First experience I had was on the phone which was great! I asked for a specific stroller and if they could put it on hold for me for the next day and some other question. Everything was answered and the girl was super friendly. I did find out the next day that the info wasn't 100% correct but close to it. There were two young employees at the cash who were super nice. I started walking around a bit while they were getting stroller I put on hold and another employee came out of the backroom/office and asked me if I needed help. Didn't mind the help BUT this girl was so UNFRIENDLY... I don't know if she had a bad day or if that's her personality. Her "help" felt so forced and I had to pull every information out of her, which was really annoying. After a lousy and rushed stroller demonstration, I thanked her because I was basically done being in her miserable presence and went on to the cash. Again, the girls at the cash were super nice, gave me the info I needed and more. One of the guys that worked in the back was also super nice when he came out to help me with loading the box in the car. The store was really clean and neat. Wanted to stay longer to look around but didn't have the time. I'll be back for sure!! I also like that they have a couple of parking spots in the back - in case you can't find parking on Wellington near the store. read more

I have to agree with the other reviewers. We registered our baby shower there, as they website is actually decent and had some of the goods we were looking for in the Ottawa area and it's been nothing but a nightmare. You can't be a high end baby store without customer service. read more

My wife and I, first-time parents, came in to the store probably five or six times when we were doing our pre-baby shopping. Every time, the staff were extremely helpful, kind, and knowledgeable, even though they had to be sick of us by the fourth time we came to look at strollers. I was surprised to see the store so poorly rated here on Yelp and I wonder if things have changed since most of these reviews were written in 2014. Our experience with them was nothing short of excellent. So to me it looks like they got some feedback on their customer service and have implemented changes. Good for them! read more

I agree with J B., I also wish that I could give this store zero stars. I was so put-off by the lack of service that I tell all of my friends not to buy anything from there when considering things for my baby-shower. I'm not too young to wonder where customer service has gone, am I, or is it that I'm too old and don't know it? At 32, I don't consider myself a curmudgeon at all, nor am I very high maintenance, but when I'm in a store, I expect that in the first 10 minutes, someone will greet me, or at least want to help me with my shopping. It's what I was taught when I worked in retail 10 years ago...oh, my, I am old! If I didn't want to be "bothered" by staff, I would shop online or go to Wal-mart, but even at Wal-mart, there are greeters at the door! I suppose what irked me the most, other than the two girls at the cash talking about their personal problems without the vaguest sense that there were actual customers in the store, was that when someone did offer to assist me, she did so in a manner that suggested that she couldn't be bothered to help me. I'd almost prefer not to be asked than be asked in such a manner! But maybe I'm too picky. I should be happy that at least she acknowledged that I was a customer and not part of the decorations. Other than that, their products are way over priced. There are several stores, online and brick-and-mortar, that sell the same products at much more reasonable prices. I know that there are some people who don't care about customer service, or price and would rather buy from Fab Baby Gear to cross an item off their list than give their business to stores with staff that at least pretend to care about you and your purchases. Or maybe those people don't know that stores with good customer service still exist! I don't know about their other locations, but I'll never set foot into Fab Baby Gear on Wellington again! read more

I wish I can give no stars or negative stars. Avoid this store. The salespeople are not informed of baby products. This alone would not deter me but I have been in 5 times because I have some gift certificates to use up. Everytime the sales personel are more interested in talking amongst themselves or on the phone than to help customers. The Wellington store is not better. I was sent from the Bank location to the Wellington location - told there was a sale at that location that day. I dragged my baby there only to find put it had already ended. The manager of the store was cold and uninterested in my story. Well, I ended up going to Kiddytown for my Diono carseat. They even took it out to make sure it fits my hatchback Honda. Save yourself the grief and take your business where they care about their customers and offer good prices. read more

DO NOT DO A BABY REGISTRY HERE. The computer system is flawed and leads to duplications in gifts (i.e. shows an item hasn't been purchased online when it has), and the mom-to-be can't return the gift unless it was purchased within the last 30 days. I bought the gift a couple months in advance of the shower, even though she just got all her gifts and discovered the duplications, she can't return anything. fab baby gear registries are a scam, and the staff were rude and unapologetic that my friend is ending up with many of the same gifts that you only need one of. They may have nice stuff, but its not worth the headache of registering here. read more

An honest review... Fab has nice baby items. The in-store employees are nice and have been helpful. Why I am only giving them 2 stars is because the on-line system is seriously flawed. I would not recommend for anyone to do a registry with them!!!!!! I received duplicate gifts, did not receive one gift at all (although they immediately fix this matter once I realized there was a missing gift...2 months later), and items were purchased by my friends and they were only notified weeks later that the item was out of stock. They should really take the option to do a registry with them off until they can fix the problem. I highly recommend Snuggle Bugz for gift registries and shopping. They have 2 stores in the GTA but they also have a great on-line ordering system. The service Snuggle Bugz offers is absolutely exceptional and I will only shop there from now on...even though it's out of my way. read more

The products are lovely but the prices are high and, they still have not improved their registry service after what seems to be at least a year of issues. We had a number of people purchase an item off the registry only to be told days later that it was on back order and they would not be charged. However, even though the person would cancel the order, the items still ended up looking as though they had been purchased, so no one else was able to purchase those items off the registry at a later date. This happened to three people, so it is clearly the system that is flawed. Avoid setting up a registry here! read more

Some of the most awful and frustrating customer service I have seen in a long time! Over priced and not willing to support parents or new parents with bulk purchase pricing. The staff all have conflicting information and demonstrated little knowledge and clearly don't care for helping customers find the right products to meet their needs. The staff at the Wellington store, particularly the lead management team have appalling customer service and leave customers wanting to spend their money elsewhere! read more

The Worst experience i think Ive ever had at a store and I'm not exaggerating. My wife and I had a small registry with Fab where only 2 of our items were bought. Both orders were totally screwed up!! First we ordered a Uppababy bassinet stand but ended up receiving a Mondo bassinet instead that is worth 2/3 more. Before we could even open the box Fab was all over our friend who did the purchasing to get it back. They were extremely eager to correct for their mistake (this is important to note). They sent someone from the Toronto store to pick it up within the week. So move ahead a month on and we finally get the bassinet stand we wanted but we hadn't heard about the other item that was bought on our registry: the Uppababy cup holder for the Vista stroller. So my wife calls the Toronto location who forwards us onto Ottawa... No answer. She calls again later in the day - No answer. So she leaves a message. Guess what? No call back. So she calls again a few weeks later as we're getting busy with the pregnancy. Same situation. Nothing. So I call, again another few weeks later. Again nothing. I call every department and no answer. Even after leaving a message we do not get a call back again. What the hell? Its been since May and finally today (August) we decide to call the Toronto store, who are great btw, and they decide to look into the matter. They call back and guess what? The item has yet to even be ordered. Are you kidding me?? The woman who helped us blamed it on employee turn over, but I don't think that is the extent of the problem. The Ottawa store is completely messed up. And to make matters worse is how quick they were when they sent us a bassinet that was 200 dollars more expensive then our bassinet stand. What a farce of a company! I will never recommend them ever!! Find a retailer who actually cares about it's customers. read more

Great products, although some of the stuff is high end and quite expensive. I go here to buy shoes, which are reasonably priced for the quality (cheaper than Kiddie Kobbler in Westboro, for example) and toys, books, bath products, sunscreen and some cloth diapering gear. I've always found the staff to be helpful and knowledgeable. I'm not someone who expects to be greeted at the door, so I have no complaints about customer service, but when I've had questions I've always been able to find a willing and cheerful employee to help me. I bought some Kamik winter boots here for my toddler, and the staff were a big help with finding the right size. read more