It was an okay hotel. Seemed big and spacious on the inside lobby area. However, the room seemed small with low ceilings and outdated furniture/decor. The carpet in our room sort of felt sticky/moist/dirty. It was a weird feeling. Could use a new coat of paint all around as well. read more

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Absolutely filthy worn out property. No regard for customer comfort nor concerns. No management on site over weekend. Told to address concerns post check out 2 days later when GM and Manager available. No regard for Hilton standards nor customer loyalty- Diamond Member Absolutely filthy room with previous guests food in refrigerator, peeling ceilings. Homeless people bbq in parking lot, stained and dirty furniture and air vents that look like they may have been cleaned in 1976! When I reached out to the GM on Monday he offered a $28 credit! Are you kidding me? Hilton licensing for this franchise should be reviewed and revoked. Not Hilton brand standards at all. read more

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The hotel looks nice from the outside. When we walked into our room there was an empty water bottle on the floor. There was also still garbage in the cans, peanuts or some kind of hard snack on the floor and the carpets were so dirty they were sticky. How dirty were the carpets? So dirty that we left black footprints on the shower floor and the bathroom floor. Also, the elevators were absolutely filthy! Very poorly maintained property. We stay at Hilton properties all the time across the country and this one is by far the worst. Do not recommend! read more

This hotel has seen better days. It's got great bones and potential, but is getting really run down. Running toilets. Wonky AC. Fading paint. Needs a refresh, but not sure it will get one. Worse every year. read more

DoubleTree by Hilton Mt. Vernon - My first room assignment. Gross. Had to ask for a new room. - Hotels Near Me - Mt Vernon, Illinois

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rooms are very dirty!!! there was used soap in the shower, hair in the shower amongst other places in the room! floor not vacuumed, beds looked like someone been laying in them already, stains on the patio door windows like someone poured something on them! just unacceptable!!! my family and i had to leave an hour after check in after being taken to another room of which was more dirty than the first room!! read more

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Clean the rooms thoroughly. Change soap. Redecorate. Provide comp breakfast that is not sit down for travelers wanting to get on the road quickly. HAVE COFFEE AND TEA IN THE LIBBY! read more

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Amazing staff, friendly & inviting! Delicious breakfast! Spacious rooms, clean and super comfortable beds!!

Overall, two stars. We stayed here from 09-10 August 25. The front desk and restaurant staff were great, very pleasant. The building overall is in need of serious cleaning and maintenance on a programmed schedule. I saw air quality concerns in multiple places; filters that haven't been changed in years, water leaks in the ceiling. Overall unsatisfactory. The owners need to take a reduction in net profit and invest it in the hotel maintenance and cleaning staff. Lastly, we changed rooms because of the uncleanliness and state of the room to include possible air quality issues. The second room was subpar and unclean as well with possible air, quality issues, sticky floors and pills on the floor in the bathroom. read more

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Overall great experience. The lady behind the desk was amazing. The room was clean and comfy and the pool was what we needed. Great place. read more

We were here after a family funeral in the area. The 3 PM check-in was tedious because clearly they are understaffed. My room seemed clean enough, but the clock was still set for the last time zone even though it's been more than a week since times changed. Also, my curtains were partially ripped down, so although I wanted to sleep because I'm exhausted, I couldn't because the sun poured in. I was also given a room immediately next to the elevators. My siblings also fared similarly. This meant running kids, loud families, etc.. read more

DoubleTree by Hilton Mt. Vernon - Curtains are poorly hung and let in light - Hotels Near Me - Mt Vernon, Illinois

We were driving back to Florida and the front desk lady was very kind. We weren't able to get a key because the WIFI was down, we didn't mind at all. She gave us a breakfast voucher and the breakfast was really great and filling. She wanted to rectify but there was no need to because the security escorted us to our room and we really appreciated it. Best night sleep at a hotel ever!! read more

Nice staff very helpful, food was great. The hotel smelled really good like a soap of some sort.

We checked in on 5/26/25 with our family of 5 with three small kids. Right when we checked in we received free cookies which was nice. The lobby seemed well put together. However, our enjoyment of the hotel stopped there. When we got into our room, there was trash on the floor. The carpet felt wet, and the room was humid and sticky feeling. The bathroom had two shower gel bottles and zero shampoo bottles. The shower did not drain. The room was so humid that the tile floor was slick and caused us to almost fall repeatedly. The hotel pool felt and looked grimy. There were wet towels on the floor, and the hot tub water was green. The complimentary breakfast was decent, but seemed like they could not keep up with the demand of serving the amount of people in the hotel. When we asked if there would be more food put out, the staff was rude to us and replied in a mocking tone. We were also expected to tip for the buffet. Overall it felt more like a Motel 6 than a hotel owned by Hilton. Except at a Motel 6, we probably would have enjoyed our stay. There is half a dozen hotels in that area, choose a different one. read more

Not accommodating or even fully functional. Checked in late at around 2:30am. Was given a room with a broken lock. Staff attempted to fix it while we waited.. Any extra time wasted just sucks as it's 2:30 am and we're trying to leave at 9am. They finally decided to just give us a different room. It's about 3am when we finally get in there. Wake up at 8:30 to go get an extra towel, We checked in with 3 people for a double room, and there was only 2 sets. Danielle at the front desk said no, said she couldn't help me get another one and that she would have to "call a housekeeping manager". Pretty perturbed I went back up to the room to wait for the towel. 8:50 rolls around and still no towel. I have to leave without showering. I mention this to Danielle as I'm leaving that this experience was really subpar and I never got the towel and couldn't just have a basic shower. She then gave me attitude saying that it's standard for them bla bla bla. Kinda crazy. Aren't hotels supposed to be hospitable? All I know is I had 6 hours to sleep and shower and this place robbed me of one of those hours with incompetence and I couldn't take a basic shower in the end. It gets better though :( The woman who checked us in the morning of 3/20 around 3am was amazing. Danielle who was at the front desk later in the morning around 9:00am was the least helpful person. Her attitude was also uncalled for and a huge reason I'm taking the time to do all this. Before leaving I went to get the buffet. I stood at the kiosk from 9:09-9:20 (at this point I'm pissed and watching the clock) I decide to go behind the counter and just help myself to a coffee cause I have to leave. As I'm doing so the blonde lady finally came up and asked what I was doing. I told her getting my own coffee since she obviously didn't want to help me. I walked out very upset! I had a terrible time at this hotel and I want everyone to know it. read more

Corporate needs to fix the elevator, repair the drapes, replace the door to the bathroom in room#435. Overall have bathroom shower and vent cleaned thoroughly. No complimentary toothbrushes! Restaurant is another matter altogether - Needs better management! read more

Room was quite nice and comfortable. What I didn't like was the restaurant, breakfast was way overpriced for what was offered. A complimentary coffee bar in the lobby would have been nice. Had to walk around trying to find a cup of coffee in the morning. read more

There were a few good things about this hotel, first they were the only hotel in the area with availability, check in was quick, Travis at the bar was on point and friendly, the bed was comfortable and the room quiet. The bad, the bathroom wasn't cleaned well and there were hairs everywhere! The towels were haphazardly thrown in there and the carpet needed a good cleaning . For it being such a large hotel only one elevator worked. If the bathroom would have been cleaned I could have given a little better rating. read more

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Very happy with my stay this week. This is most likely the nicest hotel in the area. The lobby is very large, with many comfortable seating areas. It is beautiful with many large plants and nice decor. My room was large and very comfortable. There was a spacious desk and the room was well lit. There were many places to charge my electronic devices, and outlets conveniently located on both sides of the bed. My king size bed was comfortable, sheets were crisp and pillows were very nice. Hotel staff were very friendly and helpful. The restaurant was decent. Food was very good but menu was rather limited. Service was slow but it appeared that the restaurant was understaffed, but I have been experiencing understaffing at nearly every restaurant lately. Complimentary breakfast is served in the restaurant. It is basic with scrambled eggs, bacon, sausage, fresh fruit, breads, and cereals. read more

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Great service clean room, the restaurant and bar are well staffed, food was delicious I highly recommend

Did an overnight to Mt Vernon with some friends as a getaway. We thought we might be able to get an early check in but were wrong. We actually arrived around 1 and check in is not until 3 but as a Hilton's Honor member I thought we might have had better luck. But they stated they were short staffed and running behind. So instead of a 3 pm check in it was actually a bit after 4 when we got in our rooms. We were prepared with games so sat in the lobby and played board games for a couple of hours. It was a great space for that. Actually, a VERY spacious, clean inviting lobby area with various sitting areas, work space for folks that wanted/needed to do that. They do have snacks/drinks for sale in the lobby and the restaurant is right off the lobby. One disappointment is they would/could not allow us into the pool area until we were checked in. That would have been great. But we played games instead. As a Hilton's Honor member we were upgraded to a King Suite and the second room was a double and upgraded to a room with a balcony, actually the room we were waiting to be cleaned till after 4. The King Suite was worth waiting for since it had two bathrooms and a nice separate sitting room with couch and TV. Rooms were clean and bedding was great as always at Hilton Hotels. Good quality mattresses and bedding. Nice bathroom and shower area as well. There was a coffee maker in the rooms but no other amenities (no fridge, microwave). Rooms did have safes in them but mine was locked upon entering and I didn't call maintenance to unlock it but I am sure they would have. Mine was the two bed balcony room, NOT worth waiting for. The balcony was overlooking the pool/hot tub area. Thus very steamy, hot and loud while sitting on the balcony, which I did not do due to those reasons. Also, there was a guest with about 7 children in the pool area the entire evening. Due to being able to see all the pool activity from my balcony I did not venture to the hot tub has I had planned. Several of these children were quite small, probably in diapers so I knew what the hot tub held. Also, if you turn in earlier than I think 11 pm be prepared for noise from the pool if you have a balcony room overlooking the pool. I was up later than that but was able to hear pool activity over my TV volume with the door closed. Staff were very friendly and polite. On site free parking. Our room rate included breakfast. It was a buffet with meat, eggs, biscuts gravey, other breads, fruit, cereal. So plenty of choices. Coffee was good. Check out was an easy process. Overall the hotel is lovely, rooms, lobby, pool area. I understand being short staffed, families using the pool, etc. So a bit disappointed in not geting to use the pool facilities but all in all great accomdations. read more

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We had a great experience staying here for one night staff was friendly and the room was clean and felt good. Had a goodnight sleep even at full capacity fully booked. Breakfast was good and staff at the restaurant buffet well they are just amazing and always looking out to see if you need anything else great service. Would stay again if we pass through here again read more

DoubleTree by Hilton Mt. Vernon - Hotels Near Me - Mt Vernon, Illinois

The first week I stayed here it was great and I liked my room number 500. It was spacious and clean. The second week was NOT the case. The new room number 549 was filthy....like bad! I was also up until 2am because the people that had an adjoining door, were having extremely loud... well you know. Afterwards, my whole room filled with the smell of marijuana. I called front desk and they pretty much did not care. I asked to possibly be moved in the morning and they have not addressed the situation. I am here for business and now all of my clothes smells like marijuana. There is absolutely no customer service and the morning front desk employee is one of the rudest I have seen in a while. read more

Elizabeth made all the difference for us tonight! We had traveled by car from Wichita this morning, and she greeted us with such warmth. She knew we were weary from road travel, and made sure our cocktails came timely, and our meals! Her customer care skills are superb! Thank you so much, and we hope to see Elizabeth again when we travel this way again!! read more

It was horrible, first we were supposed to have two queens and we got one and a couch. Second there was a broken light out of one room and wasn't fixed while we were there. Last the bed side shower was really weird. read more

Friendly staff, only one of the two elevators is working. Beds are as hard as the tp. Things are broken, room is kinda grimy. Like the places in the corners are a bit gross. Price was far, nice lobby... The reason I give it only two stars is because it clames to be a 4 star hotel. In its current state this is misleading. There will not be a next time for me. read more

DoubleTree by Hilton Mt. Vernon - Restaurant menu - Hotels Near Me - Mt Vernon, Illinois

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We have enjoyed staying at Hilton hotels from Boston to California and have seldom had reason to complain. However, the Hilton Double Tree in Mount Vernon, Illinois is quite a different matter. The clerk who checked us in was unfriendly, borderline rude. We could not get the room door to open until we were told to lift the handle up. Once in the room it became obvious that the bathroom had not been properly cleaned for months. The bed was not properly made, although the linens were clean at least. Ckean sheets does not a comfortable bed make, however. The mattress was lumpy and the pillows a misery. The hotel restaurant posted online that they offered gluten-free food. But when we visited the restaurant we were greeted by a couple of teenagers who informed us that they did not offer gluten-free options. Frustrating to say the least. Now, we understand wear and tear occurs and should be expected in an older establishment, but dirty and uncomfortable is not acceptable, especially when a night's stay cost a $160. read more

I understand that they raise their rates for the eclipse but they had very poor service and communication. There website had no mention of their television service problems. This resulted in me missing the NCAA championship after looking forward to it all day. Ice machines are only on certain floors and in a small closet room with no light. read more

Though this would be a safe choice to stay at. Not very clean and has a bleached smell. This looks like it was a nice place when it opened but the floors are not vacuumed and house keeping does the bare minimum. We were given our rooms at 345pm and they were still cleaning the. The front desk didn't even know. The language use by the cleaning staff and how they were doing the job showed they didn't care and only did enough not get fired. A little disappointing we stayed at a Hampton Inn in GA and it was a lot nicer. The tvs didn't work so we had to go to bar to watch ncaa basketball. If I knew that j would have stayed somewhere else read more

Tried this hotel instead of Marriott across the street . want chicken wings? skinny little things for 3 dollars a piece. crunchy and hard. totally not worth it. want TV- go somewhere else. cable not working. need batteries in your remote- call front desk- wait half an hour- cancel cuz no one has come. they should pay me to stay here not me pay them. I'm a hiltons member- this one is for the birds. don't stay here. read more

This hotel is an embarrassment to the Hilton brand. Our room was filthy and calling it a 2 bedroom "suite" is an absolute joke. It claims to sleep 6, however the sofa does not pull out, so the only places to sleep are the 2 queen beds. The digital key did not work and the front desk woman implied I was using it wrong, when in reality they programmed it to the wrong door. The manager is now blatantly lying about trying to resolve these issues with me to save face with Hilton. Completely unacceptable. read more

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Not impressed; Hilton Diamond Member, travel all over the country, started trying to maximize our My Way Benefits, which per Hilton you receive the following at Double Trees: Upgrades to Preferred Rooms, bonus points, and Daily Food & Beverage Credit (U.S. hotels only) or Continental Breakfast (non-U.S. hotels). You'll receive a Daily Food & Beverage Credit of $12-$15 at DoubleTree by Hilton™ in the U.S., and complimentary Continental Breakfast at DoubleTree by Hilton™ outside the U.S. Either the Credit or Continental Breakfast will be given to you and up to one additional guest registered to the same room each night of your stay. Ate in the Double Overtime Grill in the Double Tree, left early so Breakfast was not an option the next day, the checkout person (I won't call her out) told me upon checkout that she didn't have the authority to provide the My Way credit for eating in the bar, but she would personally ensure the Manager took care of it when they arrived. Several days later, I called and spoke to Manager Mike; the in the hotel bar and grill is run by a third party so they will not honor their employees guarantee that a food credit would be applied to my stay. Last stay at the Double Tree... read more

Great place to stay. The DoubleTree hotel has a large parking lot and they also have a restaurant on site. The hotel is across the street from the Hampton. The hotel is very close to restaurants and even walking distance to some of the restaurants. Stayed last night and the hotel employee working at night was super nice. I wished I could remember her name. We were traveling all day and she made us feel like we were at home. The DoubleTree cookies are the best! I love receiving a warm cookie when checking in. The hotel was super clean and the lobby is beautiful when walking into the hotel. The room was very nice and super clean. I felt like I was walking into a brand new hotel. Loved the bathroom. It looked like a spa Bathroom. After traveling all day it was so nice to relax while eating my warm cookie. I travel a lot and highly recommend this hotel. read more

This is a great hotel. Clean friendly etc... But be ready for the morning kick out. Two hours the cleaning staff will be going through the halls shouting and banging loudly on doors, making sure you know to get up and get out. This used to be considered rude. But here it's ok. read more

Loved this place! Check-in staff friendly. I always appreciate the water bottles and legendary Doubletree cookies. The decor in the room felt so bougie--much more upscale than I'd anticipated! Water pressure was great, toiletries were bountiful, and breakfast was hearty, served in the restaurant. Several Tesla electric vehicle chargers are available on site. It was a thoroughly enjoyable stay on a road trip. Would stay here again! read more

Looks are deceiving. The hotel looks great on the outside and in the lobby, but that's were it ends. I wish I read Yelp reviews instead of relying on the google reviews which has some fake looking profiles. The room was dirty. The carpet had stains, the shower had scum, the phone in the room didn't have a dial tone, the digital display on the wall thermostat wasn't working so I didn't know what temperature it was set to. The pool and hot tub were musty and moldy and it's clear the months of complaints to hotel management hasn't yielded any action on their part to address these issues. I don't recommend this hotel. read more

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I usually trust the Double Tree brand, but this is the first time it didn't live up to its name. Place was in need of remodeling. Carpets were old and dingy in our room. The pull out couch wasn't even cleaned. The old sheets and pieces of candy and wrappers were in the bed when we opened it up. Overall, it was disappointing stay. Thankfully, it was only one night. Will definitely have to read reviews even it has the Hilton brand name on the hotel. read more

1st room looked like someone just got out of it. Hair all in entrance and bathroom. GROSS changed rooms now I've got skittles left by last nights guest. So what does that mean? They didn't clean hall ways or room. Hair all in bathroom room and the floor in shower was black. Don't stay here read more

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The walls are paper thin. I know EVERYTHING going on with our next door neighbors. From immigration problems.. they don't care for the Vietnamese...who is genuinely happy in their family and who isn't. Who loves which Chicago airport better.... It's almost like they are sitting on our bed having this conversation. It began at 5:45am....... Hotel is nice but 1 Star for no sleep and no privacy. read more

I have been a loyal Hilton member for years. My wife and I checked in yesterday and went to the room. We found that the trash had not been emptied but did not think much about it. My wife pulled the covers down about 10:00 pm and found a wad of curly, black hair between the sheets. EEEEKS. We grabbed some toilet paper and got it off the bed. We checked and did not see any more. We decided since it was late, did not see anything else, and did not want to change rooms that we would stay. The next morning, went downstairs for a good breakfast at the restaurant, and I went back to pack and clean up. I sat on the bed and started packing my computer. I felt something on my arm. I looked down to see a bug crawling on me. I jumped up and got it off. I started looking around and found what I believe to be ants crawling on the side table that holds the phone, on the bed, and on the air conditioning unit. I took several pictures and movies of the crawling insects. If I can figure out how to add pictures, I will. I went down and showed the management. They apologized and sent a crew up to the room. Lawdy! read more

I was "upgraded" to a room with a balcony. Not an upgrade at all. It overlooked the pool which was incredibly loud all night. The two girls at the front desk could not be bothered about the issue at all. Also, I get up at 4 am for work. And the pool is open until 11 Pm. Kids were in there absolutely screaming right until 11. Idk why the hotel is set up this way or why I was out in a room with a balcony. If given the option, I would have opted out. I'll never stay here again. The point of a hotel is to get sleep. Amenities are an extra. I forfeited the sleep so kids could scream in a musty indoor pool at 11pm. If the pool shares a wall with guest rooms 11pm is far too late to be open. read more