I rarely leave reviews, but my experience with Reliable Hardware and Steel was beyond disappointing…read morefrom start to finish. In February 2026, I came in and met with William about building custom standing marquee frames for my business. He drew up plans and told me they could make adjustable frames that would hold my marquee letters and numbers. After several days with no follow-up, I had to repeatedly call and leave messages before someone finally called back and apologized. I returned to the shop and William admitted he had forgotten about the project and had misplaced the original drawings. We went over everything again from scratch, and he even brought in another senior welder to discuss ideas and create a mock-up to make sure the final product would work correctly. I made it extremely clear that these frames were needed for booked events, including the Sonoma County Cheese Festival on March 21st. I was assured multiple times that the project would be completed in time. I was also told the work should only take a few hours plus material prep, so the pricing discussion sounded reasonable at first. At their request, I brought in my marquee numbers so they could properly mock up the frame and ensure everything fit correctly. After dropping them off, communication once again completely disappeared. I called multiple times trying to get updates and eventually stopped expecting responses because of how poorly communication had already gone. Over a month later, long after the deadline had passed and after I had already been forced to look for other solutions for my clients, they finally called me to come see the frame. The frame itself was rusty, had water inside it, and the quoted price ended up being around $1,150 for ONE frame -- far higher than what had originally been discussed. What upset me even more was the condition of my marquee numbers when they returned them. They were dropped off in excellent condition, freshly painted, and barely used. When I got them back, they were filthy, stained, covered in rust residue, and appeared to have been left sitting in water. The wooden bases were compromised and now require repairs and repainting before I can even rent them out again. As a small business owner, this cost me time, money, missed opportunities, and damage to equipment I worked hard to build. To make things worse, after I declined the frame because of the condition and pricing, the interaction became hostile. Instead of handling the situation professionally, I was told to "get the fuck out of my shop," followed by additional insults from management. The lack of communication, missed deadlines, poor care of customer property, and unprofessional behavior made this one of the worst business experiences I've had.

I use to come here at least once a month for various fabrication needs. I just phoned them about a…read morecurrent project and the guy on the phone was really helpful. This is an excellent supply house for steel and aluminum, plate steel, angle iron, square tube, round stock, expanded metal, barrel hinges you name it they either have it in stock or they'll get it for you. This is a fantastic place for all of your metal and fabrication needs! And they have excellent customer service!!! They've been my go to for 20 years now, and man have they made my life better and easier by always having exactly what I need, or helping me come up with excellent solutions to fix things both at work and at home! I highly recommend this place!!!

Just wanted to let you know that the serving pan tray I had you cut a hole in for the meat grinder…read moreand grinding down the housing for it worked out great, my husband and son were overjoyed you saved me money for fabricating it. would have cost a lot more if I bought original part for it. Thank you Vera

Great experience! Went in looking for someone who could design a custom fireplace gate since…read morewinter is approaching, came out with a renewed sense in customer service. The owner, Chris, actually spent a lot of time with me designing exactly what we wanted, and now we have him working on a custom bar and next is gates. Have so much faith in his experience and knowledge, and everything these guys do is done right and on time! Couldn't ask for more.

Bent Metal responded to my custom drawing of a printer pull-out shelf. It had to be wide format,…read moreand decorative! Jefferson provided suggestions and fabricated the shelf with beautiful precision. Then getting it powder coated white, and I call it a work of art! Thanks!

I am a floral designer and Manny designed a custom wedding arch for me to use for my weddings. He…read moredid a great job. It is sturdy, breaks down into multiple parts and is easy to transport. It's also super easy to set up without any tools needed. Would definitely recommend his services.

Did a great job on our front fence and gate. They are very easy to work with and show up on time.read more

This outfit, which apparently does a lot of stainless work for local breweries and similar…read moreproducers, kindly agreed to repair a stainless steel sculpture for a very fair price. Austin, besides being a heck of a nice guy, did a beautiful job reattaching two parts that had been damaged in transport, then on his own initiative re-braising two other spots that looked vulnerable to failure. Besides providing excellent workmanship, the owners and employees could not have been more cordial.

From the owner: Do you live in the Santa Rosa, St Helena, Healdsburg, Sebastopol, and San Francisco area? Have you…read morejust renovated your kitchen and have yet to figure out what is missing in it to make it perfect? Are you current appliances just not cutting it anymore and are you looking to upgrade them? In the 1990s, a California welder named Vince Frere was working on stainless steel tanks for the wine and beer industries. Vince was an innovator who believed he could improve upon the way things were done throughout his profession. A few years later, he formed his own company and began to implement design elements and protocols he had been pondering for years. Now Vince owns one of the most successful stainless steel companies, Sonoma Stainless, where he makes sure to craft the best tanks and other appliances for numerous of the nation's leading names in wine and craft beverages, as well as other neighboring industries. Sonoma Stainless has been specializing in custom stainless steel tanks for the wine, brewery, and craft beverage industries for many years now. Vince has made sure to make him known in the stainless steel industry as an expert and dedicated business owner. Not only does Vince have a passion for tank and equipment design and fabrication, but he has made sure his staff is equally as passionate in their mission as well...

everyone needs a Larry in their life! I'm recently widowed and he has fixed so many things in my…read morehouse. Hung my tv on a brink wall, re wired and installed 8 ceiling lights, installed a recirculating valve in my hot water heater, added grab bars in bathrooms, installed new locks in all my doors, replaced my screen doo and fixed the slider. i don't think there is anything he can't do and if there is he googles it and reads up about the project. always gets back to me and lets me k ow when he can start.

I asked Larry if he could build a bed frame that I bought online, he was able to fit me in his…read moreschedule on my next day off so it was convenient for me. I helped Larry assemble it, he has a very funny personality; I actually had fun working with him! I will for sure call him again if I ever need anything.

Alex was clear, knowledgeable, and trustworthy. He took care to understand our unique situation and…read moredemonstrated clear knowledge and experience. We trust him and will hire Alex again. Thank you!

Carlos responded quickly and showed up at my house earlier than expected which worked out great…read more After the measurement, Carlos said he will have the estimate by evening. Evening came and went, and a day passed. So I sent a reminder text. Nothing. Another day passed. Nothing. Why do they come out wasting both of our times only to ghost me?

I paid Simpson Sheet Metal $40k for two minisplit systems, and they helped with Sonoma Clean Power…read morerebates. The second system had a power failure, and they deflected blame to my electrician, who eventually found a loose wire in Simpson's own equipment that caused the problem and cost $500 to diagnose. I advised Simpson it was their mistake, but they have not made an apology or response. Good job overall, but poor accountability and customer service. Today I repeated to John that my review was all true. I submitted the invoice to SCP for a SCP rebate. Simpson was not involved beyond giving me the invoice. John did not apologize for accusing my electrician for Simpson's faulty shutoff box. I was speaking calmly to John, but he hung up on me.

Simpson installed a second HVAC unit in my home for the prior owner. Installation included…read moreincomplete intake ducting that pulls in air from the attic instead of conditioned space being serviced!. Shame on Simpson who markets themselves at top notch. I will be paying to correct this rip off of the prior owner.