barely see it and my fist was bigger than the whole thing in a candy dish, as well as pricey. I was hesitant to go back to them this year. With the florist being in Fairview I thought I would give them another chance. BIG MISTAKE. I called the day before and spoke to Walter, told him about experience and he sured me the arrangement and size would be beautiful (just as I was told before). It was $20 more than previous owner price. I thought if flowers were as pretty as described it would be worth it. As Valentine's day went by they had not arrived. I was not concerned about that since it was a very busy day. Then about 4:30 my mother called to say she received the flowers but they are not hers. Thinking they put the wrong name on the envelope she looked inside and saw they were definitely from someone else. I called the florist and got Walter again told him what happened and he said he will call the truck and swap the flowers. By this point and after last years experience I was very upset. Not only was the flowers not up to par, the customer service, Walters attitude was not customer friendly. I told Walter I was very disappointed in the last 2 yrs purchases and would not be using this florist again. He said ok and did not offer any apologies or a discount for the inconvenience. I work in retail and when something like this happens our clients are happy before the transaction is finished and deeply discounted for their inconvenience. I enjoyed doing business with the previous owner and regret they are no longer with the florist. The previous owner was always customer accommodating, extremely reasonable, and the flowers would look like the person said they would. The flowers always got great compliments from my mother's co workers. NOW THEY ARE A DISAPPOINTMENT AND I WILL NOT USE THIS FLORIST AGAIN.
Very Disappointed
Kathy B. read more
