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    Caprock Inn

    3.2 (5 reviews)
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    TownePlace Suites Clovis - Underside of rubber stopper in kitchen sink. Filthy - disgusting!

    TownePlace Suites Clovis

    (22 reviews)

    When I checked in in September, I was supposed to be here for 60 days. However, circumstances have…read morechanged, and I'm looking at 190 or more days. When I first checked in, the hotel was a little short-staffed, but they were still friendly and responsive to my requests. My birthday was in November, and the staff went out of their way to make it special. They made me a special breakfast, cookies, and gave me a present. It was all waiting for me when I went down that morning for breakfast. They have been prompt to respond to any maintenance or housekeeping requests. A few times, they have had to move my full clean day due to heavy checkouts, but they have been prompt about completing it the next day. They are happy to receive my packages and hold them until I can pick them up. Today I came home to find the cutest Christmas tree in my room with a note from Jess, the GM. Since I will be away from my family for the holidays, they wanted to do something nice for me. While living in a hotel isn't anyone's first choice, if you have to do it, Townplace Suites is a cute, clean, cozy place to be.

    We stayed at the TownePlace Suites in Clovis after a long 7-hour drive, and unfortunately, our…read moreexperience was very disappointing. When we first checked in, the room had a slight odor, but we tried to overlook it. However, once we got into bed, we realized the sheets and comforter had a strong, unpleasant smell. I contacted the front desk, and they provided clean linens, which I appreciated. After changing the bedding ourselves, the smell was still very noticeable. Upon further inspection, it became clear that the odor was coming from the mattress itself, which smelled strongly of urine. At that point, it was late, and we had no real option but to sleep on the pull-out sofa for the night. The next day, we were moved to a different room and were told the original room had to be taken out of service because of the issue. While I'm glad it was addressed, it was concerning that this was not caught by housekeeping beforehand. I requested to speak with a manager about the situation and was told I would receive a call on Monday. Unfortunately, I never received any follow-up. Overall, this was not a good experience, especially considering the cost of the stay. The lack of quality control and follow-up from management was disappointing. I hope the hotel takes steps to improve housekeeping inspections and customer service moving forward.

    Super 8 by Wyndham Portales - Guest room

    Super 8 by Wyndham Portales

    (11 reviews)

    $$$

    We stay here once a month for work. The place is always clean and quiet!! The staff is friendly and…read morethe rates are always fair! Great hotel

    There aren't too many hotels in Portales, but I would say that Super 8 is one of the better ones…read more The hotels Holiday Inn and Super 8 are located close to one another on 2nd St. Since many out-of-town students were arriving during the same time frame as us, my friend booked a room with two queens fairly early on before our actual stay. We arrived pretty late in the evening, but were able to check in and head up to the room without any problems. There's parking all along the outside of the hotel. Super 8 isn't as fancy as Holiday Inn, but it gets the job down and feels pretty secure and safe. There are stairs inside that lead to the rooms. For the room: -Clean and spacious -Bedsheets are a bit old-fashion -Lighting is quite yellow -Microwave and mini fridge inside the room -Lots of outlets to allow for charging of devices -Wi-Fi was pretty fast as well -Bed was on the stiffer side, but pillows had good fluffiness to them -AC/heater worked well Bathroom: -Bathroom definitely showed wear and tear; could see cracks on the hardwood floor -Toilet and sink area were clean -Towels were soft enough and clean -Some cracks in the tub area, but shower area was clean As for the breakfast - they serve continental breakfast every morning. I thought the assortment was pretty decent! They have bread and pastries, cereal, and fruit. I was most impressed by the waffle machine - fluffy waffles that weren't too sweet. I also thought the coffee had good flavor and kept us awake while we went back to campus for presentations. I did get to check out my friend's room at the Holiday Inn, and if prices are pretty similar - I'd go with Holiday Inn; however, Super 8 is not bad at all and if you're needing a decent room for a good night's rest, I'd definitely recommend it. The workers that helped us were friendly and nice - and they had Starbursts at the front desk! Good stay for several nights in Portales.

    Caprock Inn - hotels - Updated May 2026

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