Completely disappointed with the service provided by Fairmont Hospice during the final days of my husband Paul's life. One of the reasons we accepted their services was because they told us they had Spanish-speaking staff, but not a single person spoke Spanish. During one of the most difficult moments of our lives, communication was extremely hard and stressful because no one could properly communicate with our family in our language.
We were never properly instructed on how to administer my husband's medications, leaving me confused and unsupported during an extremely emotional and painful time.
The nursing care was poor. Many times, if we did not specifically ask for vital signs to be checked, they would not do it. The hospital bed they brought looked old, worn out, and dirty. There was very little communication and absolutely no compassion.
The most painful part was after my husband passed away. Paul died at 7:51 PM, and hospice staff did not arrive until 10:44 PM. They then documented his death as 10:44 PM, which was simply the time they finally arrived. They appeared rushed and eager to leave instead of supporting the family during such a devastating moment.
To make things worse, after my husband died on Sunday, a nurse still showed up on Tuesday as if she was coming to bathe him. That alone shows the lack of communication and professionalism within this company.
This experience added unnecessary pain and stress to my family during one of the hardest moments of our lives. I would not recommend this hospice service. read more