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    Graphic design

    Clothing printing

    Sign screen printing

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    7 years ago

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    Jasmir O.

    Thanks Julie, you were a pleasure to work with!!

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    Cafe Press

    Cafe Press

    (7 reviews)

    I ordered 5 different sets of 8 beautiful cat holiday postcards, on Dec 8, 2024. The live chat…read moretold me twice they would be delivered on Monday, Dec 16, but that wasn't accurate. Original ship email stated Dec 18, which was yesterday. I have called but their phone lines are bottlenecked due to the holidays, resulting in call disconnections. They said my order will be delivered December 20, by 9 pm on Friday. I don't think I'll receive them, sadly. There's insufficient time to prepare and mail them out as Christmas is Wednesday, the 25th. I asked for a full refund and a reshipment, both. I've wasted a great deal of time purchasing from Cafe Press, only to have nothing to show for it.

    This company advertises friendly customer service, but what they don't tell you is customer service…read moreis absolutely useless. CafePress also does not stand behind their shipments nor do they make any effort to assist. Unfortunately, the package got lost in the mail 4 days ago at my local post office. Cafe Press uses "UPS Mail Innovations", in which they ship the package by UPS, and UPS hands it off to the US Postal Service. (Why not just use one or the other?) Long story short, tracking shows UPS delivered to USPS. USPS says they never received it and UPS still has it. USPS says to call Cafe Press. I explained to Cafe Press that I need this as a Christmas gift - Christmas is in 6 days. Customer service absolutely refused to budge and told me to wait. She said it's a frequent problem that their packages get lost in the mail and they "usually" show up "eventually". Unacceptable. Meanwhile, if I go onto Cafe Press webpage, today's the last day that I can re-order the same item, pay overnight shipping ($30), and get it on Christmas Eve. Why isn't Cafe Press making good and shipping another one? I understand they didn't lose the package, but if they have frequent problems with this oddball shipping method, it's their own fault for continuing to use it. I will never do business with them again because once they have your money, they could care less about helping you.

    Factory Inks - screen_printing_tshirt_printing - Updated May 2026

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