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    Facets Gems

    4.9 (99 reviews)
    ModerateJewelry, Watches
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    Updated 2 months ago

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    Engagement ring shopping
    Zoe K.

    **OPEN AS OF 12/26/20 INSIDE THE MALL** Excellent customer service. Thank you Chris, you're a blessing! We had a very humble budget to work with and they were nothing but kind, understanding, and helpful. We ended up with a gorgeous ring we were very happy with as well as a great experience. Please come here and give these guys a chance. They have gorgeous jewelry and a beautiful shop too! Congratulations on your .... Engagement Birthday Anniversary Graduation !!!!!

    My gorgeous engagement ring!
    Lucy P.

    In 2018 my boyfriend then (fiancé now) proposed to me on my birthday & I was the happiest girl ever because Facets Gems made that day even more memorable. Once I saw that rock when he opened the box I was like WOW this was the exact ring I wanted. The clarity, the band, the box.. GORGEOUS. My fiancé was saying how professional and friendly they were as well. So recently we decided to go back there to purchase my wedding band from them too since we loved the quality and customer service they offered previously. We left happy for the second time & my fiancé also got me a beautiful watch as a early bday gift!:) I could say I'm a happy girl! Thanks for everything Joe jr., you're the best! -Hovo & Lucy

    Heather H.

    Thank you to Joey and family for taking such great care of us. My husband upgraded the center stone in my wedding ring and it turned out absolutely perfect. We couldn't be happier and will be back to see you all soon. Thank you again!

    Photos just don't do this ring justice... the emerald shines like no other!
    Kellie M.

    Can't thank Joe enough for my beautiful engagement ring. He helped my fiancé design the most incredible ring I could ever imagine I can't stop looking at it! I was so thrilled with my ring I wanted to make sure we got a matching wedding band from Joe too!!! I even spent some time looking at other jewelry for the wedding and I couldn't stop trying everything on it was all so beautiful!!! Everything they have at Facets Gems is one of a kind and absolutely stunning you will never be disappointed. Everyone that works there makes you feel like family, so do be surprised if you stay long after your purchase enjoying their company and chatting away. I felt so comfortable there and knew I was getting taken care of and was not overcharged. Facets Gems is absolute perfection and their diamonds and quality of service is unmatched. Thank you Joe for everything! I'm so in love with my rings and will be coming back to you for everything!

    What an amazing experience. I live in NY. I saw this gorgeous ring on Instagram. I began following Facet Gems in California.Then I started communicating with Joey the owner. I just had a good feeling. Well I ended up purchasing a gorgeous oval diamond ring and matching eternity band. I am blown away with how accommodating, professional, knowledgeable and most of all how trustworthy. Everything was seamless and done so quickly. I feel 100% satisfied. You can trust Joey and know you will have a gorgeous, quality diamond/s. Don't feel intimidated if you live across the country. He will ship overnight. It will be at your door the next morning. I'm just blown away!

    14k 7mm 30inch gold chain! Thanks facet gems!
    Dustin C.

    Joe is an incredible person. He showed me various chain options, and I opted for a 14k 30 inch 7mm Cuban link gold chain. They're inside of 625 S Hill St (the jewelry mall) -- as you enter go straight, they're near the end to the right. Joe and his team know their stuff, and take care of you. If you're looking for competitive pricing, and high-quality jewelry look no further.

    5 stars falls short when it comes to Facets, Joey and his family!!! If there was a thousand star rating, that's what I would give them. My experience with Facets was phenomenal!!!!! The personality of Joe is fabulous, he doesn't push or pressure you to buy anything, he's very cool. He makes good suggestions but never pressures. Onto my ring, the diamond is beyond words in its perfection. Such high quality!!!!!! The setting is gorgeous. Classic and timeless. I also really appreciated how they accommodated my small window of time because I was moving out of the country the following week. My fiancé had no problem spending money at Facets because they are amazing, the quality is beyond words and the experience was perfection! My engagement ring is going to be the first of many pieces. After my wedding bands, it'll be earrings a push present and so on. I can't stress enough how there just isn't any other jeweler! Period, if it's not Facets it's not worth it.

    Thank you so much joe . I love my new beautiful engagement ring . Joe is so so supper nice and sweet . . He could design any ring u like he use the best high quality Diamond . If u looking for the most amazing jewelry with spectacular prices FACETS GEMS Design is ur place . Best price. Best quality and best customer service . You will be super happy . Again thank u so much Joe . I am very Happy with my beautiful ring .

    Jamie L.

    I met Joe through a girlfriend of mine who had one of the most beautiful engagement rings I had ever seen. She suggested I speak with Joe about my vision that I had for my dream ring. I can not say enough amazing things about Joe and his whole family! Not only are his diamonds the most sparkly beautiful diamonds I have ever seen, but the service is above and beyond. Joe was very patient with me and my idea, no matter what the request was. My wedding band wasn't the easiest to make, but I can't believe how quickly he was able to find the diamonds and get my ring made. It came out perfect! My picture doesn't even do the ring justice. Make sure to get some of his mom's homemade cookies :)

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    1 year ago

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    2 years ago

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    Joe W.

    It was a pleasure meeting you Mr Garo. Thank you for the nice words.

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    1 year ago

    Excellent jeweler. We have been going to them off and on for 30 years--good work and reliable.

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    1 year ago

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    5 years ago

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    Joe W.

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    3 years ago

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    Joe W.

    Appreciate you adam. Thank you sir.

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    3 years ago

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    Joe W.

    Greatly appreciate your kind message.

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    Joe W.

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    6 years ago

    Love my jeweler Joe! Incredibly knowledgeable, family business, and mouthwatering jewelry. HIGHLY recommend.

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    Page 1 of 3

    Ask the Community - Facets Gems

    Review Highlights - Facets Gems

    I met Joe through a girlfriend of mine who had one of the most beautiful engagement rings I had ever seen.

    Mentioned in 51 reviews

    Read more highlights

    Capri Jewelry - Capri Jewelry Inc.

    Capri Jewelry

    4.8(680 reviews)
    0.0 miDowntown
    $$

    We've been coming to Capri Jeweler for over 12 years, and they have truly become our go-to for…read moreeverything jewelry. The customer service is exceptional, always welcoming, attentive, and genuinely invested in making sure you leave happy. What really sets them apart is their ability to create the most beautiful custom pieces. Every item we've had made has exceeded our expectations and holds so much meaning for our family. If you're looking for quality, trust, and a jeweler who truly cares, Capri Jeweler is the place to go. We wouldn't go anywhere else!

    I highly recommend Capri Jewelry for anyone looking for a custom engagement ring!…read more My fiancé an I stopped by into the shop to look for design inspirations and was helped by Nathan who was not only extremely helpful with putting into words what we're looking for, but most importantly, didn't try to close a sale at all. When it was time for me to purchase a ring, I reached out to him via text and was able to complete the process entirely through text within a few day. Nathan continued to update me while waiting for the ring to be completed and was very quick to apply any edits and alterations to the ring design. The ring came out beautifully and my fiance thought it was perfect. Capri runs a very honest business and I enjoyed the experience so much I didn't even need to shop around or compare prices. I truly appreciate how easy everything was when needing to make such a big decision.

    Photos
    Capri Jewelry - Dream Stack

    Dream Stack

    Capri Jewelry - Please Verify Our Location By Reading The Sign Above. Capri Jewelry Is It's Own Vendor/Booth, Located In A Larger Plaza.

    Please Verify Our Location By Reading The Sign Above. Capri Jewelry Is It's Own Vendor/Booth, Located In A Larger Plaza.

    Capri Jewelry - We Are Located In A Plaza, Our Booth Is #A1. Everyone Is Individual. Please Ask For Capri Jewelry When Entering, To Confirm.

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    We Are Located In A Plaza, Our Booth Is #A1. Everyone Is Individual. Please Ask For Capri Jewelry When Entering, To Confirm.

    Eli's Jewelry - Precise round cut diamonds in hearts and arrows lab grown diamonds with GIA grading report. From 1.25cts and up. 
 Simple perfect cut !

    Eli's Jewelry

    4.9(448 reviews)
    0.0 miDowntown
    $$

    Eli is awesome! I…read morestumbled upon him while I was in the building meeting with a different company who showed me some of the worst diamonds I've ever seen and tried to convince me that they were pretty. Eli knew exactly what I meant when I asked for a beautifully symmetric diamonds and not crushed ice. We vibed right away. He has great taste and knows what a beautiful diamond looks like from an ugly one. Because let me tell you, there are a lot of ugly diamonds out there and there are many brokers who will try to convince you that they're pretty! I also really appreciated that he didn't ask what my budget was like so many other places. He focused on finding me not one, but two perfectly matched pairs of diamonds for studs. All of the other places wouldn't show me more than one pair. And you know what? I took both pairs because they were both so perfect I couldn't let them go! Other places told me it was impossible to find 2 old mine cushion cut matching diamonds but Eli did it. And he did it in like 2 days! He called me and kept me updated. When he showed me the diamonds he was super patient as I studied each one. There was never, at any point any sales pressure. He let me think over which pair I wanted without threatening that they'd be gone the next day (unlike Capri). I highly recommend him and wish I had found him before I got engaged!

    This is one of the easiest reviews I have ever written. I bought my ring from Eli in April,…read moreproposed in June, and six months later to the day, I am ecstatic to report that my Fiancé has not stopped being mesmerized by her ring for a moment. I shopped around extensively, from South OC to Redlands, and even scoured the Jewelry district in LA. From start to finish, no one was as inviting, educational, and patient with me as a buyer. Eli showed me multiple options for center stones, partnered with me to create a custom design that we both loved, and gave me an extremely fair price on a premium product. We maintained excellent communication throughout the process, and he worked double time to deliver his product not just on time, but ahead of schedule. He is an authentic man with an honest practice in an industry that is rife with people trying to rush you to make a decision. If you trust him with your service, I know he will come through. Thank you for being such a significant part of my engagement story. I know my fiancé is excited to meet you. -Doc

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    Eli's Jewelry
    Eli's Jewelry
    Eli's Jewelry

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    Los Angeles Diamond Factory - 3 stone emerald cut engagement ring. Total carat weight 3.91cts

    Los Angeles Diamond Factory

    4.9(235 reviews)
    0.0 miDowntown
    $$

    We had such a great experience at LA Diamond Factory in the Jewelry District! We worked with…read moreMeryvn, and from the very beginning he was incredibly honest, upfront, and transparent about pricing and gold weight. We had been shopping around and comparing several jewelers, and he was by far the most straightforward and informative. Meryvn is also extremely charismatic and easy to work with -- he made what can feel like an overwhelming process actually enjoyable. He took the time to explain everything about the gold quality, weight, and pricing so we felt confident in what we were buying. No pressure, no gimmicks -- just real information and fair numbers. We ended up finding our dream solid 14k gold wedding bands, and he gave us a great deal compared to other quotes we received in the area. The quality and craftsmanship are beautiful, and we walked away feeling really good about our purchase. If you're looking for solid gold bands and want someone who is transparent, knowledgeable, and fair, definitely ask for Meryvn. Highly recommend!

    Working with Mervyn was an amazing experience. I had another consultation at a different location a…read moreweek before, and two totally different experiences. From the very beginning, he was incredibly patient, knowledgeable, and thoughtful throughout the entire process. Im someone who values opinions of those who have an expertise in an area, and he has no problem giving us his thoughts and opinion. As we were figuring out what my girlfriend's ideal ring would be, Mervyn offered honest insight, great guidance, and never made the process feel rushed or overwhelming.(not to mention a great price) He truly took the time to understand what I was looking for and helped bring that vision to life, making what could have been a stressful decision feel exciting and enjoyable instead. I couldn't be happier with how everything turned out, and I'm so grateful for his professionalism, care, and attention to detail. I highly recommend Mervyn to anyone looking for a jeweler they can genuinely trust.

    Photos
    Los Angeles Diamond Factory
    Los Angeles Diamond Factory - 2ct round diamond in a 4 prong pave diamond mounting.

    2ct round diamond in a 4 prong pave diamond mounting.

    Los Angeles Diamond Factory - 3ct round brilliant with a rose gold wedding band

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    3ct round brilliant with a rose gold wedding band

    Burbank Jewelry Outlet - 122 E. Alameda Ave. Burbank CA 91502 (Outside View)

    Burbank Jewelry Outlet

    4.8(249 reviews)
    9.1 mi
    $$

    Professional & knowledgeable jewelry pros. Reasonably priced beautiful jewelry. We are very happy…read morewith our ring design. And...Jewelry cleaning of items purchased at no charge. Our jewelry center from now on.

    I would like to preface this review by sharing that I have never left a 1-star review before …read more.. for anyone. As a small business owner myself, I know that negative reviews are a hard pill to swallow, and so I do not take it lightly that my experience with this company was so incredibly negative that I felt the need to share about it in this format. Putting aside the fact that the staff showed me my engagement ring before it was even finished and my fiancé could collect it and give it to me (I was there picking up something else and they came out and just showed it to me), I wanted to share what happened today. Burbank Jewelry Outlet designed the engagement ring mentioned above as well as a matching wedding ring in white gold with small emerald-shaped diamonds and small, round lab-grown emeralds. I got married last January (so about 16 months ago) and earlier this year, I noticed that one of the emeralds had fallen out and a bunch of the others were cracked. They told me this was normal: emeralds are softer than diamonds, which I knew. Fine. I hadn't expected my ring to need repair in its first year but I prepare to be even more careful. They replaced it and repaired it and I was not charged (whether they assumed the charge or the ring designer did, I don't know). I was very grateful for that. Fast forward a few weeks - about three weeks ago by now - and I notice that one emerald is again, missing. I was traveling until a few days ago so when I came home I was going to get it repaired. Today I looked down and yet another emerald was missing. That's three emeralds gone in about five months. I called Burbank Jewelry Outlet. The first person was friendly enough but didn't have the answers for me and transferred me to a man who was BEYOND abusive! I asked if the first person had communicated my issue and tried to explain what had happened but he would not let me finish a sentence. When I asked if I couple please finish my sentence explaining my issue, he told me I had to speak to him "in a nice way." I responded by saying that I was trying to explain but he kept interrupting me. Before I could go any further he had told me he would call the authorities on me (for what, exactly? Asking that a jewelry company build a ring that didn't lose its stones all the time), told me to F off, told me never to call again, and that he would not talk to me, or work with me. I will freely admit when I am out of line. I was not. I was firm but polite and tried only to explain the issue at hand. After he threw the F word at me and told me never to call again, I hung up. I refuse to be spoken to that way, to be told by a man to quieten down, to stop talking so he can talk over me, to be told to F off. Screw that! This ring was badly made. Period. A woman spoke to you confidently and you wanted to shut her down. No way, man. Stay away. What an awful experience! And guys, if you feel the need to try to "put me in my place" and write me a nasty response, go ahead. I really don't care.

    Photos
    Burbank Jewelry Outlet - Thank you Burbank for voting Burbank Jewelry Outlet as the best jewelry store in Burbank for 2016

    Thank you Burbank for voting Burbank Jewelry Outlet as the best jewelry store in Burbank for 2016

    Burbank Jewelry Outlet - Burbank Jewelry Outlet Store (Interior View)

    Burbank Jewelry Outlet Store (Interior View)

    Burbank Jewelry Outlet - Bridal Ring Case... Shop and Select from already pre made designs, or Speak to the owner for a Custom One of kind Ring for you!

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    Bridal Ring Case... Shop and Select from already pre made designs, or Speak to the owner for a Custom One of kind Ring for you!

    Facets Gems - jewelry - Updated May 2026

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