I received a discount card in the mail, so I tried Furr for the first time. I made an appointment, and the time and date came and went - no show, finally showed up 20 minutes late. Did not invite him into the house since the service was outdoors, but he came in anyway without asking. Stood on my expensive light colored carpet with his black boots, never considered using shoe covers. Wandered down the hall to see my thermostat, again without asking permission. Had no need to look at it for this job. I asked for the price of the service. Tech had to call the office to find out. Ended up with three different prices. Then they made excuses to not honor the $75 discount I received in the mail. Sent him packing. Called James River. The guy was here in two days. Did the work without traipsing through my house and with a smile and conversation. And did not charge me anything! I am sure this is not a normal thing - probably because I was a returning customer. read more