Unfortunately, my experience at this hotel was very disappointing. The room was dirty, and the overall condition of the property was poorly maintained. There were broken doors and other issues with the room that made me uncomfortable and concerned about the condition of the property.
I also felt very uncomfortable with the way I was treated when I brought these concerns to the staff. The atmosphere felt hostile rather than welcoming, and I did not feel that my concerns were being taken seriously. I was unable to get accommodated in another room, even though I was told another room was available. The room I ultimately received was only available because of the circumstances and my having to work through Booking.com, which made the situation even more difficult and frustrating.
One of the staff members, an older white man, was particularly rude and dismissive toward me during the process. The way the situation was handled left me feeling unfairly and discriminatorily treated.
I understand that things can happen with hotel rooms, but I expected basic cleanliness, functioning doors and facilities, and respectful customer service. Unfortunately, I did not receive those things during my stay. I would strongly encourage management to address the condition of the rooms and the way guests' concerns are handled. read more