Good food, not necessarily healthy, good for a single guy who barely eats. it shows up on time. However they offer free boxes that aren't free, they are discounted. So my gift is an ad rather than present. read more

Positive: Timely delivery Negatives: Portions are small ( child size ) For adults you need two meal kits for a complete meal. They advertised "free breakfast" per box for a year, it only came in the first box. Then stopped. The choices for breakfast is skimpy like a small kid snack Ex. protein drink or two bagel bites etc. Any breakfast item that looked fairly decent size like pancakes etc. States unavailable Not worth the cost. read more

As a single dad, I was hoping Factor would take some pressure off my daily lunch and dinner routine. Instead, it became a headache. My first box never arrived because their system randomly reactivated an old 2020 account and shipped to an old address in my profile. There was no prompt asking if my address was current, no confirmation before ordering, and even after entering a new credit card with my new billing info, Factor never caught it. When I contacted support, they refused to refund or resend the meals and said it was my fault. Between the outdated system and zero accountability, this was a total letdown. In a market full of meal delivery options, you'd think a company as large as Factor could manage basic account verification. If their technology is this careless, it makes you question how responsible they are in other areas -- like food safety and customer care. For now, my advice to anyone considering Factor: proceed with extreme caution, or better yet, take your business elsewhere. read more

BE CAREFUL - Will Charge you even if ACCOUNT CANCELLED. Factor requires you to add a payment method just to view available meals and services for your area. Within about 60 minutes of creating my account, I canceled my membership and deleted the account entirely. Despite canceling on March 16 before the March 18 trial end date, I was still charged. Support refused to issue a refund. Very concerning billing practices. Be careful. read more

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I have been using Factor for almost a year now off and on, We have had meals shorted in our delivery, I have ordered certain meals and when delivered, they were "substituted" with a meal that I didn't order. The straw that broke the camels back, (Nicholas N. wrote a detailed review and explains it perfectly) My meals were not delivered this past week (Sunday), No notification, I checked the tracking, (they were suppose to be delivered on time). I contacted customer service, I was ensured that the delivery would arrive the next day(Monday). Monday came and no delivery. Two days later, I was told that the meals would not be delivered this week. I was given a credit (not back to my card but on the books). the following week I was billed again for the upcoming order, I contacted the company and ask them why, they basically told me that the credit would be spread between the next three orders! I insisted that they use it on the one following their mistake and they denied me that request. Their customer service appears to be ran by Ai. When you call, (at least my experience) it has been farmed out to overseas and difficult to communicate. I will not use them again. My advice, Check local and ask around before you endure an experience as I have had. read more

The food tastes good...when it actually arrives on time. An average of 1 in 3 boxes arrived late/damaged/warm. Then the battle with customer service for a refund. They quickly proclaim "they understand how frustrating this can be" and that "this is not what we like to see". And then the real issue begins. Sometimes the refund comes in, sometimes it takes more than a month and you never see a thing (it's been 5 weeks so far with one issue and I still haven't seen the refund come in). I'm sorry, it should not be my job to go to to the bank to check on them (even though I did and there was nothing there). Your customers deserve much better out of a business. I cancelled the heck out of that subscription and am never going back. read more

They force you to add credit card to view meals. Then charged my credit card After I decided to not order Anything! SCAMMERS and after I called they said it was too late to stop the order but I could keep or donate it. Now no credit and no meals were delivered. Watch out! They are very sketchy. Terrible Customer Service. Find another service and avoid the SCAMMERS! read more

Avoid! They use a "Bait and Switch" operation. I ordered, used the 50% off coupon and was charged full price. Customer Service is NO help at all! The food is not that great either, not worth the price. read more

This company is a total scam! Don't click one their website! They automatically started charging my Apple Pay, even though I didn't select any meals. If these ads ever pop up on your Instagram, do not click on it! read more

I ordered these meals previously when I had surgery and they were very good. This time around just about inedible. Chicken breasts hard as rocks. I cancelled after 2 weeks. Quality has declined substantially read more

They seriously need to start listening to their customers. I made it very clear from the beginning that I do NOT want spicy food, and yet both meals I ate today were extremely spicy. That's not a small mistake--that's completely ignoring a basic preference. I hate spicy food, and this ruined both of my meals. Now I'm left wondering what I should expect from the rest of my order, considering I made the mistake of ordering 14 meals. It's incredibly frustrating to pay for something and not be able to eat it because you couldn't follow a simple instruction. This needs to be fixed. read more

I signed up for Factor specifically because I had major knee surgery on Friday, January 23rd (partial patellar tendon tear repair) and wouldn't be able to drive, grocery shop, or cook for weeks. As a new customer, I was drawn in by the 50% off first box promo--my original order came to just $87 after the discount, with delivery scheduled for Sunday, January 25th. Perfect timing for recovery meals I could just heat up. A snowstorm over the weekend delayed (and apparently canceled) shipments, but Factor provided zero proactive communication--no email, no text, no app alert about the cancellation or delay. I had to call them myself. On Monday, a rep assured me it would ship that day; tracking never updated. Tuesday's call brought a promised $280 credit for the inconvenience... only for it to mysteriously become $174.98 after a hold with weird ding noises on the line. When I called back, another rep said the original box was dead, I'd need to place a brand-new full-price order with no discount reapplied--despite this being my introductory box that never arrived due to their weather-related issues. Now my replacement meals arrive February 1st--a full week late--while I'm still recovering, in pain, and limited in mobility. They're charging me full price plus $12.99 shipping on the new order (they emailed a promise to refund shipping, but only after delivery and if I call again to chase it). No extra compensation, no courtesy like extending my intro discount, no free meals--nothing to acknowledge the hardship their poor handling caused during my post-op period when I relied on this service the most. The storm wasn't Factor's fault, but the complete lack of notification, broken promises across multiple reps, reduced credit without explanation, refusal to offer any meaningful goodwill (especially to a recovering surgery patient), and forcing a full-price reorder is inexcusable. This has been an exhausting, multi-call ordeal that added stress to an already difficult recovery. The food might be convenient for some, but the customer service during disruptions is abysmal. I've canceled and won't be back--there are better options that actually support customers when things go wrong, especially vulnerable ones like post-surgery. Avoid if you need reliability during tough times. read more

Fire beware because factors customer service does not give a darn about problems from their customers. I had sold a hand and Man to a temporary home in another state. I had received factor meals at both homes. When I go to my permanent third time I double checked I put my new address and look forward to the meals arrival.. they ended up being delivered to the original house in the new owners. When I contacted factor, they offered no remedy, they did not care and essentially said it was all my mistake and not even an apology. Needless to say, I canceled and they lost someone who had been and would have been a good customer of theirs. Their customer service stinks in my opinion. read more

Currently, I'm eating the ROPA VIEJA CHICKEN THIGH BOWL. Look how much chicken I have. Literally, ONLY fork full. That's it. I believe the nutritional facts are not accurate. There is no way this contains 28 grams of protein. No longer subscribing. The delivery service is great. But that's about it at this point. The food is good too, but lacks protein needed. read more

Factor_ - Photo of food - A food package labeled 'Ropa Vieja Chicken Thigh Bowl' displays nutrition facts, ingredients, and cooking instructions, with a yellow and white design. - Food Delivery Services Near Me - Batavia, Illinois

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More often than not - one of the food containers was damaged. Notified - never a response. Goodbye... read more

Incredibly frustrating experience -- terrible customer service and shady practices If I could give zero stars, I would. Factor Meals has been one of the most frustrating services I've ever dealt with. Our box was completely lost -- no delivery, no communication, nothing. I had to reach out myself just to find out it had gone missing. No proactive alert, no follow-up. What makes this even worse is that these meals were essential for my son, who has health issues. His weekly plan was coordinated with his therapist and dietitian, and Factor's failure left us scrambling for meals last minute. The only thing they offered for this complete failure was a credit for a future box, not a refund. Why would I trust them again after they didn't deliver the first time? To make matters worse, their phone number doesn't work, and their online chat support is useless -- full of canned, unhelpful responses. It took me over two hours to cancel my subscription, which should have been a simple click. The whole process felt like a scam -- they make it nearly impossible to stop recurring charges, which feels very intentional. Bottom line: Poor communication No accountability Hard to cancel No refund even when box isn't delivered Do yourself a favor and avoid this service. There are far better, more transparent meal delivery options out there. read more

Awful service. Website glitches. I only went in and placed an order because I had a 50% promo code. I picked the meals and at the end was given no price and I was confused on the portion size. As I'm used to HelloFresh and it's way clearer on their site. So I chatted with an agent. They said it was for 1 portion and was unable to give me a total. So I said to cancel the order. They said they did. Now I'm being charged a full amount without any promo code applied and am told it is too late for any refunds. Absolutely ridiculous. Would never recommend them. read more

So I had been getting factor meals for almost 5 years now. I used to love them and would recommend them to all my family and friends. I even had gotten 3 of my family members to sign up! But recently they have gone down hill and there has been issues which ultimately lead me to cancel my subscription. Firstly the price kept going up but the quality just wasn't there anymore. Then they state their cut off for making adjustments or skipping meals is 11:59pm on the night before your order will be placed but if your in a different time zone it's actually at 9pm which isn't stated anywhere. So for awhile I kept making adjustments or trying to skip that week and it would say it went through yet I would be charged on my bank account! Finally one of the agents told me about the time difference! So then I would set my alarm to make sure to make changes before the cut off time. Now here comes the last straw! I just can't afford the meals right now so I went to skip my order way before the cut off time and it went through then I check my bank account the next day and they charged me! So I went on the app and that week they charged me was no where to be found on the app so I thought that was odd. So I wrote the company and they said I didn't do it before the cut off time which I specifically remember I did because I had set an alarm to do it and also I had skipped the next week which that was showing. So I asked if I could cancel the order since it was only the next day and they said they couldn't. Even though i literally can't afford the meals and they said it had showed that I had attempted to cancel the order well before 11:59. So I told them that I would be canceling my subscription and I would be calling my bank to reverse the charge because I did not authorize the transaction and they still wouldn't budge! So they lost out on a loyal customer that would rave about them to everyone and helped sign up other customers! Horrible customer service! read more

-In case you're curious, if you want 3 square meals a day it will be $277.90 a week which works out to $13.23 a meal, $1,111.60 for 4 weeks or $1,204.23 a month ($14,450.80 a year) as of April 21st, 2026. -Factor app constantly has technical issues. -Their delivery system sucks. I Had 3 boxes not get delivered in the span of 3 months. That's 3 weeks that I had to wait 2 hours on the phone with factor getting the credit back to my account. There is no option to get any amount of meals the week that they messed up your delivery, you'll just have to figure something else out (defeats the purpose). -The plastic film on the meals and the sauces (especially the sauces) does not work if the meal is cool it must be microwaved first so that the adhesive heats enough to get it cleanly open. Most meals with sauce require you to peel the film off the meal then off of the sauce container before microwaving. I always end up poking a hole in the film and peel from there as it never works as intended. read more

Subscription Pirates Food is decent. Lots of interesting options on snacks and supplements. But the subscription is punitive and they auto charge like every other one of these scam systems. The tech is good but there's no service. The auto shipped meals are clearly their best margin dishes. Almost inedible. read more

Got my first box. Was not impressed at all. Canceled right away. It was 2 days late on delivery. The ice packs melted and not sure if that caused a leak but everything was soaked. A simple twist bag would solve the melting or leaks. I am only trying the food that didnt have the plastic tops popped. It is a good idea and Factor can succeed but it needs to re imagine their shipping. Maybe Styrofoam lined? Cardboard to section off everything? A plastic bag with a twist to prevent leaking? Guys I had to cancel. read more

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this company is a complete fraud. I was browsing their website last weekend as I wanted to look through their meal plans. In order to review the prices, i had to enter my PayPal credentials. After perusing their prices, I decided against making an order. Five days later, I have a 150.00 charge on my credit card. I immediately call them and they proceed to tell me that entering my PayPal credentials gives them the authority to charge my credit card for whatever the going price is for their subscription. They also add that I cannot be refunded because this unauthorized order went out yesterday (yeah right!). This is so wrong on so many levels. I am blasting this company for their billing fraud and I hope that everyone sees this review and steers clear from these sheisters. read more

Apparently, I ordered foods... I distinctly remember looking to see how much they would be. I remember distinctly seeing if you order more the cost goes down. Imagine my surprise on Easter Sunday when this huge box shows up on my doorstep.. 14 meals. Many of them duplicates FOUR of them a queso beef looking mixture with some sort of rice.. why would I want four of those for starters? They are appetizers in my eyes. Monday morning I call them. I get a young lady who was not willing to budge and said that I ordered them.. I said I didn't want them. She then asked me about my order for the next Sunday.... seriously?? So I asked to speak to a manager... after much going back-and-forth because she was insistent that I started this in February.... and that I went online last week to say I wanted 14 meals delivered on Easter Sunday. I told her I remember looking and thinking who would want meals delivered on EASTER ... because there I was clearing out my fridge right before I was to leave the house to put away 14 meals that I did not want. Long story short all she was willing to do was give me 50% off. I asked her how much did I pay for these meals at which point she tells me $211... so the credit she was going to give me was $105.59. She then told me if I wasn't going to eat the meals too give them away.. She also suggested that maybe somebody in my house ordered these on my credit card.. I told her I'm the only one here and I know I did not order them... She refused to give me an answer as to why I received the variety I did, especially FOUR of some sort of con queso mix. Her name was July. (Sure) ... so I get off the phone and look at my emails (that is NOT my method of communication) I suddenly see all of these emails from factor.... one of the emails said they're waiting for me to say what I want. Since I never answered that email they apparently decided to pick for me... it's me,one person, 14 meals that expire on 4/15 but the one email that caught my attention was that these 14 meals were going to cost me $155. Where did July come up with $211??? There is absolutely no way to communicate with them except through this number. Their home office is in Batavia, Illinois with no phone number to be found.. so now I'm stuck with these meals that honestly look horrible. They are the size of a Stouffer's two entrée dish obviously not big obviously net worth $15 a meal.... all I can do is tell everyone to run, do not and I mean, do not even look at their ads they are deceptive. In looking some more, I find an ad for 14 meals for $89.. It is a game they play . Keep people confused. Keep the cards moving and eventually overcharge and under perform. Do NOT order anything from them! read more

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If unsure, DO NOT PURCHASE! You will not get a refund. I purchased a Factor75 meal plan for my elderly step-mom. About 45 minutes later, I realized it would not work for her and cancelled the order just over an hour after purchase. I received confirmation of the cancellation, but the charge was not reversed on my credit card account. I made a formal dispute. Factor75 responded with lies about the date and time of both the purchase and cancellation. read more

Do NOT order from Factor!! The food is so bland & boring. They say they have different options or they're always changing the menu, this is not true! I've witnessed multiple people inside the car of the delivery driver's vehicle, which is very unsanitary!!! The customer service department is horrible, due to people not able to properly talk clear English, plus was put on Hold for over an hour & got disconnected. So I say F this business & I hope they go bankrupt due to overall bad service. read more

Since I'm going to be eating meals from plastic containers I need to know the plastic is BPA and PFAS free. FACTOR promised me it is, however, if that were true there would be icons stamped on the plastic attesting to this. THERE ARE NOT. Factor refused to clarify this discrepance so I QUIT the service and asked for refund of my initial order. They refused. I asked my credit card to reverse the payment. It seems Factor is lying about the toxicity of their containers. BTW, I escalated this to a supervisor there and when she also resisted, I asked to speak to someone higher up and she said she was as high up the chain as I could go. Another lie. Forbes rates Factor high, yet Yelp gives them a low rating. I dunno. Any recommendations? read more

I had a very disappointing experience with Factor 75, and I strongly recommend avoiding this company. I placed an order for meal delivery that was packed on September 20th but delivered only on September 25th. During that time, I received several notifications claiming the food had been delivered -- yet nothing actually arrived. When the package finally showed up five days later, it was partially opened, and the inside was covered in a strange leaking gel from the ice packs. The containers inside were swollen and clearly spoiled, making the food completely unsafe to eat. I contacted customer service immediately to file a complaint. They had charged me around $125, and after acknowledging the issue, they promised a refund. However, they only refunded $95, claiming part of my order included a "premium product" that they refused to reimburse -- even though it was also spoiled. While I was still dealing with that issue, they charged me another $150 for a new order I did not want. When that shipment arrived (this time on time), I opened it and found two meals with swollen containers, showing the same signs of spoilage as before. When I reported this again, customer service said they would only compensate for those two meals. I asked how they could guarantee that the rest of the meals were safe if two were already spoiled, but they had no answer and refused to investigate or retrieve the product. As of today, I still haven't received a full refund. This company shows poor quality control, weak customer service, and serious food safety risks. I would strongly advise others to stay away from Factor 75 -- it's not worth risking your health or money. Hopefully, my review prevents someone else from going through the same experience. read more

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First of all poor customer service!!! Food was delivered nicely and the packaging was simple and easy to navigate between 6 meals. The portion sizes are small. Ingredient list is much too long and contains saturated fat. Chicken is tough and stringy and meals in general are salty. After complaining and asking for cancellation costlier service said wet had to pay for one more week because e were over the deadline by 10 hours... but would give a $10 credit on our next delivery! I think these meals may be a slight upgrade from cafeteria food read more

Trying to make a final payment for ONE Hour. Their system and customer service is atrocious!! Food is nothing special. I would give them a minus if possible. Stay as far away as possible from this outfit. read more

FACTOR is UNTRUSTWORTHY! As a standing customer and diabetic I rely on my ordered meals. They opted to use an imbecile delivery person who seem not to know his feet from his elbow. Due to this I will not receive my weekly meals I trusted and paid for. FACTOR is NOT a reliable company to deliver those sweet pictured promised meals you spend time subscribing, selecting and paying for. UNTRUSTWORTHY! read more

Almost choked on a piece of thick plastic in one of the egg bite meals. I gave them pictures of it as well as the box and date code. They seemed concerned at first, then credited me $7.50 and closed the case. Afraid to eat meals from them. Cancelled and moving on. Be careful with this company. read more

Factor_ - Plastic found in meal. - A small, torn piece of white paper or tissue is positioned on a gray surface, with a measuring tape showing approximately 6 inches. - Food Delivery Services Near Me - Batavia, Illinois

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Bad costumer service! As a new customer to factor I order my first week was great. Had a last minute business trip and would be gone for 2 weeks. I was a day late to skip a week and they did not help me at all. The food will be delivered and will sit by my front door for 2 weeks. read more

Not for apartment living. I've had two deliveries struggled to figure out how to use the code to enter into my apartment building. I live on a busy street in the middle of a city. the second driver left it outside where anyone can grab it, and put it on a corner where people piss. So I had to carry a gross pee box. Overall: the meals are tasty but not worth the price. You can get same quality freezer meals at Trader Joe's for much cheaper read more

Pretty mixed on this one, I'd say between a 2-3. Delivery: 5/5 So far no issues at all, packaged well, arrives on time, etc. Strictly logistically speaking I have no complaints. Taste: 3/5 Not restaurant quality, but definitely miles better than your average microwave meal. Pork & chicken heat very well. Salmon is okay. Shrimp is a hard pass. Veg usually a little sad as well. Value: 2/5 I've been on a trial for the last couple of weeks not paying even close to full price. I simply cannot fathom paying over $12 for each of these meals. I don't mean to sound condescending but they're not terribly sophisticated dishes and it would not require any considerable cooking acumen to make something of this quality. I'm lazy so I get it, but even then I'd much rather get a salad from sweetgreen (my go to comes to around $12) and the macros would probably be better too. So TLDR I would never even think about paying full price, but it's not a "scam" read more

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I decided I wanted to look into Factor due to seeing influencers post about it for a while. I was unable to find the full meals and info without making an account. I ended up deciding that this was not the route that I wanted to go and deleted my subscription and got a cancellation email and everything. Two weeks later I still got charged for the subscription and was told over the phone that there was nothing they could do because cancelling the subscription service does not cancel the first box. I feel like this was entirely deceptive as I thought I was cancelling everything by cancelling the service. I would not recommend based on the principle of the deceptive policy of not cancelling the payment and box even though the subscription was cancelled and verified as cancelled. read more

Factor75 markets itself as a solution for people who need reliable, convenient meal delivery, including elderly and disabled customers. In practice, that promise breaks down because of how delivery issues are handled and the continued use of a delivery partner that repeatedly fails to meet basic accessibility needs. I have paid for Factor75 meals for my disabled mother. Out of 34 deliveries, only two were successfully delivered to her apartment door as instructed. The majority were left in the lobby or outside the building, making them inaccessible to her because she is physically unable to retrieve them. To Factor's credit, some refunds and credits were issued for missed or inaccessible deliveries. However, refunds do not solve the underlying problem. Factor75 has a greater responsibility to ensure that meals are actually delivered in a way their customers can access, especially when those customers are disabled and rely on this service. At Factor's suggestion, I even changed the delivery day in order to get a different delivery driver. This did not resolve the issue. Clear, detailed delivery instructions were provided and acknowledged. Photos of a successful delivery outside my mother's apartment door were also provided to both Factor and the delivery company. I was explicitly told that these photos were to ensure deliveries were never left anywhere else but the location shown. Despite this, the same delivery failures continued. As a result, this disabled person missed out on many of her meals. Food that cannot be accessed is not a convenience. It is wasted food, wasted money, and unnecessary hardship placed on someone who already has physical limitations. Factor75's responsibility does not end when a box leaves the warehouse. Continuing to rely on a delivery process that repeatedly fails disabled customers, even after refunds, credits, delivery-day changes, and visual proof of proper delivery placement, shows a lack of accountability. If you are considering Factor75 for yourself or for a disabled family member, understand this clearly: the food may be fine, but the delivery reliability is not. Until Factor75 ensures that deliveries are consistently made properly and accessibly, this service cannot be trusted to meet the needs it claims to serve. read more

Their ordering system is totally screwed up. They send meals you did not order and have them delivered on dates you won't be home, even though you selected another date. Customer service is powerless, so no point in calling them. NOT WORTH THE HASSLE! read more

The meals are good however very small portions of veggies. Maybe Two small broccoli heads, we had a roasted red potato and there were 4 chunks however It didn't even equal 1 whole red potato. With the cauliflower rice it is equivalent to 2 tablespoons of cauli rice. They are very disappointing and I am currently looking for other services. read more

Factor_ - Barramundi Veracruzana, notice the roasted potatoes. - A meal tray with two sections contains cooked fish with vegetables and roasted potatoes with onions, served on a dark wooden table. - Food Delivery Services Near Me - Batavia, Illinois

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One star only because there isn't a zero star option. My first week the box was days late, melting with multiple items expiring that day. Gross. To add insult to injury, because the box was so late I couldn't cancel my next order. "They have strict cancellation policies" and wouldn't refund my money. Super gross. Run! You're better off with any generic frozen stuff from the market. read more

They have you put in your card before you can look at the food and whats in it so if you have allergies. They will charge you and they will not give you your money back. 175 $ worth of food we can't eat. read more