Such a hidden gem I almost don't want to give away my secret spot. Been there twice, was in and out…read morein no time without an appointment. Friendly, fast, and fair.

Cars Need Tires is in the center of the city, not far from the Susan B. Anthony House and Nick…read moreTahou's. In other words, it's not in the fanciest part of town. But don't judge by appearances. I had a slow leak and the first dealership I went to recommended a whole new tire, which, including labor, was pretty darned pricey. One of the mechanics there took me aside, though, and recommended Cars Need Tires. I went, and bang: instant service, and honest. No, I didn't need a new tire. It was a simple patch job. One, two, three, the job was done, and the price was so low I could barely believe it. How often nowadays do you get your car serviced with no waits, no delays, and a price you're happy to pay? It happened to me at this place, and you can bet I'll be coming back. Five stars easy!

Great service with a smile. Tom (the owner) will take good care of you!…read moreI'll stay with C.A.T. (certified auto technicians). I get my Mercedes and my other cars serviced here as well! Highly reccomended by me!

Typically it is difficult to find an auto mechanic that is trust worthy and I imagine that some…read moreunlucky souls will never find the right one. However, that's not the case here. My family has been bringing our vehicles to Tom for well over 22 years. He knows luxury vehicles. He worked on my dad's Jag when it was brand-new in the 90s and then many cars later he actually fully restored the vehicle in the early 2000's and got it in working condition. I've trusted him with every car that I've owned, from the Buick to the Nissan and now even my new vehicle. Tom is honest and does amazing quality work. My parents have trusted him for years and now my brother, I and mom still support his business and the next generation (my niece) has even brought her car to Tom. Honestly, for me, there's no other option. Tom's amazing in our book.

We had an issue, but the staff was polite, made it right, and did a great job!…read more We got a quote and made an appointment online. When we got to the shop, the appointment wasn't scheduled and the tires were not actually available. Annoying, but it was a website issue so it's not the fault of the shop. The technicians upgraded the tires for us and honored the original quote amount as an apology, and that was great! The service (and tires!) are great

This location always gets you in and out as soon as possible. All the workers are super respectful…read moreand their waiting room is super cozy! I definitely recommend the Greece location.

One 490 a car began to overheat so we pulled into a gas station on Mount Reed Boulevard I called…read moreAAA and ANDY from Ridgeway. Sunoco came to do the tile. Our weight was not long for him to arrive and He was very professional and took a look at what we were experiencing with fluids and explained how to check to see if they needed to be additions added to the car and gave us safety tips. He also took our car to our requested.business. ANDY represented his company very well. He was polite, helpful, knowledgeable and genuinely kind . We couldn't have had a better person to help..

My family and I had been going to Ridgeway for almost 30 years. No more. When my car suddenly was…read morevery noisy, I made an appointment-took 4 days just for them to get me in. I was told there was a hole in the catalytic converter, and they didn't fix those. No advise on where to go, what to do ,just get out and don't bother them anymore! SO I AND MY FAMILY will do so!

When he couldn't address my issue regarding my cracked windshield, he found someone who could, and…read morewent out of his way to help me out. Really impressed!

After throughly researching on Yelp and Google for a good repair shop, I finally came across JBI…read moreAutomotive. I sent a message on Yelp and Jerry was very responsive and helpful. His prices were fair and he answered all of my questions. I love how honest he is and how he called me to provide updates. He didn't have a part in store for my oil change and called me to provide me with the option to go elsewhere or wait until he could get a new part. I decided to wait because I trusted him. I had a service B performed on my Mercedes and asked that he also check my entire car to see if there was anything else that needed to be repaired. He later called me, found that my rear breaks were worn and provided me with a quote of the cost and I asked if he could replace them. On the day I picked up my car, Jerry was very friendly and took time to explain everything to me and even helped me replace my car license plates and put on my registration sticker. I highly recommend him if you're trying to find a diligent, honest and patient mechanic. I will continue to bring my car back to him and recommend him to my friends and family. Thanks so much for everything Jerry!

Jeez my experience here was biased by my desperation to have a fix, but they handled my problems…read morelickety-split with no nonsense. I don't live in Rochester, but when I rolled into town wth my 15-year-old Subaru, the exhaust system (resonator and exhaust pipe) just fell apart. I could tell it was busted because suddenly my meager 2.6 liter engine sounded like it was revving for a Nascar race. I only had a day in Rochester to burn, so I set an appointment for 8am at the nearest Mavis which seemed to be the safest bet for getting a quick turnaround. When I arrived on the dot at 8am, they informed me they didn't have an exhaust mechanic and redirected me to Cole Muffler (also a Mavis branch) across town. When I got to Cole/Mavis, I was greeted by Tyler (? I think) and he let me know that they would inspect the car and let me know ASAP what needs to be done. After 20 minutes or so he escorted me to the car and pointed to the exact parts that were failing (rusted) and why they should be replaced. He gave me the option of letting the less rusted pipe stay. No upsell. I opted for the full replacement because it was time for this car (16 years old). He told me it would be 1.5-2 hours so I took a long walk. When I got back the car was in tip-top shape and the bill was less than I feared. They charged for parts plus $160 for labor. This included a new resonator and new exhaust pipe. Didn't need a new muffler. Total was about $650 including labor. I really appreciate this branch of Mavis/Cole for attending to the needs of my car in such a professional manner, and on the spot when I needed to have the car for other business in Rochester. This branch brings a positive vote of confidence for Mavis, even if it isn't on their main sign.

I WOULD NOT GO HERE FOR ANYTHING OTHER THAN AN OIL CHANGE. I paid 1300 dollars to get my catalytic…read moreconverter changed. It was the only issue as on both may 18th and June 5th I got a code read and that was the only code that came up. I got it "fixed" at Cole muffler June 6th and the car was ready for me June 8th. I leave and immediately when I turn the AC on the car starts shaking. I went to go get it fixed and they quote me 500 dollars and they said that both me and two code readers just didn't notice this issue that they say has been here all along. They say a catalytic converter "technically" wouldn't cause an issue with the radiator fan, turns out although rare it can! Regional manager said a radiator fan wouldn't show up as a code and then once I said hey I googled it he pivots and said oh well it would if only blank happened. I told him hey I can show the code readings I did and he said he didn't want them. I had a lady on the customer service line say it's sort of expected that when u get work done that something might happen? This (in my opinion) made me wonder if that's what they do to get more work. If you're hoping the Mavis Discount Tire relations makes the work safe I would heavily warn you to not risk it. I habe a warranty for the catalytic converter fix that covered bad workmanship and steve told me he didn't know what he wanted me to do. Okay so I got it checked at another place and the issue could not have been here all along, so they were lying! Cole Muffler told me the issue was the radiator fan and in the two days that I left the car there, just to be told by Steve the issue was not his problem the radiator module got affected as well! A radiator fan is not something that you can just drive for months or even weeks and have your car be okay!

They are the most kind-hearted, good-natured people I've ever met, and on top of that, they're the…read morebest dang repair folk in the area. They fix your car when they say they will fix it, at a good price, and with a smile. Don't expect a warm, inviting atmosphere when you show up, tho. These guys are mechanics who will fix your car expertly. But it's a small shop, and all of the cars are sort of wedged together. What was designed as a showroom is now their warehouse, and the waiting room is great if you're a fan of 1970's avocado-and-gold color schemes. Honestly if you plan on waiting, there's at least two really good coffeeshops within walking distance. Both are really good places to hang out for a hour or so. Also: I don't know if they would consider themselves LGBTQ+ allies, but the first time I went there with my car after I transitioned, terrified of what might happen, they said "Hi [former name]!" I said, "actually, my name is Penny," and they said "Hi, Penny!" Seriously, nothing else changed, and they have never once deadnamed or misgendered me. If you're looking for a shop that has concierge-level amenities, move along. But if you want expert repair from a couple of guys who love what they do, this is the place.

I'm not the only person here to leave a five-star review, and I can only repeat the praises…read moreeveryone else is singing. The people at D&B Auto, Bruce in particular, are honest, competent, knowledgable, patient--everything you could possibly want in auto shop mechanics. Or, for that matter, friends. This is a fine shop; not only in their service, but in the thoughtful advice they give. I'm a fan for life, and will be taking my car there as long as D&B is standing. Bruce: you rock! And by the way: everyone hates wait times, but not everyone knows that less than a five minute stroll away is the Abundance Co-op, a somewhat hippy-dippy but amiable natural foods place with a large cafeteria area, good coffee, free books, soup and sandwiches, internet. It's the perfect spot to wait till your car is done.