https://floridafactorydirect.com/ Factory Expo Direct - Ocala sells Skyline homes, and sells Skycare packages to people.
Purchased a home the first week in June 2020 at the Ocala Home Center. Verified with the dealer that a contractor on their approved contractor list was good to use - and was told we should be in good hands because they have never had any customer complaints - and Skycare would be monitoring the progression of the home throughout the process so we would be alerted if there were any problems.
Well - they've had no customer complaints because we are the FIRST home this company has set-up. Nearing the end of August and over $9k later - the state inspectors just left with a list of 17 items that need to be corrected which we know the contractor can't do. Skycare did not even confirm that the home was leveled before completing all the interior/finish work even though the back master bedroom floor was inches off. The house had to be torn back apart, and yet again Skycare refinished the interior without verifying that the contractor actually leveled the house this time. So - we know the house will have to be pulled apart again to level and reset it. The contractor has re-done the roof at least 3 times because FactoryExpo said in an email it appeared they didn't know what they were doing. The contractor didn't even get a permit before having the home delivered to our property. State inspectors have now told us it damages the home each and every time they pull it apart and try and relevel it- a brand new expensive home being damaged and put in the hands of a contractor with NO experience with skyline build homes. It has been a heart-breaking horrible time - and we now have to go through the state system to try and get the contractor to fix it all - or fire him, walk away from $9k and hire a new contractor to take over. Be VERY careful who you hire. A license does not mean they know how to work on Skyline built homes - or that they know much of anything for that matter. We have been scammed. If you are in Marion County - look and see how many permits a contractor has pulled - and if it is less than 5 DON'T use them (you can call and ask the county or their website will show you). https://www.marioncountyfl.org/departments-agencies/departments-a-n/building-safety/permit-and-inspection-information
Do not trust that Skycare will check for problems. This process has cost us over $9k and we have nothing to show for it but a bill for the A/C unit, and a bill for the electric - because the contractor hasn't even paid for that yet. Months of wasted time and damage to a brand new beautiful home. Don't expect more than 1 star. read more