Disappointing experience to say the least. Unprofessional attitude! I dropped off a pair of boots for repair and waited three weeks. After several unsuccessful attempts to follow up on the status, I finally went to pick them up--ready or not. I was told the boots had been ready for two weeks and that I had been texted. I showed my phone to confirm there was no such notification from the number they claimed. Instead of acknowledging the oversight and apologizing, I was rudely dismissed.
Customer service and attitude are far from professional, and the quality of work is average at best. The only positive was the proximity of the location. On a previous visit, I shared feedback and the dismissive response should have been a warning sign of their lack of customer service read more