I booked an attic knob and tube inspection via their portal, expanding it to a whole-house inspection upon arrival. The initial inspector completely missed active knob and tube on the first floor--even writing "No active knob and tube seen" in the first floor notes section--and failed to report ungrounded fabric wiring.
Though promised an estimate the next day, I received zero communication until I followed up 8 days later. Due to the missed hazards, they sent a senior technician. He also missed the ungrounded fabric wiring until I insisted he physically pull an outlet from the wall.
This process lasted from late May into July. I never received a second inspection report, only another estimate. When I raised these safety and communication concerns, management took zero accountability. The financial controller only defended the initial 8-day delay, and the vice president deflected blame onto me and onto their own employee. I cannot recommend a company that misses critical safety hazards and responds with defensiveness. read more