When he couldn't address my issue regarding my cracked windshield, he found someone who could, and…read morewent out of his way to help me out. Really impressed!

After throughly researching on Yelp and Google for a good repair shop, I finally came across JBI…read moreAutomotive. I sent a message on Yelp and Jerry was very responsive and helpful. His prices were fair and he answered all of my questions. I love how honest he is and how he called me to provide updates. He didn't have a part in store for my oil change and called me to provide me with the option to go elsewhere or wait until he could get a new part. I decided to wait because I trusted him. I had a service B performed on my Mercedes and asked that he also check my entire car to see if there was anything else that needed to be repaired. He later called me, found that my rear breaks were worn and provided me with a quote of the cost and I asked if he could replace them. On the day I picked up my car, Jerry was very friendly and took time to explain everything to me and even helped me replace my car license plates and put on my registration sticker. I highly recommend him if you're trying to find a diligent, honest and patient mechanic. I will continue to bring my car back to him and recommend him to my friends and family. Thanks so much for everything Jerry!

After my first review, the Owner, Ryan Lynch, started texting harassing me, insulting me,…read morethreatening me, my family, home, and workplace over one bad review... to the point that I had to contact the police for my own safety. Look at the low rating google review responses on this and the other Redi Imports locations for more examples for how this owner treats his customers. The technician felt the need to find and turn on my auxiliary light bar, and leave it on until I picked up the truck, max my climate control, when I had asked for diagnostic on a low speed suspension noise while turning. When I confronted them about the lights, they were completely unaccountable and dismissive. They also didn't do the state inspection that I had asked for in my online appointment, confirmed with the secretary, and which had clearly just expired. Will not be returning. Completely rude and unprofessional.

This company came highly refererd however, i called made appt had my car towed to thier supposed to…read morebe Open NEW greece location on the date i was instructed to tow it thier, by thier staff! car gets thier the place isnt even operational get it re-towed to the railroad street location they wont take it because of rear panel body damage and no tags "this isnt a body shop" i didnt even send it in for body repairs mechical issue only now im stuck with a 450$ plus storage by day tow bill and havent recieved Anything from thier company execpt a huge FUCK YOU..I HOPE EVERYBODY ELSE is treated better and fairly they did me bad, i hope this place burners in hell, my mom just passed two days before mothers day ect what a way to start my day!!

I needed a car inspection done and normally I would just go to the dealership but they were beyond…read morebacked up.. a month out. I started calling around to local places... everyone else were either booked out for the next few week, sticker machines not working or some other issue. I'm called Total car care and they were great. Not only did they have me come in right away they fit me right in. Took less than an hour and John was so professional and friendly. Amazing local shop that I highly recommend!

I cannot recommend this business highly enough. If you're looking for people who have the…read moreprofessionalism and ethics of old skool business owners this is it! They were able to get my car in the same day I called And finished it same day. No run around. No inflated charges. just great service at great prices!

Wonderful service and nice people. The work was top notch and very happy to have had my work done…read morethere. Bonus: my insurance company lowered my deductible because they are a preferred vendor.

Gina was great! My car was fixed ahead of schedule! She looks great - the red matches perfectly…read more Gina sent text updates frequently. Gina also handled the rental process. She also handled all of the insurance paperwork, and I only needed to pay the deductible. Great value. The whole experience was painless. I would recommend Emerson Collision to anyone who needs to get their car repaired.

Sam & Arlene have been my go mechanic for Over 30…read moreyears.Honest & thorough car repairs .

Sam is extremely knowledgeable, experienced, and ethical. I'm so thankful he was the first person…read moreI met after moving to Rochester. He provides such comprehensive service at such a good price. When I see NC on my receipt, he will explain that it is not right to charge for that item since he was already in there anyway. I know from many years of experience, that would not be the case elsewhere. During an oil change on my daughter's car, Sam saw a pipe problem causing carbon monoxide to fill the cabin. His thorough and attentive work was just in time as she was just about to leave on a trip. I can't thank him enough for his care, advice, and kindness. Sam and Arline are truly good people!

Brian is the MAN!! He does great work at a fair price, and gets it done in no time at all!…read more I trust him and his expertise to provide the best service for my car without going all the way to the dealership. If you're in Rochester, look no further for a great auto shop.

Fast, efficient, ethical. This place is the ideal auto garage, doubly so for Subaru owners. I've…read morenever felt cheated, never felt overcharged, never got unnecessary work pushed on me. I can come here with any auto problem big or small and have full confidence in their expertise. Seriously this is the only auto repair shop where once I felt like I was being undercharged for their time. Truly a gem.

I've been going there for a couple years and they do amazing work they are well trusted and Scotty…read moreand his wife are the sweetest people ever!!! Highly recommended them and will never go anywhere else as long as they are around! definitely higher than a five star definitely a 10 plus!

Scotty's offers excellent service. They are honest, skilled, and really look out for their…read morecustomers. Paul and his team of people do everything possible to help their customers. A great place to bring your vehicle!

Just moving to upstate NY, I have been working to get an understanding of what repairs my car…read moreneeds. Calling people all over Roc and in the more rural areas, everyone either had no clue as to what was going on and was trying to sell me stuff, or they did not even want to take a look. Talking with the guy on the phone, he was immediately concerned about my situation and car and had me drop by so he could take a look. He did not have to, but he gave his time to take a OBD2 reading of my car and a visual inspection of it. He let me know the info I was given was false. Although, he did not have time to do a repair, he also advised that I should watch out for scamming mechanics and if I ever need a second opinion, to call him. He was super concerned and did not want to see me get taken advantage of by other mechanics and their shops. People like this don't exist in NY and it's amazing to see an honest person provide input and support!

These guys here were friendly, responsive and fast. Fixed all my breaks/pads, and one of my…read more calipers for a reasonable price and even pointed out which store they'd recommend grabbing the replacement parts from to save some cash. This is where I'll be going from now on for car maintenance/repairs.