Hotel has recently been updated so the room itself was nice and clean. Good water pressure plenty of hot water and the bed was comfortable. Front desk staff were great and very friendly and the reason they have 4 stars. The biggest downfall was the breakfast probably one of the worst at a Marriott hotel I've had. I've eaten dozens of Marriott breakfast so I have a general idea of what is served, but this one seemed barely edible the eggs were lukewarm and the sausage was like a hockey puck. I'd absolutely stay here again but I may go to the Town place Suites for breakfast. read more

The front desk staff is wonderful BUT this hotel really needs to get it together on the maintenance end. The first room I stayed in, the television did not work. They put me in another room, which was fine for the most part, but then the shower had the bottles of shampoo and body wash torn off (not sure if they weren't working so the previous person tore them off the wall?). The weird part is they were put back nicely in the corner so maybe the cleaning people did not report that they were off of the wall and just left them that way. Then, the shower did not drain at all. I checked the drain, it was open, so it must have been clogged. They need a room-by-room punch list of items in this hotel for sure. The ladies at the front desk were all very nice, it just needs a pick me up for sure. read more

It's a nice, clean hotel with nice staff and good sized, well lit parking. Conveniently located close to many Clovis restaurants. Decent breakfast and clean, comfortable room. Odd thing was, the lavatory faucet never would give hot water. I let it run for 10 minutes and zero hot water. (And no, I wasn't turning on the cold water). Not a big deal, but just odd since the shower had good hot water quickly. Also, the pool was closed. Not a big deal to my wife and I, but it was definitely a big deal to the couple that was checking in ahead of us with their 3 grandkids who had been looking very forward to that swim for hours. Researching other reviews showed that this is a very common, reoccurring issue here. When people see that a hotel has a pool, they plan on it and expect it to be available. I felt badly for the kids. Otherwise, good hotel. I'd stay there again. But get that pool fixed permanently or quit advertising it as part of the stay. read more

Fairfield Inn is fairly nice. Bottom Line Up Front, I would give the place at least a 4 for cleanliness, customer service, comfort and value for the money. The only reason I am giving this place a three is because one of the TVs, and the thermostat/heating and cooling system did not work in my room. Additionally, there where some screw holes in the wall (likely from pervious renovations) that were not filled which demonstrated a lack of attention to detail. Finally, one dryer in the first floor laundry did not work. Otherwise the hotel was quiet and clean. There was a breakfast that was provided which had several options. The fitness center on site had some dumbbells, an elliptical and two treadmills which worked great to get a quick workout in. There was a small pool on site which I saw several kids having a blast in. The staff was helpful and courteous. They sell a variety of snacks at the front desk. There is adequate parking, and the hotel location is close to main street and a few other attractions. I recommend the hotel if you are in the area, but they have a few items to fix, at least in the room I stayed in. Cheers, and happy travels! read more

Fairfield by Marriott Inn & Suites Clovis - Hotels Near Me - Clovis, New Mexico

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What a dump! Under construction so forget about breakfast. I asked why they didn't post that their hotel was under construction? Was told "not my job." I guess her job is to sit and play on her phone. Tried to find the ice machine. Moron at the front desk didn't know where it was. 5 elevator rides later, found it. Didn't bother to empty the trash. Don't expect a hot shower. Luke warm at best. Couldn't get the luggage cart into the room because the dresser was too close to the hall wall. POS hotel. Go elsewhere. Unless you like being ripped off. read more

Room was mostly clean. There was old trash on the couch from someone prior though. Additionally, only had a bar of face soap in the bathroom, no hand soap. Not a big difference, but it was odd. It was sad that none of the staff wore masks. They have plastic screens to cover them and protect them when talking to guests, but weren't ever wearing masks. I had to ask the front desk to put their masks on stating, "if you won't, how do you expect your guests to?" Which unfortunately was very true. At least 10 people were using elevators, walking in the hall, or talking in the lobby without masks on at all. Staff have to set a precedent in the hotel. Signs aren't enough with COVID. read more

Arrived weary and hungry. Hotel was almost empty of guests at around 7pm arrival. Front desk lady gave me room 210. Dropped my stuff off and got a pizza. Came back to room with pizza, and the room was cold. (40 outside). Tried to turn heat on..wouldn't go on. Called the front desk and the lady instructed me how to do it. Still didn't work. Called her again, this time she came up to room..fiddled with it , and "said" it will be working soon and to not look at the unit against the window for any confirmation, since "the heat comes from somewhere else". Waited another 10 minutes and room still cold. Went downstairs and the lady gave me room 212, but not before telling me they have had heat issues with room 210!! Why did she give me that room in the first place ?? Also, new room..(212).:Heat working perfectly and coming from the unit against the window as intended (she told me that wasn't the case on hotel heat). Next morning , I told my story to manager ..my main issue which I disclosed was that after 16 hours of driving I had to eat a cold pizza for dinner. She listened , and offered me no compensation for my misery. Not happy, and am considering never using Mariotts again . I should have drove the extra 100 miles to Lubbock and stay at Hyatt Place there. I encourage all others to do the same. read more

1 pm Check in on a sunday, Anthony behind desk made us leave and come back at 3 pm since check in is at 3. Remind you we are in clovis new mexico there is absolutely nothing to go to or see. We drove around the hotel and we saw 2 cars parked but anthony tould Us he has allot of people checking out since it was full BS. Next 2nd day we come to our room ( we are here only for an emergency) to find our room not cleaned at all, went downstairs to find out that they only clean every 4 days wth, covid is over. We are so mad and it was super cold , if i could i would give them 0 stars. read more

If your looking for a place to stay in town and the other places are all booked up. The Marriott offers a decent living and sleeping experience while showing some small town love. Decor: The lobby and eating areas are pretty up to date. But where this place really shows it's age are the bedrooms. These rooms are dated but still decent. You won't be getting any marble tile on the floor and the carpet is a bit scruffy. The TV as well is on the older side. Additionally you may feel a bit cramped while the other Marriott's will make a small room feel much grander. Breakfast: As with most Marriott's complimentary breakfast is included. They have a pretty decent rotating selection of proteins. I was super surprised to find veggie sausage as an option, though they do not have it every day it is great to see such things especially for the vegetarians. You also have your regular waffle and egg options as well as cereal and yogurt Amenities: included are made by Paul Mitchell, I only used the hand soap which was okay. It didn't leave the hands with a super dry feeling like your hands are a desert which is a good thing. Additionally the weight room is better then most average hotel workout rooms Staff: Staff are super friendly and amazing. Even though this place is a bit dated the staff made up for the experience. They kept me updated on my stay and when I needed to extend they were able to have some wiggle room. Overall: though it is a bit dated this place provides a decent little stay. I really enjoyed the super fast internet, which normally you would have to pay extra for. Service is top notch and when you stay here you'll feel like family especially if you are staying for an extended time or long haul !!! read more

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Nice room with friendly staff, but be sure to request a room on the back side of hotel, away from Prince St. The late night traffic noise is quite noticeable through the thin windows and walls, even on the third floor. read more

We were very impressed with both the level of Proffesionalism and cleanliness of this Hotel. We stayed in one of the King Suites. The room was played out well and well stocked. Due to COVID, the breakfast area was closed. However, the Hotel went out of their way to ensure we had a complimentary to go breakfast delivered to our room at our specified time. read more

This is in a great location in Clovis. The rooms are exceptionally clean. The breakfast is good. The parking is plentiful. The staff were the best ever!! read more

friendly staff and good breakfast. I had an extended 2 week stay so I wanted to do some form of exercise, but the both treadmills in the gym were broken. read more

I stay here nearly always when I am in Clovis for work. It is conveniently located near restaurants and other stores. The rooms are usually very clean, the beds are comfortable and I haven't had much trouble from noise in hallways/other rooms when I have been trying to sleep. The free WiFi is quick enough to stream video/make FaceTime calls. The breakfast is also decent - juices, coffee, waddles, microwavable biscuits, fruit, cereal, breads/muffins/bagels and oatmeal. Sometimes this place gets booked up - due to events at Canon AFB I imagine - and so I will stay at the Holiday Inn Express just across the street if this happens. read more

We recently stayed at this property on a road trip to Vegas. We inadvertently used a third party reservation site to book the room so I knew going in there would be limitations imposed. Upon check in we learned the elevator was not working. We had been assigned a 3rd floor room and I asked to be lowered. The desk clerk wanted to help but apparently there is a code that they use to make changes and only management has that code. My wife has arthritis and I have a tender back. Once the hotel faults came into play the limitations should be loosened. Once I talked to the management the next morning there was no compassion or understanding. All I got was basically "computers run this company and there is no human interaction". This was a terrible start to our vacation. I won't be using any more Fairfield Inn's. read more

My wife and I got stuck in Clovis with a bad transmission. While we waited for it to get fixed we had the unexpected pleasure to stay her at the Fairfield Inn. This is a very clean and well kept property with some of the nicest people who work here. Thank you to everyone we met over the last four days here. read more

I've stayed in 3 hotels in Clovis and this is BY FAR the best one!! Here are a few of the reasons: - Every single person who works here is friendly and professional, and they make it a point to get to know you and make you feel like family. - The cleaning staff does a thorough job every time. VERY clean rooms, top to bottom, every day. - They have social events in the evenings where guests can hang out in the lobby and breakfast area and have snacks - Monday cookies, Tuesday chips and salsa, and Wednesday soup day - The breakfast is the best out of any hotel I've ever stayed in. Fresh fruit every day (two different fruits, cut up that morning, plus the standard apples/bananas), red and green salsa from a local restaurant to put on your eggs (the green is to die for!), 3 or 4 brands of yogurt, oatmeal that's already made, plus all the typical hotel breakfast foods. - The pool is outdoors - The gym has free weights in addition to machines - The decor is super modern and just feels really fancy :) - They have a little convenience store corner by the front desk where you can get snacks and small pharmacy type items like Tylenol or tweezers - It's in a great part of town, namely the North part (away from the train tracks, near the fancier establishments) I have been recommending this place to everyone I know who is staying in a hotel in Clovis. It's really the best one! read more

AWFUL! The manager is a complete nightmare and talks very badly about her customers to staff and around other customers. She is mean to the core and for no reason but because she is a mean person. If you have to be in Clovis then this hotel is in a good location. The housekeepers don't clean and if you stay a long period of time you will begin to see cockroaches and notice how bad the housekeeping does on cleaning rooms. Cameron and some of the other staff are very sweet which is shocking since the manager is such a mean, mean, horrible witch of a person. read more

We are pleased with our stay last night at the Fairfield. Clean quiet comfortable room. The full breakfast is the best part!! Almost everything imaginable to choose from. Great flavors. Nice way to start our day!! read more

I have been here for two days from Washington D C. I'm very picky where I stay, but Very happy with the hotel. Rooms are nice and up to date. Clean which is very important to me. I check everything mattress and sheets no complaints. They gave a free breakfast nice selection. The front desk person, Jasmine was very helpful. We would definitely recommend and stay here again. Return for a second visit. Still remains with 5 stars. Still clean, nice and great hospitality. read more

EXCEPTIONAL SERVICE!! We stayed here for a night while driving through New Mexico. When we checked in, the young lady at the front desk, Katie, was so sweet and very helpful! She made some suggestions for a couple of restaurants nearby and gave us copies of the menus. She greeted us when we returned from dinner and asked if we needed anything. The lobby was beautifully decorated for Christmas and welcoming. We checked out early the next morning, the young man at the front desk was prepared, had coffee and breakfast ready, well before the posted time. He was very nice and engaging while our vehicle was warming up. Overall a VERY pleasant experience!! read more

Such a pleasant surprise! Nice staff, spotlessly clean rooms, great continental breakfast. Rooms are more than clean, they have the ultimate bed. AND all for $79.00/ night. This is a real travel bargain. read more

Best place to stay in Clovis. Everything is brand new. Sheets, towels, curtains and furnishings. Has sparkling clean pool for the kids too! Staff has great upbeat attitude. Wifi was not only working but good strong signal. When I stayed there Abby was at front desk and was a great "face" for the hotel: super positive can-do attitude that made the long day on the road seem to melt away. Happy we stayed there! read more

Business travelers, beware! I customarily ship paper training manuals I use in my business in advance to the hotel where I am staying. I had a reservation at this hotel for a Sunday and shipped my manuals (three small cartons) to arrive on Thursday of the previous week. I called on Thursday afternoon and discovered they had just arrived. I arrived on Sunday afternoon to check in and was informed there would be a $150 per day "holding fee" because my manuals arrived early. Now these manuals weren't locked up in any secure area, they were just sitting on the floor behind the desk when I arrived. I was told I could complain to the Assistant Manager, Michaela, the next morning which I did. She couldn't grasp the logic that in all the hotels I've stayed in, large cities and small, no one charges a holding fee for packages held for a guest. Nor did the fact that no one from my company would be staying here going forward with such a policy in place. That didn't seem to bother her. She told me, "Well, we're a small property, and we have to charge for this, and that's our policy and it can't be changed." Although she did tell me she would reduce my holding fee to $20 flat. Imagine -- charge $20, but lose hundreds, perhaps thousands of dollars in future bookings. When I finally go my bill, apparently cooler heads prevailed, and there was no $20 charge. But only because I complained! If you need to advance-ship stuff to your hotel, I wouldn't stay here. Also, you better like The Weather Channel because that's all they play in their continental breakfast area. If you ask them to change it, like maybe to Headline News, where you might gets some news AND the weather, they'll tell you, "Well, many people have mentioned that, but that TV is controlled by "corporate" and we can't change the channel." Seriously? I think it's more due to the fact that when you turn on the TV in the rooms, it opens up first on...The Weather Channel, even though TWC is actually on Channel 20. So that tells me they have a deal with TWC to push that channel. Okay, that's fine, I can dig it. But why not make a deal with a new channel where you will get weather, too? In Clovis, NM, I really don't care about the weather in Boston every morning when I eat breakfast. This is truly a hotel that is not in touch with its customers. read more

Awesome staff and hotel! My family stayed here one night last minute and we arrived a little over an hour before check in and they were able to get us a room immediately the staff was so friendly and nice. The rooms were super clean (I'm OCD and picky on clean). The whole hotel smelled great too! It was very quiet for a good nights sleep, some road noise but not bad like some hotels. I can't comment on breakfast, we left really early and didn't have time to try it out, but it smelled great! Definitely a great place to stay in Clovis. read more

This Fairfield Inn & Suites is fine; it's actually a pleasant surprise for Clovis (no offense, Clovis, but seriously). In my travels I finally noticed the pattern that many Fairfield Inns are dumpy leftovers of smaller brand motels bought by Marriott and barely renovated; however, this Fairfield seems to be new, original construction for Marriott, so it's clean, bright, and comfortable. The wifi is a respectable 3 Mbps download for getting attachments or watching videos, but the sorry 0.3 Mbps upload hinders videocalls back home. The beds are a bit on the firm side, but cozy enough. I've been here for a week and it's pretty quiet, except when (1) families let their kids run pell-mell down the hall, and (2) your neighbors come and go, because the pneumatics/springs on the door create quite a slam. Maybe maintenance could adjust that to be a little quieter. The breakfast offering is a pretty decent continental bar heavy on the carbs, not protein: waffle maker, cereals, mini-muffins, bagels, English muffins, plus some bananas & apples, yogurts, fruit cups, and Jimmy Dean bacon & egg biscuits to microwave (no sausage biscuits? what gives??). I am, however, wildly disappointed in their desire to break down breakfast as early as possible. I just worked a 16 hour day yesterday and wanted to sleep in as much as possible before driving to Lubbock to fly home, so I thought I'd be safe coming down to eat at 9:30 -- wrong, housekeeping is already yanking all the breads and fruits and cereals. WTF. The sign says breakfast is 7:00-10:00 on weekends, not 9:30. Thanks a lot. read more

This Fairfield is the best ever. Everything is done well. Marriott has a real hit.

The place is very nice & clean. The only problem was that after we returned from eating there seemed to be a lot of pool noise upon inspection the window was unlocked and open that is scary since I am disabled and it was on the bottom floor read more