My total experience at this hotel was welcoming and inviting. Hotel staff does service the best…read moreinterest of the customer. 24HR coffee, water and banana. Good breakfast. Experience for yourself.

This location is very clean. Bed was comfortable. In room fridge- large well lit vanity too…read more Folks at the front desk were friendly. My husband thought the breakfast was better than average for a quick serve hotel breakfast. No complaints.

We literally got in at 11pm and left at 6:30am. This was a quick sleep on a long drive back home…read more The room was clean and quiet and that is all we wanted.

Been staying at this hotel for quite a while off and on, for the course of three years now, until I…read moreget a place to live, the staff at the front are always so nice, some of the rooms are a bit outdated but there has been some remodeled rooms, if they are able to upgrade the breakfast sometimes that would be great too, overall, it's a nice hotel cause it's simple and quiet: Love the customer service, keep up the great work...

I haven't been here, but family visiting us like it. I'll give this review 5 stars based on what…read morethey told us: they like the common area (the TV to watch sports, the breakfast, etc) and the proximity to Celery Farm

Awful experience at this hotel...We have stayed 12 to 15 nights per year at various Residence Inns…read moreand it has always been been a good experience, before this trip, where several were subpar...This hotel, in particular, was troublesome from the moment we arrived...Because we travel with (a super well-behaved) dog, the one night stay was $330...In addition, I am disabled, so we happily pay extra for a ground floor suite in a reputable chain... ISSUE#1: Upon driving up, we noticed a large area of loud construction being done on this hotel...As we had a long drive ahead of us on the following day...we truly needed a peaceful rest...We thus requested a room some distance from construction...and were totally ignored, and given a room right in the middle of it...When my husband requested it be changed, he was told there were no more rooms, which was totally disingenuous, as, when the manager was summoned, a room was found... ISSUE #2: They were unable to make a key to the room for quite some time, reporting that their key system had been down...This going on all the while we waited in a hot car with a panting dog...I honestly do not even know how they produced a key when they eventually did...which brings me to... ISSUE #3: The room...The room looked to be relatively remodeled...but, apparently, construction issues were not addressed...closet door was jammed shut, rendering it unusable...and the door between the bedroom and living room could not be shut...to create a separate sleeping area for the dog...There were other nuisances, including TVs were not, or not yet, programmed to the cable provider, all of which made our stay aggravating and uncomfortable... After our stay, we requested a refund and were offered only 3000 points (not even the equivalent of a $5 gift certificate)...Totally unacceptable, as we simply did not get that for which we paid...Things happen, but honorable establishments properly remedy them...It would be wise to consider our experience before booking at this one...

NEW UPDATE: The hotel has been going through some changes, but there definitely needs to be more…read morestaff to clean the rooms, I also think that instead of tile in the rooms, it should be carpeting instead, it will be easier to clean, I also think they should upgrade their cable system as well as the TV, it's outdated, I also like the convenience from the front desk when you ask for the kitchen appliances, overall, it's a good hotel, but could be better...

This was a perfectly adequate budget hotel -- the lowest priced place in the immediate area. Room…read morewas clean and comfortable, and large enough for our needs. Contrary to the other reviews here, we smelled no smoke in the lobby or halls or in our room. It was a bit weird to have to ask for a coffee maker but it was easily obtained. The breakfast was weak -- muffins in cellophane and coffee/tea. But, considering the price, we were satisfied.

Located right on a noisy roadway, but some rooms are quietly nestled in the back. Design is…read moremoronic. Large lobby area with nothing. No coffee, no pitchers of chilled water, cookies, apples.....No signs to indicate where the elevator is, which happens to be quite a distance from the lobby. Rooms are spacious, nicely appointed and very clean. Service? Well we arrived at 11:30am and were told no rooms were available and that they would text us when one was ready. We stored our bags. Having received no text, we returned at 2:15 to find out that there were a number of rooms ready. Oh well, sorry to say overall this is a pretty dismal experience, not one that we have come to expect from Doubletree or other Hilton properties.

Staff was rude and not helpful. We first experienced it ourselves thinking it could be an isolated…read moreinstance, but then we witnessed two other customers treated rudely, too. Hotel was clean. Room adequate for a two night stay.

Comfy rooms, great service, cozy environment. Loved the fire pit! The breakfast was a bit expensive…read morebut surprisingly delicious, we had the breakfast flatbread and burrito. We also had a few drinks during the night. The Black Cherry Old Fashioned was decent but they were out of cherries, which was a shame. Our only gripe with the room was that the pull-out couch bed was very uncomfortable and we had to make the bed ourself, it was just a mattress. We will likely stay here again next time we go to the New York Renaissance Faire, as it's close and affordable with no big flaws!

Bedbugs If I could give zero, I would I am writing this…read morereview with absolute disgust and disbelief after our recent stay at [courtyard ]. What was supposed to be a standard stay turned into a living nightmare due to a severe bed bug infestation and a complete breakdown of basic hotel management and customer service. We discovered bed bugs in our room. When we immediately contacted the front desk (around 1 AM), the nightmare really began. It took an unacceptable 27 minutes for a staff member to even show up to speak with us. To make matters worse, they refused to come up to the room to inspect the bugs and shockingly declined to even view the video evidence we had clearly captured. Their apathy was staggering. We were finally moved to a new room on the opposite side of the hotel at 7 AM. After almost no sleep, we were then woken up shortly after by loud, pervasive construction noise directly outside our new room. When I went to the front desk to complain, the manager was incredibly rude and, in a breathtaking display of dishonesty, completely denied that any construction work was happening at the hotel. Furthermore, we were unable to use the pool or gym during our entire stay as they were closed or unavailable, a detail not disclosed to us beforehand. As we were attempting to check out and leave, our exit was physically blocked. The construction crew was using the only functional exit door, making it impossible for us to leave with our luggage for some time. This is not only unacceptable service but a major safety hazard. The manager has refused to refund us for the night we spent with the bed bugs. We are longtime guests who have stayed here twice a year for years. This experience was not just "bad service"; it was a total failure. This hotel is garbage, the staff is unprofessional and rude, and the management is dishonest. We will NEVER stay at this property again and strongly advise every traveler to steer clear for their own health and safety. I have full photo and video documentation of the infestation and the construction noise to back up every word of this review.

This spot Impressed us as a surprise pick for a Friday dinner. It's kind of a hidden location but…read moreglad we chose to give it a try. Street parking onkIt's cozy, well done indoor atmosphere but we will have to come back in the warmer months to try their outdoor seating. Happy to say there is a full bar. The menu was quite extensive centered around Mediterranean cuisine. We had the eggplant rozini and sausage Calabrian as starters. Then for entrees the seafood fra diavlo for me and the girona paella for my wife. All was reasonably priced. Even the bottle of Arrogant Frog Pinot noir was only $28. Overall I would rate this a 3.5 mostly since the food quality was average to above average. Service was a 4.5. I will definitely will be back!

I stayed at this location while traveling with friends to NYC. This was a convenient location and…read morereasonable price for us. There was a large group of us, but check-in was a breeze. I also completed some of check-in online. Being one of the drivers, I was ready to relax once I got to my room. Opening the door was a breath of fresh air. Everything was clean and in place. After showering, I was able to take a nap in record time. Check-in was on a Friday afternoon. We checked out on a Sunday morning. Breakfast was great every morning; it tasted better being free & included. I forgot to include pictures. Parking can be a little tricky when returning late at night. I haven't had the best experience at Hilton properties. I'd definitely return to this one if I'm back in the area.

They were able to help me with my concerns. They assisted me with the services I neededread more

This review is for Comfort Suites Mahway - Paramus at 229 SR-17…read more THIS HOTEL IS OWNED AND MANAGED BY A PERSON WHO DOESN'T HONOR CHOICE HOTEL REWARD REGULATIONS... AND DOESN'T RESPECT CONTEMPORARY WOMEN OR PEOPLE WHO ARE IN LONG-TERM PARTNERSHIPS. My 15-year-old son won a local tennis tournament and needed a last-minute hotel room, so I booked a room at 11:30 pm using reward Choice points for him and his mother. The manager and owner refused to let them stay at the hotel because her driver's license didn't have my last name. The Choice Hotels Rewards program clearly says immediate family, children and partners can stay at hotels booked using reward points (see below) The manager said 'there's a lot of fraud these days' in the Choice Points Hotel program and DEMANDED a marriage certificate (which is not required by Choice Rewards rules). Bottom line, at midnight, the owner and manager kicked my family out of the hotel. They wouldn't let them stay there EVEN THOUGH I USED 6,000 REWARD POINTS AND PAID AN ADDITIONAL $48 for the night. And they kicked them out without refunding my credit card payment or points. I swear this is the truth. IF YOU'RE A MODERN WOMAN who believes you should be able to keep your own last name (and not have to carry a marriage certificate to prove you're married) - or if you're a man who supports women keeping their own identity, STAY ANYWHERE ELSE. IF YOU HAVE A LONG-TERM PARTNER as part of your immediate family and you believe businesses should consider your long-term partner as part of your family, STAY ANYWHERE ELSE. IF YOU BELIEVE IT'S NOT OKAY FOR A HOTEL OWNER AND MANAGER TO KICK A CHILD AND HIS MOTHER OUT OF PAID HOTEL ROOM AT MIDNIGHT, STAY ANYWHERE ELSE. IF YOU BELIEVE A COMPANY SHOULD HONOR THEIR REWARD PROGRAM (see picture for points redemption rules), STAY ANYWHERE ELSE. Where we spend our money sends a message, I'm asking you to send a message to this hotel owner and stay somewhere else instead of here. Thank you.

Welcome to 2019. This is my annual review of Comfort Suites.... this time for room 320... one…read moreaway from where we stayed last year. Nice. Same quality service from Comfort Suites. Rooms are still great. Very happy with the experience. Looking forward to staying here again in 2020.