The desk clerk was so rude... he refused to show us a room because it meant he'd have to step away from the desk. Ever heard of putting up a sign saying you'll be right back? Or letting the guest look at the room by herself? read more

Be aware that as of April 12, 2026 the elevator was out of service. Not sure how long it will take to fix it. Problematic if you have a number of items to bring up or if you have trouble with stairs. Otherwise, the hotel is clean, rooms are nice, beds are comfortable, breakfast was adequate. read more

This hotel is starting to show its age - for example, the closet door in our room was broken off and the rattling of the heater was loud enough to be noted on my sleep app as excessive. That said, the staff were of good cheer, the breakfast area was clean and well-stocked, and they had plenty of coffee. If traveling in the area, consider this hotel and check online to see if they have had recent renovations. read more

This hotel definitely needs a refresh - at least in the rooms. Our room was missing a chair (or small couch) - not sure what was supposed to be there. It was very basic, not very clean (coffee stains on wall near garbage can), and the sheets had a funny smell to them (they weren't dirty), but just didn't smell right. The employees were great! They were friendly and very helpful. read more

Very reasonably priced by today's standards. Quite clean and with a nice included breakfast. This was a nice place to stay about an hour away from St. Louis. I'd have no problem staying here again. read more

I was a bit put off by the reviews but have never been let down by bonvoy. The place is spotless with great people. Would definitely stop here again! read more

I saw a guest struggle to get his bags up the stairs to his room. Apparently the elevator was out of order. I noticed later that he had a handicapped plate on his car. Maybe the hotel could have offered him a room on the first floor. I learned from someone else that the elevator is often "out of order." That is a shame. read more

Was very gross and I'd hope not all rooms are like this. Drove 8 hours to have blood on the couch read more

Fairfield by Marriott Inn & Suites Mount Vernon Rend Lake - Pulled the couch out and the bed looks like it has some type of blood one it. Was not happy when I saw it - Hotels Near Me - Mount Vernon, Illinois

The staff at the Fairfield Inn were very nice and accommodating. We had a 2 double bed room on the 3rd floor. The room had the basic amenities and a small refrigerator and a fairly large bathroom. The room was very clean and suited our needs perfectly. There was plenty of parking space in the parking lot. The breakfast area had scrambled eggs, turkey sausage, waffles, bread, bagels, yogurt, coffee, etc. It also had some fruit including fresh strawberries and sliced peaches. Would definitely stay again if the need arises. read more

NEED'S UPDATE! This hotel is just ok. In desperate need of up dating. Bed needed a new mattress. Shower leaked around the head. No power plugs. No USB plugs. Staff was nice that's the two stars. read more

So I was beginning to feel like I really had Fairfields figured out. The old ones have the green floral runner on the bed and green carpet while the new ones have blue and orange decor. This one has me a bit confused. I think it's fairly new but it's kickin' it old school green. This is my first time staying here but I'm impressed by my room. I was upgraded to a King studio, so I will load pictures of that room. It's pretty nice. It's weirding me out a little - like I was transported back a few years to when the green floral was the new look. It's a nice Fairfield though. Food options nearby: Cracker Barrel, Arby's, McDonalds, etc. No need for a full list - just use Yelp, right? read more

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It's a little dated and no power by the bedside is super frustrating. This isnt 1995! Also no security on the side door - the Creager was removed and there were exposed wires ... and the door was propped open by a rock! But it is fresh and nicely priced. read more

Stay here! It is great! In the Rend Lake resort area, this property is super clean and rooms are slightly larger than many Marriott Fairfield Inns, and almost all Marriott Courtyards. Breakfast includes eggs and a side meat, and not just continental....carb, carb, carb. We are platinum plus Marriott Rewards folk with over 120 nights this year, so we know the Marriott system. Our front desk check in person didn't appear to understand free upgrades for platinum guests, and thought she was putting us in a room close to the elevator ... when she actually picked the rooms the longest walk from elevator (I'm disabled)...check in BONUS for MR members was just a foreign language to her...so we gave up on discussion it with her... So some front desk training on Marriott Rewards perks and property layout seem to be in order...but that is an eminently solvable issue. I highly recommend this property for the highway convenience, beautiful eye to detail in cleanliness, large size of rooms and free breakfast buffet. There are many restaurant choices within a mile...including Cracker Barrel. We call ahead to Cracker Barrell, pick dinner up, and take it to the room, after a long day on the road. They evidently REALLY HATE people who sneak in pets...I have never seen so many NO PETS signs. I am sensitive because I traditionally have to travel with a service animal, he just didn't happen to be able to make this trip. We highly recommend Fairfield Inn in Mount Vernon, Illinois. ..near I 57/I 64/SR 15 in Rend Lake area. read more

Fairfield by Marriott Inn & Suites Mount Vernon Rend Lake - Stay here! On highway! Beautifully clean! NO PETS!!! - Hotels Near Me - Mount Vernon, Illinois

Hotel was super easy to find and make reservations online. Everything was extremely clean! Pool was awesome for the kids and there's a Walmart close by in case you forgot anything. Free breakfast was really good too. We were really hoping for waffles but they didn't have any but the rest was good. Eggs, sausage links, cereal, bagels/muffins, yogurt, oatmeal, and of course coffee and juice. Only other thing I was disappointed about is that it said online that our suite had a DVD player but when I called to the front desk they said no rooms had one. Other than that it was a great experience! read more

Fairfield by Marriott Inn & Suites Mount Vernon Rend Lake - Pool was small but perfect! - Hotels Near Me - Mount Vernon, Illinois

I have not stayed at this particular location, but I am very disappointed. Let's start with the pool it's a health hazard to say the least the water is green, you can hardly see the bottom of the pool, the top of the water looked oily, and it smelled horrid. I personally do not have pool cleaning or maintenance experience, but my father does so I called him to consult on whether or not the pool was swimming pool or not, and he had proceeded to say it was not just by looking at it and I have gone with him to help him with his work and that is maintaining and servicing pools. When the water is green that usually is a sign that there is either no chlorine or the chlorine isn't activated. Also that it is a sign that algae could be growing in the pool which is bacteria and there are so many other things and health risks that could come along with swimming and algae along with whatever bacteria is in the pool. I went to go talk to the person at the front desk and they had said that they would get their manager. I had talk to the manager and she had told me that there was nothing they could do about the pool, and said they leave a note for the maintenance guy. She had also stated that the maintenance guy is supposed to check the chem levels of the pool every Monday morning and Friday morning and proceeded to say that the pool maintenance guy had not been in today to check the chemicals it is Monday. And by the looks of it the pool has not been checked for its chemicals in probably a week if not longer. Then with the workout room the weight machine was not properly working, And the track of the treadmill had been torn and patched up but not patched up correctly. Again I have to say I am very disappointed with the way this hotel is run and the attitude of the staff I would not recommend staying here unless your only purpose is to sleep. read more

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This Marriott smelled terrible. There was sewer gas coming into our room. They charged us an "incidental fee in case" we "trashed" our room. Wow. I have never had a Marriott do that. Low quality at this one. Steer clear of you can. read more

Excellent location, extra clean, friendly people running the place. We would stay here again in a heartbeat,

The experience was a disaster. The check in was difficult, one of the few Mariott properly that have not yet invested in digital key. We were traveling as a family with our 19 year old son and got a 2 room suite for the night on our way to Atlanta. We sent him down to the pool while we went to buffalo Wild Wings to pick up food for him. He called to ask if it was safe to go in a gteen. He texted pictures of it which we looked up and Found information suggesting algae. We told him not to use the pool and tell the front desk. He went up took and shower and we arrived back with the food. As soon as we finished eating we started Converting the sofa and discover one small blanket and only a fitted sheet in the room, no pillows and no cover sheet. My husband called down and asked for pillows and the frontbdesk person Adam was rude and said if he wanted pillows he was going to have to come get them. My husband said that was unacceptable. Adam then said people have been complaining about you all night making noise. my husband told Adam that made no sense as we only checked in an hour ago and were at Bdubs the whole time, had a receipt with time stamp. The whole conversation was such poor customer experience, the check in, the pool, the lack of bedding for the sofa. But it got worse when my husband went down to get the pillows , Adam said he could only get 2 qilows and stood at the front desk putting on the pillow cases. At this point an older couple arrives and Adam tells them to wait as he has to deal with some people who all they want to do is complain. As my husband walks away he says to the people "good luck". Adam then screams across the lobby " you're not going to bad mouth us, that's it you are out of here". About ten minutes later 4 police show up at our hotel door. I guess the police in Mount Vernon Illinois are far more rational than Adam. they understpodcasts that a green algae pool and no pillows/sheets for a bed was reason to complain. The place is a health hazard, Adam is in the wrong job, Mariott needs to remove the property from their franchise. We stay 40+ nights a year in hotels mostly Hilton and Marriott properties for the last 2 decades. I can safely say I have never had an experience like this. Good News is the 4 police that's responded to Adam's call got us a refund and we found a very nice Holiday inn express, clean and updated room. read more

Very hospitable! I travel a lot so I know a great place when I find it. I will DEFINITELY stay here again!

Really nice place. Clean, modern. Good breakfast. Maybe one of the best places in town.

Every hotel owner, manager, and employee should visit this Fairfield Inn and meet Gayla, a very kind lady who was working in the breakfast area this morning. She could teach everyone about kindness and how the little things you do can make a persons whole day. I'm not talking about her doing anything over the top... She just radiated love and a caring attitude to everyone she encountered. I was getting breakfast for my family to take up to the room. I have done this many times in many hotels. I have often asked employees if they had a tray and have always been told no, so I never really ask anymore. Gayla walked up to me and said "good morning" with a smile, then pointed to the items I had put aside for my family. "Are those yours dear?" she asked. I said that they were. "Would you like a tray dear?" she offered, and I swear I saw angel wings behind her back! I gratefully and thankfully accepted her offer and finished preparing my things. I told her she was my hero and she told me everyone needs an angel sometimes... She had someone be an angel to her over the weekend and said it was the least she could do. Gayla was the cherry on top of our stay here. The Inn is clean, modern, and every staff member we saw and talked to was genuinely friendly and attentive. We got a king suite for the price of most smaller rooms in other hotels. The breakfast was good (nothing fancy, but good). I would look forward to staying here again. Keep up the good work Fairfield! And take good care of Gayla! She's an angel! :) read more

Very clean and very modern, appears as though it was built within the last two-three years. Incredibly clean and generous sized rooms complete with comfortable beds. Had to interrupt a cross county move with a stop in Mt Vernon for the night due to freezing rain. This was the highest rated hotel, and I can honestly say I have experienced why. I would absolutely stay here again. Great place. read more

The staff was very friendly and helpful. I received a 30 dollar military discount from here. That is one of the biggest military discounts I've ever received as should be. The lobby was very clean and had a good vibe. The room and hall smelt good. I had a 2 queen room which was extremely roomy and nice. Nice tv, refrigerator and microwave. Has an indoor pool as well. Clean sheets and walls. Very nice hotel and I plan on staying at the Fairfield inn's from now on. I 100% recommend this specific one to anyone. read more

We stayed here while boating on Rend Lake. Super nice accommodations for a Fairfield inn. Very clean and the people working at this location very extremely helpful. Convenient location. We will stay here again in the future and your recommend it to you. read more

Worst Marriott experience I have had. We reserved three rooms for three nights due to a family member funeral. The morning of the first night we were woken up at 7am by the sound of drilling in the hallway. All three rooms received their bill under the door the first night, as the hotel had only reserved us for one night. Upon complaint, the hotel staff extended the stay. When we asked about the drilling we were told that the construction should have been done a week and a half earlier but was still going on. No apology was offered. When asked why we were not told about the construction when we reserves the rooms the hotel staff (Amanda) again repeated that it should have already been done. Later that day the rooms were not completely serviced. No new coffee was provided in one room and the other had not been cleaned. Again, no apology was offered and we had to prompt for compensation for the horrible experience we received. Staff member (Amanda) was argumentative and overall gave horrible service. She made excuses but did not respond with empathy or kindness. She was speaking over us and raised her voice. On the second day she stated that there was no construction at the hotel, as the construction team was rolling supplies through the lobby. When we asked for a manager she said she wouldn't be in for weeks. After our second complaint she offered a $15 concession on one room. We had 3. On the last night of our stay one of the rooms got an unrequested wakeup call at 5:30am. By far worst hotel experience I have ever had. Do not recommend this hotel. They do not provide the typical Marriott service. read more

Nice hotel. Looks like it has been recently updated. Front desk staff was very friendly. I was surprised that the breakfast closed at 10:00 on the weekend. We went down at 9:30 and they were out of waffles and biscuits. We asked for more and the staff wouldn't bring out anymore. They said it was too close to closing to put anything else out. We have two kids and this was rather disappointing. This is the only negative. Overall a nice place. read more

This place is a disgrace to Marriott. Go to Best Western instead. After a lovely four days at Fairfield in Elkhart, we were (somewhat) happy to pay the 10 extra for this one. It's horrible. Room is tiny, heat stinks like something has died in it. One of the two coffee condiment packages had been opened with only the sugar left. When I took it to the front desk the reaction was "oh no"! Seriously????? read more

After driving all day we did not anticipate having to kill a BUG in our room. To make matter worse the lAdy working the front desk stated that when this occurs she normally change the guests room but she didn't have one to change us to...um, does this means this happens on a regular basis? she stated it happens if it rain outside!! She took $10 off our room and suggested Hampton Inn!! Needless to say we had to stay...no rooms available at other hotels at 12 am. we checked out today and again no care,concern or apology for the incident! save yourself from being an exterminator while on vacation. We are gold rewards members and our first time staying at a Fairfield Inn...customer service need to improve. read more

Stayed one night (Sunday) and it was one night too many. Bad call by hotel management to resurface/close 3/4 of the parking lot! We were told to park at the restaurant next door - several hundred yards away - but only after we had to ask! Not fun dragging our bags across grass and 2 parking lots in total darkness. Our room had a weird smell and there was a stain on one of the pillows - not sure it was clean. Next trip we will pass on this one... read more

Traveling cross country with my parents and was excited to see a Fairfield in Mt Vernon. Wonderful location. The breakfast hostess was awesome and room great. Only disappointment was that military discounts are only offered on some days and that was not one of the days when I questioned the policy I was told that it was a corporate decision best hotel we stayed in but the only one to not offer at least some type of military discount! read more

Great check in experience! Thanks to Kristol for fun conversation and good local information, shared stories about hotel life ! The ONLY reason for 4 stars is because our bathroom in room 406 needs some serious attention! Slooooow sink drain; very old bath tub with a yuk stain and large chip with rust around fixture. The shower drain was also very slooooow! Cleanliness was good. EIWO was great for all but the bathroom. Wish the ptac had more vercitle modes, like med or Low - just high or off makes it too loud! And I have to say, the thermostats are the most "vintage " that I've experienced in decades! But don't hold these room issues against the excellent service we had at check in and at our return from dinner. Always a smile on her face and a warm welcome! read more

At last, a nonsmoking room that smells wonderful, unlike so many nonsmoking rooms that smell of stale cigarette smoke covered up with room deodorizer. Check in was fast and friendly, we got a military discount, large flat screen HD tv, room is spotless, smells fresh, reasonably priced, spacious and lovely. Only drawback is the vanity, toilet, and shower is all in one room but hey, I'll take that over dirty and cramped any old day. Definitely making a note to stay here again. read more

Had a great stay here! Room was very clean check in check out was a breeze comfy bed. Large room! It was also nice to have bacon in the breakfast area, great location too. read more