I came in and had a Brazilian for the first time. I was nervous having never had one. I was immediately put at ease, and made comfortable in what could be an uncomfortable service. The staff was great, the location is great, and it was incredibly clean. I'll totally go back, and refer all my friends! Thanks for a great service! read more

UPDATE: April 2018: I received a message from the owner, Kristen, concerned about my experience. She offered to have me come back, which I did, last week. This time I had a vitaC facial with a different estetician. They threw in a microderm treatment. This experience was much better. I would likely come back for another facial. Thank you Kristen for reaching out. I have upgraded my original review from 2 to 5 stars. Original review: March 2018: I arrived 10 minutes before my appointment since it was my first time. I was greeted and brought back to the waiting area, which was very pleasant. I went back out 15 minutes past and was told Sarah was running behind. The front desk said they would take 15% off my visit, which was nice. 15 minutes later, I was brought in to get my 70 minute Image MAX facial which ended up only being 50 minutes. Very disappointed. I told the front desk that I expected 70 minutes and she said it was a 50 minute facial until she looked at their own menu which stated 70 minutes. "We'll give you an additional discount. She then proceeded to try and upsell me for the monthly membership. Seriously?! I took out my Yelp discount and she responded with "Oh, that's exactly what I was going to charge you." OK... read more

Been a member for a few years now, finally found Gina who does an AMAZING Job. Super fast and excellent outcome. Everything is perfect everytime! Also, she has a great personality! read more

I'm a regular here now I get chemical peels, micro derm & vitamin c facials I live over an hour away but continue to come back! my skin feels better and I leave feeling relaxed read more

Really sad experience-Booked my first facial with the spa, because my skin was breaking out. I told the receptionist on the phone I had sensitive skin, she said I'd need the ormedic facial instead which would be extra.... okay... then when I got to the appointment I told the esthetician I had very sensitive skin and she reassured me she'd take care of me. The overall facial and neck massage was great but then she put a product on my skin and said it would tingle. Felt like my face was on fire. So sad I asked her to take it off. And she did. All in all I left and my face did not look bright like it usually does after facials or looked puffy and greasy. My face throughout the week then began to peel. I had to put Vaseline on my face everyday all week and couldn't wear any makeup. My face was stripped and raw. I came for a facial to help my dry skin and ended up paying $100 to have even worse skin. Also my mom had an appointment as well, and her face was raw for the following week as well. And she does not have dry skin or sensitive skin. So two bad experiences. With two different skin types. My mother and I know what a good facial can do for your skin and how your face should respond after the week. Yes you may break out more by bringing out certain oils but you're face shouldn't peel off and have to cost another extra $100 for my dermatologist appointment to get a medicated strength moisturizers. read more

Allison never disappoints!! She always gives me luxury treatment and I leave with solutions to do at home. I wouldn't see anyone else! Their front desk staff is equally as professional and helpful. I highly suggest making an appointment with Allison. She's booked far out so you'll want to book her soon. Thanks to the team at Faces365, I get luxury treatment right down the street from my home and at a price I can afford. read more

I don't know how this place is getting anything more then one star. They first suckered me into signing up for there little plan. Then when I came in after a few times they gave me a chemical peel which burned my face in 3 different places and when I called them to ask what I should do try told me it was normal. I now have 3 scars. I called to cancel my membership and they tried to keep me and told me they would give me discounts. Worst place. Would not recommend this to anyone. read more

Best. Brazilian. Ever! No one looks forward to getting waxed, especially in such a sensitive area, but Haley makes it practically painless. Her technique is by far the best I've ever had! I would highly recommend Haley for all your waxing and facial needs! read more

In response to Kristen K.'s rebuttal to my review: I took her call only because it was placed from a blocked number. Had I known it was a company that I was unsatisfied with and had cancelled my membership, I would not have answered the call. When I'm done with a company, I'm done. I rarely place reviews, so when I do, there is a pretty compelling reason. Interesting how the reply to my review fails to mention that the owner admitted that the initial handling was not the correct way and she should have just refunded the associated fees. Just my opinion, but the only reason I was "offered" a free facial was simply a business move to save face and rebut my statements. Just another unprofessional move from an unprofessional establishment. Hopefully I will not be contacted again as I will be forced to explore other options so as to prevent it from happening again. read more

I've been a member here for almost 3 years. I go in exclusively for brazilians and sometimes underarm waxes. I've had some good experiences, but mostly POOPY. first of all, they didn't explain the membership to me at all when i signed up, they made it seem like something it definitely is not. very shady. they should have been honest with me so I didn't end up screwing myself out of redeeming my points for waxing services and racking up a huge bill. Not to mention that a month or two ago, they actually charged my card FOUR times in one month. that was a hassle. and the girls at the front desk are super freakin RUDE if you question them or their billing process at all or if they make any mistakes and you need them to correct them. quality of service seriously depends on the aesthetician you get. last time i went in a girl named Kasey missed patches of hair, it was super painful, and she also left pink sticky wax all over the lips. oh and they always try to sell you their stupid overpriced products that don't work, like the prince rain. don't buy it. just go to the drug store and buy those $8 salicylic acid oxy pads and use them as needed and that will clear up ingrowns way more effectively than their products. i know because i tried them and they didn't work. oh and make sure that they clean your area down there before they do the brazilian because most of them don't know to do that. my advice: GO TO EUROPEAN WAX CENTER they are bomb! but if you wanna go to faces my advice is try to get Gina or candice they are the best girls i've had that still work there. read more

My previous rating was due to an issue and misunderstanding with the receptionists about my account. The Owner Kristin contacted me today and made it right, she was very helpful and apologetic for the misunderstanding. I am so glad that it's been resolved because I have really loved the services and estheticians there, I would be sad to leave. If you have any issues that can't be resolved by the office staff I would recommend going straight to the owner. She will make it right! read more

I have been going for some years for my Brazilian waxes and I love the results. I am ready to add facial services. I highly recommend this place I do drive about 45 min to get here. The staff is very helpful and friendly. read more

I write this review mainly for their benefit, so hopefully they read these. I just called to make an appointment for my daughter to have her eyebrows waxed. The young girl who answered the phone zipped through her greeting so fast I could hardly understand her and then immediately put my on hold. She never picked up again. When I called back it was a machine. If you can't staff your business sufficiently enough to answer a call in a timely manner and in a professional and welcoming way, you won't last long. I hope you make some changes. In the meantime I'm giving European Wax Centers a call. While I was on hold for 15 minutes I read on this review list that was a good place to go. Thanks. read more

Do not sign up for their plan. They do not allow you to quit without coming in person to fill out some form. They have a gazillion little policies that force you to pay for services you don't want and can't get out of. The receptionists at the Fairway location are particularly unhelpful, blindly following polices and restating the "rules" to swindle you out of money. Do not sign up unless you like being treated like crap and a sucker. read more

It looks like a nice enough place. But when I entered I was completely ignored while a girl named Melanie finished her conversation with another employee. I only give this place 2 stars (instead of zero) because I had a wonderful facial by an employee named Janelle. She was attentive and helped me choose just the right moisturizer by Yonka. My skin has never felt so smooth and she got out all my blackheads :-) I was so happy when I left. However when I went to pay Melanie was less than pleasant. I'm not sure if she is the receptionist but she should work on her people skills. read more

Great prices but service is so so, waxing appointments are pushed though as fast as possible which is good if your in a hurry but in my case resulted in some skin removal along with the hair, ouch!!! read more

For the price it is hard to beat. The waxers do tend to focus on time more than being thorough, so usually there are strips left behind. That is my only real complaint. Also - don't book Sarah for anything but your face. read more

I love this place. I've got a membership here and go every month. Brazilians here are super fast, practically pain free and my girl is super duper friendly. I love getting facials and most of the girls will just do your face in silence. Although I really like being talked to while my lady parts are gettin' beautified because it makes the time FLY by (no joke, 15 minutes passes like 5) I don't like getting chatty during a facial. Couple reasons: a) obvious: I came here to relax and I pretty much want to be asleep. b) my jaw is being massaged and soap/goo has the potential of getting IN my mouth. c) If we're talking the time is gonna pass faster and I like my facials to feel like they're going on ALL DAY. Lately there's been a girl that does it and she's DAMN good on my face (even with the fact that she always gets soap up my nose) but doesn't stop talking through the whole thing. And while the conversation was actually quite nice and didn't feel forced or fake, when I left I didn't have that "ooh yeah, I just had an hour long facial and I'm so relaxed now" feeling, it was more like "cool, they washed my face and now I'm super shiny with lotion or whatever" Afterward I guess she felt like she really got through to me or something because she pretty much just told me that the next facial I get will be their expensive one and I'm thinking, y'all are lucky that I'm even getting a facial at all. I'm on the $50/month plan and I only get a facial when I have leftovers from getting my hoohaw waxed. So I took off one star because they're getting kinda greedy and I'm more than a little cheap. PS - I've never had a problem with the monthly plan. In fact, when I signed up for it they told me that the credits don't roll over but they do. They definitely do, and its wonderful. Besides, with the membership you get lower prices. Can you beat a good Brazil at $35?? I'm thinking not. I had one place that charged $55 & up. I asked them what the & up was for, they said that if its a lot they charge to trim it. First: EW, if you've got a jungle you've got a problem. Second: that's pretty steep but its also kinda typical. read more

I have been a member since January 2012. The staff were very accommodating. I've tried other aestheticians from the spa but I like Jenna the most. She's very thorough, and she makes me feel relaxed after my session. read more

The Owner reached out to me and seems genuinely interested in my experience. While I may not use their services any longer, I appreciate that there is someone at the business who handles things in a respectful, customer friendly manner. read more

Had my first facial at Faces 365 and had an excellent experience. Angela was professional and gave some great advice on how to improve my skin. read more

I have had a membership for over 3 years and have never been anything but pleased! I have found the best esthetician in April and cannot sing enough praises about her skills. The YonKa Éclat Cocoon facial is a treat that cannot be missed. The staff are very polite and professional and as a side note- I think I know who the overly talkative esthetician was and she no longer works there. Can't speak to the waxing however. read more

Kristen the owner is sweet with great customer service. I have not met her in person, will have a facial set up soon and will hopefully have an awesome experience to were I can change this to 5 stars. read more

I am so excited that my esthetician Haley that I started with all the way back when is back! I recently got my eyebrows and lip waxed again by Haley a few weeks ago, and I asked her what type of facial I should do. Of course she knew the exact one I should have, and I am about to do the Iluma facial that targets my dark spots as well as a microderm to take all the dead skin away! Thank you Haley, and it's so nice to have you back at Faces 365! read more

The website is not complete...half of the services listed have a price next to them, half do not. Half of the services have a description next to them. Half do not. However, this review is about the spa, not the website. I found mark to be very helpful and kind on the phone. He figured out what the best facial option for me would be (since the site is No help). I was told I was signing up for a 60 minute facial. I came in 10 minutes early to fill out paperwork. I went in at 5, changed, and after about 3-5min she came in and Began. I was out at 5:47. I found this to be upsetting. Clearly she was rushed because they close at 6- that's not my fault. Put another layer or so of cream on my face and make me at least feel that I am getting the experience I paid for, otherwise only charge me 75%. In addition, she did maybe 5 extractions. I understand that maybe I should have asked for more, but she even told me I had a very congested (meaning tons of black heads) nose. Then do something about it!!! I just feel that my 60 minute facial was cut short in multiple ways and therefore I got in my car feeling simply cheated. I still tipped 20% which I regretted because again, I feel cheated. That's the only way to describe it. 3 stars for mark being the man and for about 42 minutes of awesomeness. UPDATE: Kristen has amazing customer service. She contacted me within 24 minutes of my review. I can very happily immediately change from 3 to 4 stars. read more

Brianna is a skin guru!! She's so sweet and knows her product so well and full of knowledge! Book your next appointment with her you will not be disappointed! read more

I am a member and see Gina every 4 weeks and she is the best! Very professional and takes care of you! I highly recommend it.

This place is great! I started going since December 2015. Haley has done my facials since! She is amazing!!!! I've never had a facial done anywhere else before, but I know for a fact that girl does an amazing job at them! She really takes her time and is gentle. She cares about her clients and even though they may try selling you some of the skin care line they carry at the salon, I recommend you invest buying some of the things they suggest because they are good products. Haley recommended me the Clear Cell face wash for my acne prone skin, and it has been such a great product for my face! 60$ a month for a membership may seem a bit pricey, but getting treated to get a facial done each month really makes you feel pampered and relaxed. Plus, if you don't feel like going that month, your credits roll over to the next and you can save up your credits to do a big spa day with anything else the salon offers. I really hope I don't have a bad experience here, because so far I am loving this place and the friendly staff :) read more

Faces365 - The waiting room in the back. Cute and quite - Skin Care Near Me - Roseville, California

I had the year long membership for bikini waxes here. Although I'm not a fan of being locked in month to month I did find an esthetician that I love! Melissa is the best over there, she is quick but isn't rushed. I'm always happy with the end product when I book with her! read more

I love this place! Gina is my wax Queen, she is the BEST! Clean, so peaceful and relaxing. The front desk staff is friendly and polite, and Gina is so professional and thorough! I'm a member and its worth it for the waxing alone, let alone the great facial perks. I highly recommend. read more

I highly recommend 365 Faces in Roseville,CA. Everyone was friendly and the Aestheticians were very knowledgeable. My facial was relaxing and my skin looked amazing! I look forward to going back on a regular basis. read more

Had a wonderful facial here! The spa is so welcoming. Staff very friendly and professional! My skin was glowing when I left! I usually feel like I have to hide after a facial but not after the one I received here! I appreciated being told what steps I need to take to care for my skin as well. Also loved the samples I was given to try out. Highly recommend this spa! read more

I'm really happy there's a place like 365, in Roseville! Great aestheticians, great products, relaxing atmosphere. The price is certainly right - I love that it's a monthly program, it keeps me disciplined about my skincare regimen.I always look forward to visiting, and would recommend it to anyone wanting to look their best. read more

Im rating Ryan 5 stars! She is amazing!! I had gone to a different place to get my lashes done, and they did absolutely terrible. I was so upset because i paid a lot for them to just to look bad. I went to Ryan, as she was recommended by my friend. Ryan completely went above my expectations! Not only do i absolutely love my lashes but now i have someone i can truly trust! I would recommend Ryan to anyone for all of her services, not just lashes! She's fun to and makes every experience fun, positive, and energetic. read more

I love this place! Amazing staff and great services. I get microderm abrasion on a regular basis and I have had outstanding results. Hailey is especially great , super friendly and professional. read more

I wasn't greeted when I walked in but the receptionist was helping someone else. Once she got to me she was friendly. I just got my eyebrows waxed and overall it was a pleasant experience. When I checked out I was told about their membership program but it wasn't in a pushy way. Overall, a great experience. read more

I have been going to Faces 365 for a little over a year for facials. All of the esthetitians I have tried have been good, although some may be more experienced than others. My favorite person to go to is April; she is very professional, knowledgeable, and does an excellent job. (I have read some negative reviews about Faces 365, and I am a bit surprised. The reception staff tend to be young, but have always been helpful and courteous to me.) I have had numerous facials over the years, and I definitely am very pleased with Faces for the price, quality of service and pleasant atmosphere. The products they use are also very high quality. read more

I love this place! The facials are very relaxing and Katrina is very thorough with extractions. The image products and clarisonic that we're recommended to me have delivered great results, I'm so happy with my skin! :) read more

Angela did an amazing facial. I recently relocated and it is very difficult for me to trust someone with my skin and Angela was fantastic. The spa meet all my expectations - which are very high. I happily purchased a membership and are trilled they are in my neighborhood! Victoria read more

Great value! Easy to get an appointment with very professional aestheticians. Always enjoy coming in!