I'm already back with another review, but this time it's for my own car--my Ford Mustang…read more The front bumper's lower lip had several missing screws, causing it to come loose and hang down. I was worried it would get worse over time, especially at highway speeds. Jaime got me in right away, and within just a couple of hours, my car was fixed at a very reasonable price. I couldn't be happier with the results. On top of the repair, Jaime went above and beyond. He helped me find the correct part number for my broken side mirror, cleared a warning for my expired tire mobility kit, and even recommended better-performing tires for the car. Thank you, Jaime, for your outstanding service, broad knowledge, and willingness to go the extra mile. I highly recommend him!

Jamie was above and beyond! I would definitely recommend and have him work on my SUV again!!…read moreThanks!

I stopped by to check the leak under my car. They were so kind and helpful. They not only…read morethoroughly checked for any leaks but they also filled my windshield wiper fluid at no cost Great customer care. I plan on being their client out in Naples

Stopped in with a highway vibration on my way into town, and Leo hooked it up. He checked…read moreeverything out, re-balanced the front wheels, and took it for two test drives to make sure it was driving a lot better before I left. Super honest, helpful guy and awesome customer service. Definitely recommend Leo and Golden Wrench

Called to schedule a 4 wheel alignment for my BMW. Prompt service, clean facility, nice people,…read morepriced lower than the local BMW dealer and did a perfect job. I recommend them.

On November 5 2024 I visited European Auto Repair to investigate their honesty and Pricing. I have…read moremaintained my 2002 Boxster as my family business is car repair. I'm from out of state and my equipment was left behind so if I need someone else to do repairs that would be too cumbersome I want a place I could trust in the future. The alternator job was just a test, nothing wrong with my alternator. So you know the vehicle was not with me at that time. The first question I ask could they replace an alternator in my vehicle with the new one I purchased? his responded that Florida laws state that it is illegal for any service shop to perform repairs all items must be purchased exclusively by the shop and no work can be repaired with outside items. Not true, First lie. Check the status if you don't believe me. A shop can turn down work but it's not illegal. Second question, if the item was purchased through them how long would it take to install? His response is 4.5 hrs. So you know, to facilitate access to the alternator there is a face plate that must be removed. I told him I removed the face plate, which took all of 7 min. The actual job of replacing an alternator on a Boxster is easier than changing spark plugs. It is one of the simplest repairs to perform. It takes no more than 35 minutes to remove, It is only held in place by two bolts and 2 wires in the back. If one of the bolts is stuck it requires several light blows with a hammer to loosen which would add 5 minutes. Reinstall, and repeat the process in reverse. If this job was undertaken by the slowest mechanic in all of Naples with no Porsche knowledge they could do it in 2 hr and that is being extremely generous with the time allotment. So if you choose to use this repair shop you have been duly warned. Such a shame, I truly wanted to say good things and use the shop for the future, especially after reading other reviews. I don't know, maybe they do good work but you are paying an exorbitant amount. The search continues. Now to check with other shops hoping to have better luck. labor cost should not exceed 2 hrs not 4.5 hrs. This is a simple job. price for labor should be 220 to 250 ,no more.

What a well run organization, I must admit. Having owned an independent shop like this many years…read moreago I pay attention to things done right, and this ranks up there. The facility is well laid out and inviting. Check. Staff knowledgeable. Check. Loaner cars available when booked in advance. Check. Like every repair shop you'll ever work with you drop off for something specific and their job is to find work; more work means revenue. We all get that, but a difference here. They'll tell you what they found/saw and suggest that at some point in the not-too-distant future you'll want to remind them to look again. A soft-sell that works!! Kudos. Took care of two of our cars and definitely going back.

I am writing to formally express my frustration and disappointment regarding the ongoing issues…read morewith my vehicle and the way my case has been handled by both your service department and the insurance claim process. I initially brought my vehicle to your service center due to a "Restricted Performance" warning light and noticeable shaking while driving. Despite having the car for over a week, the only test driving conducted was reportedly "around the block," and I was told the issue could not be replicated. Nevertheless, I was presented with a list of $6,600 in unrelated repairs, for which I paid $2,400 out of pocket after my insurance covered a portion. Shortly after retrieving the car, the same warning light came back on immediately, and the shaking persisted -- clearly indicating that the original issue had not been addressed at all. When I returned the vehicle, I was told the matter would be resolved, but instead, a second insurance claim was filed, and I was forced to pay an additional $200 deductible, even though the issue was the exact same one that prompted the original service visit. This appears to be a clear mishandling of the diagnostic process and possibly an abuse of the insurance claim system. This situation is unacceptable. At minimum, I am requesting the following: 1. A refund of the $200 deductible paid for the second claim, as the issue was never resolved from the first. 2. A thorough explanation of why the original problem was not properly addressed or diagnosed, despite the time the vehicle was in your possession. 3. Assurance that the vehicle will be repaired correctly without any further out-of-pocket expense on my part. 4. If not resolved satisfactorily, I will be filing a complaint with the Florida Department of Agriculture and Consumer Services (which handles auto repair disputes) and the Florida Office of Insurance Regulation for a possible insurance claim abuse investigation. I expect a timely and professional resolution. Please respond within 10 business days to avoid further escalation. This situation raises a few red flags: * Poor diagnostic procedure -- A quick drive around the block isn't enough for intermittent or performance-related issues, especially with modern vehicles. * Potential insurance mishandling -- Filing a second claim and requiring another deductible for the same issue sounds questionable, especially if it's a continuation of the first claim. * Lack of accountability -- They didn't take responsibility for failing to address the core issue in the first place.

My 1984 380 SL wouldn't start one morning. I called Benz Connection and even though they were…read moreslammed, and it was a Friday, I was told that if I could get it there that afternoon they might be able to take a quick look at it. Within an hour AAA had towed it there and Monday morning I got a call from the mechanic that he would have the part and fix it by the next day. That's unusually great service and the price was less than I had expected.

After all was said and done I decided to write this review about my experience with Benz Connection…read moreof Naples. I arranged summer work at Benz Connection of Naples for my collector car to be done May through October, 2024, with promise directly by owner(?) /manager, Brian Snowden, to store car indoors, not to expose to summer climate. I was told car was ready in November but it was not. Found car outside with open hood and trunk, some disassembly including rear wheels off. I was ready later in December. Found deeper evidence in my shop at home afterward, that it had been outdoor during Hurricanes Helene and Milton. Insurance claim for damages was filed. Initial claim paid and remains open by Florida law for 5 years for adjustments. My main point is owner and manager lied to me and made promises Benz Connection of Naples didn't fulfill. They had no remorse or concern regarding Snowden's initially admitted delinquency causing damage. There was no offer to remedy, just denial. Snowden did not speak for himself in a reply letter informing them of their wrong doing and my claim, another undisclosed individual (owner?) replied. William H. Hite, Jr. Naples, FL

In April 2026 I brought my recently purchased mint condition 1996 Jaguar XJS convertible with only…read more45,000 miles on it to Aston Jag to have a headlight conversion done. I had the great fortune to meet Tristan, the impressive technician there who not only did the headlight conversion but also expertly addressed each of the unanticipated issues that surfaced because the car, being a 30-year-old Jag, started acting temperamental as Jags sometimes do. Tristan did the headlight conversion so that the car looks exactly as I envisioned, and he took the time to carefully diagnose and repair each of the unforeseen gremlins that suddenly threatened to devastate a deadline I had to drive the car 1,300 miles from Naples, Florida to New York. Because of Tristan's expertise and concern for my time constraints I met my deadline and had an amazing road trip to New York without any problems. Tristan impressed me as a true professional who clearly cares about his customers and their cherished classic cars. I look forward to taking my Jag back to him for any future needs. Michael C. June 29, 2026

Tristan is great! I needed my oil pan gasket replaced in a preventative maintenance service and…read morecharged me a fair price. He has taken great care of my mint condition Jaguar XK convertible. The prices are fair and the service tremendous. I will be taking my Jag there for years to come.

Excellent workmanship and honest appraisal and reasonable costs. I would recommend Mark to anyone…read morelooking for a "real" mechanic. Five Star plus!

I am a DYI weekend mechanic. I tried a very hard repair if you don't have a lift. PCV valve on 2014…read morecamry 2ar-fe engine. I got the old valve out but tried for 5 hrs to get the new one in. Couldn't do it. My neighbor said call Mark at Japtech, but he's usually very busy. I left a voicemail and 1 hr later Mark called. I explained my situation and he told me how to drive the car w/o the pcv valve installed. Ileft the car at his shop. He had the car ready same day. He went out of his way to fit me in. That's service! After speaking to him extensively after he closed I KNOW this man can rebuild engines, trannys and just do about anything. Mark You are now my Naples mechanic for life. Thanks buddy.

I took my Alfa to another repair shop first, simply because this shop is much further from where I…read morelive, but in the end, they weren't able to find anything wrong with my car. So, I took it to Naples motorsports and they were able to diagnose what the issue was within a few minutes. A couple days later I had the car back in great condition and caught up on all of the general maintenance. They were very communicative, updating me on what the issues were and how much everything was going to cost - both via phone and online. I always felt comfortable with my car in their possession. If I should have any other issues or am interested in purchasing something else, I will be back!

Turned 60 and wanted my dream car. Found a "big and tall" model Backdraft custom car at Naples…read moreMotorsports Inc; it was late model and in stock. I contacted Naples Motorsports and decided to pursue the "big and tall" custom Cobra sportscar. To get the final price, I was required to post a 5,000.00 good faith deposit with the company. I planned on traveling to Naples from Orlando to inspect and hopefully bring the car home before the weekend. There were some delays on their end and delivery was pushed off till the following week. That weekend, I studied the Backdraft "Big and Tall" model, only to discover that the big and tall model was the same size as the standard model, and my swollen feet with orthopedic shoes would not work in the very narrow "pedal tunnel". Regretfully, I contacted my sales person to cancel the hold on the car. Unfortunately, I learned that Naples Motorsports did not consider the drivability of their car, cause for not taking delivery, and refused to return my 5,000.00 deposit. I spoke with an attorney, and believe I would win legally, but would cost nearly twice the 5K good faith deposit. Pick your battles. When I pled my case with the management, I was told that the aggressive behavior was from higher up. When I contacted Todd Rosenthal, the "owner" of Naples Motorsports, I learned that this ugly behavior was his doing. I went to Naples Motorsports, a Top Shelf Naples new car dealer, with confidence that ownership would protect and treat new relationships with respect and understanding. How could I be this wrong? Ray D.