**OPEN AS OF 12/26/20 INSIDE THE MALL** Excellent customer service. Thank you Chris, you're a blessing! We had a very humble budget to work with and they were nothing but kind, understanding, and helpful. We ended up with a gorgeous ring we were very happy with as well as a great experience. Please come here and give these guys a chance. They have gorgeous jewelry and a beautiful shop too! Congratulations on your .... Engagement Birthday Anniversary Graduation !!!!! read more

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I'm a first time customer that was highly recommended by my niece, The Wedding Fashion Expert as she's known in social media. A family owned & operated store that's founded on integrity & loaded with decades of experience! Although Joe Jr is definitely the next-gen owner, Joe Sr is the true craftsman! But, the Boss is Marina!! I'm going back with more jewelry service & of course new jewelry! read more

Facets Gems - Jewelry Near Me - Los Angeles, California

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Best customer service amazing people. They showed me a few rings with the details I explained and found the perfect ring, right size, with the most perfect diamond. And the price was spot on what I was looking to spend. Thanks gentlemen see you on the next purchases read more

Excellent jeweler. We have been going to them off and on for 30 years--good work and reliable.

They talked me out of spending more money! Went to buy wife diamond earrings and found a pair I liked. Joe Jr looked at them and my wife and told me they were to large for her face. Sold me a smaller size. Who is that honest any more?!!! read more

I have been working with Joe @ Facets Gems for over 7 years now. Most recently I purchased a ring from him. As always, service is very personalized, delivered as promised and they always treat their customers like a VIP. Prices are extremely reasonable compared to big retail stores. I live in Fontana, which is over 50 miles away but it's always worth a drive to come here whenever I have a need for jewelry. Highly recommended. read more

In 2018 my boyfriend then (fiancé now) proposed to me on my birthday & I was the happiest girl ever because Facets Gems made that day even more memorable. Once I saw that rock when he opened the box I was like WOW this was the exact ring I wanted. The clarity, the band, the box.. GORGEOUS. My fiancé was saying how professional and friendly they were as well. So recently we decided to go back there to purchase my wedding band from them too since we loved the quality and customer service they offered previously. We left happy for the second time & my fiancé also got me a beautiful watch as a early bday gift!:) I could say I'm a happy girl! Thanks for everything Joe jr., you're the best! -Hovo & Lucy read more

Facets Gems - My gorgeous engagement ring! - Jewelry Near Me - Los Angeles, California

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The BEST jeweler! After getting my amazing engagement ring from Facets, we have only used them for every jewelry purchase. Tennis bracelets/ necklaces, earrings, rings... anything you wish for they can make your dreams come true, just like they have for me! read more

My engagement ring is the most beautiful and my husband got it from here. It's literally so stunning. I also have other jewelry from this place and the workers are a sweet family that go above and beyond for their clients. read more

Thank you to Joey and family for taking such great care of us. My husband upgraded the center stone in my wedding ring and it turned out absolutely perfect. We couldn't be happier and will be back to see you all soon. Thank you again! read more

Facets Gems - Jewelry Near Me - Los Angeles, California

Absolutely best jeweler in LA! Highly recommend to all my family and friends! Especially for engagement rings. Fully customized all of my favourite pieces! Thank you Joe and family! read more

I trust Joe completely. They are very experienced and fair. Extremely happy with all that I have purchased from them. Feel very confident that the jewelry we have purchased is genuine. Love everything they make. Thank you Joe. Facet jewelers have been and will remain our jeweler in the future. read more

Can't thank Joe enough for my beautiful engagement ring. He helped my fiancé design the most incredible ring I could ever imagine I can't stop looking at it! I was so thrilled with my ring I wanted to make sure we got a matching wedding band from Joe too!!! I even spent some time looking at other jewelry for the wedding and I couldn't stop trying everything on it was all so beautiful!!! Everything they have at Facets Gems is one of a kind and absolutely stunning you will never be disappointed. Everyone that works there makes you feel like family, so do be surprised if you stay long after your purchase enjoying their company and chatting away. I felt so comfortable there and knew I was getting taken care of and was not overcharged. Facets Gems is absolute perfection and their diamonds and quality of service is unmatched. Thank you Joe for everything! I'm so in love with my rings and will be coming back to you for everything! read more

Facets Gems - Photos just don't do this ring justice... the emerald shines like no other! - Jewelry Near Me - Los Angeles, California

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Searching for a tiny replacement diamond for my antique ring was a pain. Nobody wanted to even look in their inventory to help me. As soon as I walked in and told Joe I was looking for a tiny diamond he started joking and making me laugh right away. He quickly took out some diamonds and sized the correct size for my ring. I was so grateful for the wonderful personal service even though I wasn't spending a ton of money. I can tell you this, if I ever hear of anyone who ever wants to buy diamonds or have something made and wants to spend a ton of money I will be recommending Facets Gems! read more

What an amazing experience. I live in NY. I saw this gorgeous ring on Instagram. I began following Facet Gems in California.Then I started communicating with Joey the owner. I just had a good feeling. Well I ended up purchasing a gorgeous oval diamond ring and matching eternity band. I am blown away with how accommodating, professional, knowledgeable and most of all how trustworthy. Everything was seamless and done so quickly. I feel 100% satisfied. You can trust Joey and know you will have a gorgeous, quality diamond/s. Don't feel intimidated if you live across the country. He will ship overnight. It will be at your door the next morning. I'm just blown away! read more

Facets Gems - Jewelry Near Me - Los Angeles, California

Joe is an incredible person. He showed me various chain options, and I opted for a 14k 30 inch 7mm Cuban link gold chain. They're inside of 625 S Hill St (the jewelry mall) -- as you enter go straight, they're near the end to the right. Joe and his team know their stuff, and take care of you. If you're looking for competitive pricing, and high-quality jewelry look no further. read more

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5 stars falls short when it comes to Facets, Joey and his family!!! If there was a thousand star rating, that's what I would give them. My experience with Facets was phenomenal!!!!! The personality of Joe is fabulous, he doesn't push or pressure you to buy anything, he's very cool. He makes good suggestions but never pressures. Onto my ring, the diamond is beyond words in its perfection. Such high quality!!!!!! The setting is gorgeous. Classic and timeless. I also really appreciated how they accommodated my small window of time because I was moving out of the country the following week. My fiancé had no problem spending money at Facets because they are amazing, the quality is beyond words and the experience was perfection! My engagement ring is going to be the first of many pieces. After my wedding bands, it'll be earrings a push present and so on. I can't stress enough how there just isn't any other jeweler! Period, if it's not Facets it's not worth it. read more

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Thank you so much joe . I love my new beautiful engagement ring . Joe is so so supper nice and sweet . . He could design any ring u like he use the best high quality Diamond . If u looking for the most amazing jewelry with spectacular prices FACETS GEMS Design is ur place . Best price. Best quality and best customer service . You will be super happy . Again thank u so much Joe . I am very Happy with my beautiful ring . read more

Facets Gems - Jewelry Near Me - Los Angeles, California

Great place to pick up an engagement ring! Everyone there is really friendly and helpful to find what you are looking for. They provided a fast and detailed engagement ring and have plenty of rings to choose from. read more

Went to Joe for an engagement ring on a recommendation from a friend who did the same. Ever since the first phone call, Joe treated me like family, working with me with full transparency and respect every step of the way. We went in to check out some ring settings and he worked with us to try on as much as we want, not stopping until we found the perfect match. Once they finished our custom setting, we came back and we were able to watch our diamond get set and polished right in front of our eyes. These guys take the time to go above and beyond expectations and make you feel comfortable and taken care of in a professional setting. Such a smooth, and painless experience that makes getting engaged a breeze! Bottom line, if you're going to get engaged, get your ring from Joe and Facet Gems. She won't be disappointed! read more

WORST CUSTOMER SERVICE EVER!!! If I were a customer looking for a jeweler, I would never go to a store that has so much drama. Just sayin' Joe & Chris have both displayed terrible customer services skills. Joe has written me at least 8 times in less than 12 hours and bribed me to take down my previous negative review by offering me free services at his store. I should really just copy and paste all his messages.. His behavior is questionable, but I'm not here to embarrass anyone, so I'll move on.. I had to block his account, both personal and the store's account, and once I did that he got onto his friends accounts (multiple) to also harass and name call using explicit language and threatened a lawsuit. Dramatic much? My advice: please consult your legal team. You will see who's harassing who. But I digress: Let me get back to my original review: The last time my husband and I were here, we were dismissed and ignored and the person working couldn't care less that we needed to be helped. We came to this store many times before, spent a lot of money and even referred many people.. I have receipts to prove that I've been here. I wonder if the other Yelpers that have posted 5 star reviews in a very close proximity of one another, as well as the numerous "Hidden" posts can prove that they purchased anything here before.... Yelp has a good system to hide posts when there are too many reviews from people in a short time frame that have new accounts, or not enough reviews. This is a good filtration system for FRAUDULENT reviews. Something to think about people.... Why bother dealing with someone that has displayed so much bitterness, resentment and just plain negative energy when I could take my hard earned $ to the MANY THOUSANDS OF OTHER booths on this block? Perhaps to someone that will acknowledge me would be nice~ This is one of a couple negative reviews, the other reviewer that also gave a bad review for poor customer service didn't get personally attacked.. Wow, I feel so lucky! Either way, you'll be fine, just take it with a grain of salt and learn from your mistakes. You can catch more flies with honey than with vinegar~ Namaste read more

I met Joe through a girlfriend of mine who had one of the most beautiful engagement rings I had ever seen. She suggested I speak with Joe about my vision that I had for my dream ring. I can not say enough amazing things about Joe and his whole family! Not only are his diamonds the most sparkly beautiful diamonds I have ever seen, but the service is above and beyond. Joe was very patient with me and my idea, no matter what the request was. My wedding band wasn't the easiest to make, but I can't believe how quickly he was able to find the diamonds and get my ring made. It came out perfect! My picture doesn't even do the ring justice. Make sure to get some of his mom's homemade cookies :) read more

Facets Gems - Jewelry Near Me - Los Angeles, California

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Joe Joe is the master when it comes to jewelry. With many years of experience and expertise in the industry, I always look to Facets to accommodate my jewelry needs. Joe is great at tailoring the perfect piece for each particular person and their preference. Thanks for all the assistance as always! read more

What's up everyone! purchasing jewelry is not a walk in the park it's one of the hardest things to do especially if you are a FIRST TIME buyer! I purchased my first jewelry piece from JOE last week and it was a beautiful gold cross that I've wanted for years, actually a birthday gift from my girlfriend so I love her for that (: Basically we went shopping a week prior to the purchase in the down town jewelry district, and let me know tell you....it was insane chaos!! so many stores, so many different varieties, but at the end of the day If you don't know anything about diamonds or Jewelry than it's very hard to make a decision because you don't feel comfortable... and that's what it came down to when I made my decision to purchase my cross from joe and he is FOREVER my Jewler!!. He made me feel comfortable, as soon as he walked in he had this positive energy that I loved, Happy, energetic, talkative, and had this confidence that I could tell this was his passion. He Introduced me to his whole family and they were all very nice and respectful which just kept making this decision so much easier, but now let's talk about the diamonds!!! Woahhhh! You really do need to walk In there with some glasses cause the clarity of diamonds they have is phenomenal! He should me couple of different items and within couple minutes I made a decision. Beautiful gold chain with a handmade diamond cross pedant, best quality I've ever seen and honestly one of the nicest crosses I've ever seen After the purchase he followed up with me the same day and even couple days after to ask me how is my chain and I loved that, he Didnt just want to sell me a chain and get rid of me, he wanted to keep a relationship! I AM REFERRING ANYONE to Him and maybe be calling him for a ring soon ;) Thank you for adding the cherry on top to my birthday with this amazing chain! read more

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Best jeweler ever! Joe is phenomenal! We made an phone appointment and told him exactly what we wanted to see and he was able to get a wide variety of diamond for us to pick from. My Fiance wanted a custom setting and Joe made it exactly to how she wants it. I was able to get my custom engagement ring in 2 weeks at a price I would of never dreamed of. Its safe to say that Joe will be my jeweler for life. If you're in the need of engagement rings or any jewelry, please check Facets Gems out, it'll be worth your time. read more

This is a way overdue review for my experience in buying my wife's and my wedding bands. My wife immediately found an eternity band that she fell in love with, I on the other hand was like most guys, okay with any ring...that was until I saw a unique piece of jewelry unlike any other before. I asked Joe to show me the ring that caught my eye as I was browsing the store. The ring was unique since the exterior was platinum and the interior was yellow gold. I thought it looked like a unique piece of jewelry and gave it back to Joe. Soon after my wife said she'd get that as my band but declined since it was pretty pricey. Unbeknownst to me, my wife worked with Joe to get it for me as a nice surprise. While my wife was pregnant with our first child, Joe was kind enough to resize her ring free of charge. Joe has become our family jewelr and we recommend his services to anyone looking for a good deal and good service. read more

Facets employees do not believe in GiA or gemologist certifications on diamonds the Believe at facets is that diamonds are a matter of your opinion. They also do not believe in returning your merchandise even if you were missed lead because it's all a matter of opinion and I am quoting the owner. Beware and have your jewelry checked by a certified gemologist before purchasing good luck and protect yourself and your money. read more

Joe jr & sr absolutely created the perfect ring for my future wife!! She was blown away when she saw the quality of work that they did for me. "The ring will be perfect don't worry about it and focus on her" They were RIGHT .... she said yes !! Thank you guys a million times !!! read more

I purchased my center stone and engagement band from Facet Gems last year after over 6 months of research and searching. I previously visited Robbins Brothers, Swiss Jewelers, and many other LA jewelry district shops before stumbling into Facet Gems. Joe W. was a pleasure to do business with and I can't recommend him enough. He is knowledgeable, fair, and will go out of his way so that you can purchase the best ring you can. Do yourself a favor and pay them a visit. read more

Came to Facets with my fiancée to have his grandmother's ring resized and polished. Joe and Joe Jr. were awesome, and had it done in an hour. It's beautiful--looks like a whole new ring. We were really impressed with the quality for the price, and how friendly and helpful everyone at shop was. Definitely will return for future jewelry needs. read more

Facets Gems - Jewelry Near Me - Los Angeles, California

Highly recommend working with Joey and his family at Facets Gems! They delivered on wedding rings for me and my fiancé with ease, professionalism, and a personal, enjoyable experience. Our rings were custom styled and fit and reasonably priced! Great customer service and products! read more

I love my ring from Facet Gems! Joe helped me step by step! I recommend them to everyone! I will definitely be back to buy more jewelry! Trusted, honest and most importantly excellent quality diamonds. read more

Facets Gems - Thank you Joe! - Jewelry Near Me - Los Angeles, California

Joe the magnificent! I was looking for an engagement ring and my friend said, "I know a guy..." called Joe, told him an idea of what is looking for, then meet him at his LA store. When I arrived, he had a lineup of stones... then more stones, and more! Until I found exactly what I was looking for. I had a concept of what I wanted the setting to look like. Joe was able to take what was in my head and turn it into reality! The piece turned out perfect... she absolutely loves it! Great work Joe! And for far less than what everyone else was charging... read more

Excellent customer service! Joe and Chris are exceptional at what they do, my husband purchased my engagement ring and our wedding bands here..custom made. I love them! Keep up the beautiful work! : ) read more

I have purchased multiple items from Joe, which speaks to my strong liking of the service, quality of jewelry, and value of precious metals/stones. I first met Joe when stumbling into Facets in Downtown when looking for a pair of diamond earring studs for my then girlfriend. I shopped at another three stores thereafter, and NO ONE beat the price or quality of what Joe was offering. When it came time for "the big purchase," Joe met with ey half a dozen times to pick out the perfect stone and setting for an engagement ring. He shipped in over 10 stones within the specifications I was searching, and I literally ended up buying the perfect stone for me. Anytime I go by and see Joe, he also cleans the rings and offers impeccable service. Recently, I purchased my own custom wedding band, but was unfortunately out of town when the ring was ready. Joe shipped the ring immediately. I will be a life-long customer with Joe and highly recommend his service if you're buying diamond jewelry. You won't be the service, and I'll be shocked if you can find a better deal anywhere else. read more

Facets Gems has great Customer Service, great prices, and great quality selections in Diamonds. Will be going back soon for some earrings for my daughter. read more

Facets Gems - Jewelry Near Me - Los Angeles, California

PLEASE BE WARNED! Do your research. Don't leave reviews based solely on your purchase experience with Facets Gems. Anyone can be catering when selling you something. It's when things go wrong you see what a business is about and this business is not trustworthy. August 2015. We found a loose diamond to create a custom engagement ring and put a $4000 deposit. We were told that our deposit was 100% REFUNDABLE. Joe's father even wrote that on our deposit receipt. September 2015 my husband and I decided not to move forward with the diamond and contacted Joe for a refund. Joe then said he WOULD NOT REFUND us. He said he would be willing to apply it towards a different purchase. That should have been our FIRST CLUE. We did end up paying another $4000 and bought a pair of diamond earrings. March 2016. My husband purchased a Rolex watch through him and spent nearly $30,000 cash. FACETS GEMS IS NOT AN AUTHORIZED ROLEX DEALER but has friends who are and could get us a better price. Joe told him watch is genuine, brand new, with manufacturer warranty. April 2016. went back and finally purchased an engagement ring. We first chose a loose diamond and then selected a setting to go with it. I was torn between two different settings they had in their case . Joe, his mother, and his father all told me to just pick any one of them and that if, once my diamond was set in the ring, I did not like it (since you don't really know what it will look like until after the diamond is mounted into the ring) I could switch and get the other setting without any cost to me. So I went ahead and picked one of the settings. On the day it was finished, Joe text me a picture of the finished ring. I did not like it at all. Joe could tell I didn't like it and kept insisting that "it looks much better in person". When I picked up the ring, it only looked a little better in person but I still wasn't sold. Joe and his mom insisted that I try it for a while and if I still don't like it I could return it for the other setting. Fast forward a couple months and I still didn't love my ring. In fact, I didn't like it at all. Joe and I went back and forth for several months regarding his issue because he kept trying to tippy toe around his previous promise. In the end, Joe again DID NOT HONOR HIS PROMISE to allow me to switch settings. Actually he did, but now says it would cost me another $900 for labor to switch it to the second setting I looked at initially. At that point I just said screw it, I won't be dealing with Joe or anyone from Facets Gems EVER AGAIN!! I still have the ring I'm unhappy with. And throughout the 18 months now that I've had the ring I've had to have the diamond reset into the ring because all the prongs were loose. I literally could hold the diamond with my thumb and index finger and generously wiggle the diamond around. That was a $200 repair but I refused to take it to Joe because I've already had such a bad experience with him. The jeweler that did my repair said the setting is not meant for my loose diamond. He said that when creating a custom piece of jewelry, as I was doing with Joe, I should be working with a jeweler not a diamond dealer. There is a difference. Like you wouldn't go to a car salesman when you want to build a custom car. You'd go to someone who builds cars. July 2017. THIS IS THE WORST OF IT. My husband's ROLEX literally BROKE and fell off his wrist while we were sitting at a restaurant!!Mind you, he only wears his watch on the weekends and it was only a year and a half old. The entire bracelet broke off of the case of the watch! I wish I had pictures of the watch before the repair but I didn't think to take a picture of it. We took it to Ben Bridge to have it repaired since it's the nearest authorized ROLEX dealer to us and guess what?? Turns out it's a "GREY MARKET" ROLEX and has NO WARRANTY whatsoever. In addition to that, they have never seen a Rolex break like that EVER. When my husband called Joe to tell him this, Joe insisted that the watch has warranty and even questioned "who is telling you that the watch is Grey Market?" Well a widely known authorized Rolex dealer told us. They looked up the serial number and traced it. He then told us he didn't realize it was a grey market watch so... sorry. We ended up paying another $800 in repairs to have Rolex fix it for a $30,000 watch that has NO VALID WARRANTY. Needless to say, we will never do business here again. read more

Let me make this simple, if you're looking to buy gold, diamonds, jewels or any other kind of jewelry, there is only one place and one place only to go and that's Facets Gem! Go see the man of the hour Joey and just let him work his magic. There isn't to many jewelers out there you can trust, but this guys is as honest as they come. It's hard to find that in LA. I bought my wife's wedding ring and many other gifts here and I'll always go back. read more

Joe was amazing and helped me get the perfect ring for my wife. His service was super friendly and easy going. Just let him know what you're looking for, your target budget, and he'll help you find something from his nice selection. I will definitely be coming back for more goodies :) read more

Love my jeweler Joe! Incredibly knowledgeable, family business, and mouthwatering jewelry. HIGHLY recommend.