Amazing job! Cleaned and polished my loafers and have them looking like new for a reasonable price!!read more

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.

Really nice people and great work! Fast service and gave my boots a 2nd life. I recommend this…read morebusiness.

Excellent independent tradesman with old world skill and work ethic. Stop replacing and start…read morerepairing!

I had a bridesmaid dress tailored here and it seriously fits like a glove now, I feel so good in…read moreit. I didn't need a rush job or anything so I picked it up after two weeks, which still feels fast. It looks great and I'm glad I came here. Considering I have no other experience having anything tailored, I can't speak to the price, but it felt worth what I paid for the quality.

Always does a great job dry cleaning! Suits, dresses, sweaters, etc.a little pricey but you get…read morequality out of it.

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

Ridiculously overpriced for replacing soles. Not helpful. Did not go to this person .read more

Paul is a wonderful, professional, responsive and caring guy that just wants to do a good job and…read moredo it well. I found him thanks to Yelp, and noticed he was local to my home and quickly reached out regarding my unfavorable damage to my vintage LV wallet. This 2004 coin purse wallet combo has seen better days, and when my wallet was rejected for repairs from the original source, I didn't want to give up on it. Paul asked me to send pictures of the damages so he could quote me properly due to the amount of work involved. We agreed on a price and even the amount I had to leave for deposit wasn't an issue. He wanted to make sure that I would trust his judgement and value his work. Paul said to give him a week and he delivered it to me in 5 days time! Be sure to always ask him what the store hours are, as he unfortunately is experiencing flood damages to his work space. How he was still able to fix this wallet for me in such dire conditions, I'll never know. He's chatty and friendly, and could use more foot traffic as this kind of work is clearly dying in the industry. He seamless repaired my coin purse compartment that kept leaking coins all over my bag, as well as the bills compartment that was fatigued. The work is perfect; beat that 5th ave! If you have a beloved leather good or wallet like me, be sure to reach out to Paul. I know that I will have this wallet for many more years to come!

I brought in a pair of my favorite leather boots that I thought were completely ruined, and Elegant…read moreShoe Repair brought them back to life. The craftsmanship is top-tier--the new soles look incredibly durable, and the leather conditioning they did made them look brand new again. The customer service was fantastic, the turnaround time was quick, and the prices are very reasonable for the quality of work they deliver. It is hard to find honest, skilled cobblers these days, but this Brooklyn gem is the real deal. I highly recommend them to anyone looking to save their favorite footwear!

I've taken a bunch of things to these guys and they always do a great job - shoes, leather jackets,…read moreand handbags. They have polished, conditioned, and repainted items for me. Everything comes back looking good as new! They made a 30 year old Chanel bag literally look brand new!

Very disappointing repair of my Birkenstock Arizona Soft Footbed sandals…read more I brought my Birkenstock Arizona Soft Footbed sandals to North 11th Shoe Repair for a repair. Before the work was done, I specifically explained to the cobbler what needed to be repaired and what I expected. Unfortunately, the repair was not done properly, and after only about two weeks of normal use, the sandals started coming apart again. When I initially picked up the sandals, I noticed that the rubber had not been properly sanded and was uneven/off-level. I pointed this out to the person at the shop, but I was told that it was fine. I had to show an image of what the finished repair should actually look like before they acknowledged the problem and corrected that part of the repair. Unfortunately, the problems did not stop there. After only about two weeks of use, the glue is now coming off on both sandals, and the repair is once again failing. For an $85 repair, I expected much better workmanship and durability. I had seen several negative reviews about this shop before bringing my sandals there, but I decided to give them the benefit of the doubt and judge the shop based on my own experience. Unfortunately, my experience ended up confirming many of the concerns I had read. In my experience, the workmanship was not what I expected from a professional cobbler, particularly when working on Birkenstock/German-made footwear. I specifically explained what needed to be done, yet the repair was still not completed correctly. I am sharing this review because I would not want someone else to spend $85 on a repair only to have the same problems return shortly afterward. If you have expensive or specialty footwear, especially Birkenstock sandals, I strongly recommend finding a cobbler who has demonstrated specific experience repairing this type of footwear. Unfortunately, based on my experience, I cannot recommend North 11th Shoe Repair for Birkenstock repairs.

These guys are spectacular. They recovered my orthotic inserts in buttery leather in 30 mins flat…read more I'm thrilled as I was told by my doc it would be $700 to replace them. These guys charged $45 cash and did a beautiful job. Thank you!

True craftsmen. Beautiful work. I took four pairs of 17 year old wingtip shoes to Alvarado. I've…read morehad these shoes repaired and restored before, but Alvarado did an amazing number on my shoes. They feel and look great. I'm stunned and deeply impressed. Their work is worth every penny.

lifesavers! I'm leaving on a trip tomorrow and I brought in three of my favorite heels which needed…read morenew heel caps + some heel maintenance. The timing was tight I would've been happy if just one of them could be fixed in under a day, but the first two were done within 20 minutes! Picking up the last pair in the morning. And so reasonably priced. Will be coming back!

Same day turnaround to get this strap sewed back onto my leather bag. Only $25, super convenient…read moreand high quality.

This isn't a knock on the business but, NOT WHEELCHAIR OR STROLLER ACCESSIBLE!…read more I've heard he does incredible service! But I rolled up and didn't realize it's a basement business with a tall staircase leading down. Didn't see anything mention the tall staircase so mentioning for accessibility purposes! I will come back again when I am sans baby or I have someone to watch the stroller :)

Five star experience, we are talking about true crafting shoes and boots back to new- I actually…read moregasped in the best way possible when I saw what they did to my 12 yr old boots- it bought me back to when they were new. Others that I didn't believe they could get the marks out they did. Plus this great waterproofing treatment. So very grateful I found them in the neighborhood as I would travel for them. Thank you

Called ahead to confirm that they were open, guy said to come by any time. Planned my entire day…read morearound making the trip here and they were "closed" when I arrived at 10:30am. There was a worker inside who hid when they saw me waving/knocking. I stood outside like an idiot calling the store repeatedly and knocking to get any kind of response and was just completely ignored. Gave up and went to another shoe service place that isn't run by maniacs.

Came in here due to all the rave reviews on Yelp. I miss my Italian Shoe Repair guy on Flatbush…read moreAve and haven't gotten anything fixed since he retired. But when I (finally) switched over to my fall shoes that I hadn't seen since before the pandemic, because there was no where to go, I found a couple pairs of boots that needed some love. I have to admit, I almost walked out of here and gave up a few times. When I came in, Bob immediately said he couldn't help me and acted like he didn't want my business. I was shocked to encounter this kind of treatment, since the reviews were so good. But I needed my shoes repaired, so I dug in a little deeper on why he felt he couldn't repair them and we were able to come up with a way to fix both pairs. He at one point told me he couldn't polish my white boots and gestured to all the colors of polish he had, and I was the one who picked out the "vanilla" he ended up using that matched perfectly. Again, the vibe was he didn't even want to try to find a solution to my shoe repair needs. The next shock was the price - $40 to fix each pair! This was more than I had paid for both shoes, because one pair were 90s vintage given to me by mom mom and the other were a beautiful pair of cowboy boots given to me by a friend. Both needed a heel replacement and a little polish. The 90s vintage ones needed some gluing on the heel. Again, I almost walked out, but I gave him my money and hoped for the best. What I got was actually a pretty good shoe repair. Was it $40 worth? Not really. But I am happy with the result. Bob was also MUCH nicer when I came back. And the shoes were done a day early, which was great. I think all things considered, I would come back here, because I know they do a good job. Almost didn't get there, though. I hope I don't encounter the same customer service issues next time.