All I needed was an endorsement for an insurance claim check. After 5 weeks I thought the problem…read morewas with the USPS. It was V.I.P. Mortgage. Extremely poor execution on a number of issues. Lost paperwork, no follow up, In deference, blaming others. For future homebuyers do your homework on mortgage lenders and brokers, I was referred to this company by my realtor. Turns out it was a bad referral.

From the owner: V.I.P. Mortgage, Inc. wasn’t started as a company, but as an idea. An idea that the mortgage…read morelending process could be simplified. An idea that the dream of homeownership is very much alive and well. And, an idea that the people working on your loan understand what you are going through because they have been there themselves. Founded by Marine veteran Jay Barbour in 2006, V.I.P. Mortgage, Inc. has grown from a single office with two loan officers in Scottsdale, AZ, to over 20 brick and mortar branches (across many states) with a few hundred licensed loan officers. V.I.P. Mortgage, Inc. funds several billion dollars in loans annually and consistently ranks at the top of numerous industry rankings. While V.I.P. Mortgage, Inc. has grown significantly over the years, we haven’t lost sight of our core values; to give back, provide exemplary customer service and not only meet, but exceed, each customer’s individual needs. V.I.P. Mortgage, Inc. doesn’t just do business with customers, but builds customers for life.

I can't say enough positive about my experience with Allen Fredrickson and his team at VIP…read more I own my own business so underwriting is more of a challenge but he shepherded me through the process every step of the way. He was responsive, informative, and got my loan done. If you are looking for a mortgage or refinance he is who you should call

Megan and her team did an incredible job with finding us the perfect mortgage for us! They are the…read moregreatest ever and I would recommend them wholeheartedly for all they do and did for us! There are no people better than them! You couldn't find a better Mortgage team any where! Thanks Megan and your entire team for everything!!!! All Best Always, Charles and Monika Prince

We cannot say enough wonderful things about Mike and his team!…read more Mike came highly recommended by our realtor, and from the very first phone call, we knew we were in good hands. We are in California, so Mike met with us via Zoom, took the time to gather all of our information, and walked us through the entire process step-by-step. He explained what we could expect next and made what can be a stressful process feel manageable and reassuring. Throughout our home-buying journey, Mike and his team were incredibly thorough, responsive, supportive, and professional. We always felt like we had a team behind us that truly cared about getting us to the finish line--and they did! Buying a home can be overwhelming, but having the right loan officer makes all the difference. Mike and his team went above and beyond for us, and we are incredibly grateful for their hard work and dedication. We highly recommend Mike and his team to anyone looking for a knowledgeable, trustworthy, and genuinely caring mortgage team. Thank you, Mike, for helping us get into our new home!

Mike is one of my most preferred lenders. He is incredibly personable, always immediately…read moreresponsive, and takes great care of my clients. He is very knowledgeable and knows all the loan options to best serve my clients. He also keeps in touch with clients to offer refinancing and HELOCs when rates go down. He also takes the time to make sure client understand their funding, how the process works, and makes sure closings are on time or even early. Finding a lender I can count on and I feel comfortable referring to all my clients is a huge asset. Dawn Elliott, Realtor Tierra Antigua

You guys....i can't even tell you...Gena is the BEST. Like…read moreTHE BEST. This is the 3rd time around I've used her and I wouldn't settle for anyone else. Every real estate agent I've had sings nothing but her praises. She's quick, responsive, and doesn't mess around. It's to the point where I just defer to her judgment because she hasn't steered me wrong yet. It also helps to be able to text, email, call her anytime of day pretty much. I don't think she sleeps. Seriously. Homegurl is just a loan machine I think. I was offered a discount through my employer to use a different lender for the sale of my current house and I declined it, just because I trust Gena so much and I didn't want to mess around when it comes to hundreds of thousands of dollars!

I mean I don't understand where the good reviews about this people come from. Totally waste of time…read moreand money, complained immediately after it failed to work as advertised but still failed another promise of refund. Even though I lost money to them, I was still able to get the service I wanted from another better recovery agency. All worked perfectly and been using for over 3weeks now. I recommend him instead. His contact is recoveryhacker101 @ gmail com

As a newly appointed Farmers Insurance Agent, I was sitting in my office talking shop with my Boss…read moreabout networking, and all of the sudden Kathy's name came to mind! I cannot say what Kathy and her family, ( I'm pretty sure one of the girls was working with her at the time) did for me way back when in 2014/2015. I had just moved to AZ from Texas with my whole family, and I had been a renter my entire life (from 0-38) and had NO IDEA where to start. I thought, " Homeownership!- that doesn't happen to people like me". Only God knows why I picked up the phone that day, and I couldn't even tell you how I got her #, but on the other end was Kathy. She was gruff, blunt, and made you feel stupid in A GOOD WAY. She made everything sound easy, and it was. She HELPED me fix my credit, she didn't let me get away without doing the work! i was the first one in my family to buy a HOME, and it was not without her help. So to you Kathy Morrow-- Cudos & Cheers. And for all the other people that you helped and in time they forgot about you, Sorry........ and Thank You, Thank You, Thank You. Anastasia VanGelder

Kathy Morrow is hands down, the absolute best mortgage broker ever! She's fantastic and so easy to…read morework with. She gave me a list of what was required by the lender and once I handed everything over she and her team took care of the rest! She's fast and a no nonsense type of broker who seriously works for you at all hours of the day and night! There were times when I received emails at 2am, you just don't see service like that these days! I can't thank Kathy, Jamie and Elizabeth enough for doing such an awesome job! Highly recommended and I will definitely be calling her again in the future!!

Megan cloud and her entire team are the best in the business. From beginning to end, they are in…read moreconstant communication, set realistic expectations and provide you with the best mortgage advise possible. I highly recommend working with them.

Megan was very courteous and professional, providing clear explanations of the terms and conditions…read moreof all of the paperwork. She was patient and made certain that our interests were protected during the whole process. All actions requiring her followup and intervention were handled. We are quite pleased with her performance, and the overall experience she has! If you need a home loan, Megan is THE person to use!

Fantastic customer service with this team. Super fast underwriting and efficient. Also, this team…read morecan find solutions to difficult loan files. The best in the business!

Don't appreciate being solicited via tex message using my name and asking if I need their service.read more

I was referred to Austin from my Realtor and I am so thankful. I had an extremely fast closing over…read morethe holidays and his team just truly outshined. I would refer anyone to use The Bates team for their mortgage needs. I'm writing this review on the way to my new home!

I recently completed a mortgage transaction with Austin and his awesome team. I say awesome…read morebecause we met under trying circumstances, and Austin was committed to helping us find resolution to close the transaction for our dream home. They worked tirelessly, as there was a time constraint involved . The first night, Austin answered my questions via email till 10:30 pm. That was a sign to me that he and his team go way above and beyond the normal mortgage company. I have so many words running through my head when I think of this team. Here are a few: Dedicated, reliable, communicative, professional, timely, and most of all compassionate. I 100% recommend Austin and VIP mortgage, and will share my experience on all of my social media sites. They are so deserving. Thanks again!