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    Facial Innovations

    4.2 (5 reviews)

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    Sapphire Therapeutic Spa

    Sapphire Therapeutic Spa

    4.4(15 reviews)
    0.5 mi
    $$

    So I went in for a facial with Sandra. The girl in the lobby first showed me to the "relaxation…read morearea." It was nice but a little boring. The good thing is they have tea, coffee, and water. Also really clean bathroom. I got bored so I went back out to the lobby. The facial itself was very good. The room was a little small but Sandra was very professional, her hands are gentle and she knows how to give a facial. She really reads the forms that you fill out at the beginning, and she made sure she didn't use a product I am allergic to. She also gives you a massage on your neck, arms, and side of your face towards the end. You get a mask towards the end as well. The products smell really good and, again, her hands are gentle. It was a very good experience and I would go back. She uses steam which I wasn't used to, but it was interesting. My skin looks very smooth and clean. I would go back. Definitely would recommend Sandra!

    Three adult women went for a spa day. To sum it up, the experience overall was super…read moredisappointing. Before going, I asked a lot of questions about the facility as we were looking for a totally relaxing experience. I booked massages and facials I was told there was both a steam room and sauna to relax in while waiting for each other to complete the services. From the minute we walked in the door we felt bad vibes. The young girl manning the front desk set the tone--no friendly greeting, slow, and uninformative when giving us a "tour" of the facility. My immediate reaction when viewing the premises was that it was old and not clean. In the "shower /steam room" (for one person), long dark hair was all over the tile and there was rust by the pipes. When I brought this to the attention of the girl, she literally said nothing. I then asked about using the sauna and she told me it was closed. Now, I called three days before our appointments asking specifically about the amenities and was not told it was broken. Walking by the "sauna room", you could see it was now used for storage. This left no options other than to sit in the relaxation room. The lounges were comfortable, but there was no reading material and the refreshments were minimal. We could hear talking and cackling from other areas of the spa from the "relaxation room" and had to close the door to minimize the noise. At one point, a dog was barking in building. The only good thing about the visit was my massage with Desiree was very good. My friends were not as impressed with their services. The final blow was during checkout. The same young girl didn't understand billing and said she could not produce a bill for the services until I paid in full. WHAT? I was literally doing the math trying to figure out what was being charged when she also informed me of a "3% convenience charge" . Again, WHAT? That was never disclosed to us nor was it mentioned on the website. The girl first told me it was the markup for the new prices in 2024. Then she told me it was a fee that went to the owner. Garbage! OK, enough of this spa. Moving on to find another one.

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    Facial Innovations - estheticians - Updated May 2026

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