Called ahead to confirm that they were open, guy said to come by any time. Planned my entire day around making the trip here and they were "closed" when I arrived at 10:30am. There was a worker inside who hid when they saw me waving/knocking. I stood outside like an idiot calling the store repeatedly and knocking to get any kind of response and was just completely ignored. Gave up and went to another shoe service place that isn't run by maniacs. read more

Came in here due to all the rave reviews on Yelp. I miss my Italian Shoe Repair guy on Flatbush Ave and haven't gotten anything fixed since he retired. But when I (finally) switched over to my fall shoes that I hadn't seen since before the pandemic, because there was no where to go, I found a couple pairs of boots that needed some love. I have to admit, I almost walked out of here and gave up a few times. When I came in, Bob immediately said he couldn't help me and acted like he didn't want my business. I was shocked to encounter this kind of treatment, since the reviews were so good. But I needed my shoes repaired, so I dug in a little deeper on why he felt he couldn't repair them and we were able to come up with a way to fix both pairs. He at one point told me he couldn't polish my white boots and gestured to all the colors of polish he had, and I was the one who picked out the "vanilla" he ended up using that matched perfectly. Again, the vibe was he didn't even want to try to find a solution to my shoe repair needs. The next shock was the price - $40 to fix each pair! This was more than I had paid for both shoes, because one pair were 90s vintage given to me by mom mom and the other were a beautiful pair of cowboy boots given to me by a friend. Both needed a heel replacement and a little polish. The 90s vintage ones needed some gluing on the heel. Again, I almost walked out, but I gave him my money and hoped for the best. What I got was actually a pretty good shoe repair. Was it $40 worth? Not really. But I am happy with the result. Bob was also MUCH nicer when I came back. And the shoes were done a day early, which was great. I think all things considered, I would come back here, because I know they do a good job. Almost didn't get there, though. I hope I don't encounter the same customer service issues next time. read more

Bob's Shoe and Leather Service - Vintage cowboy boot restoration - Shoe Repair Near Me - Brooklyn, New York

A favorite leather bag of mine was split on the shoulder strap. Edwardo had to match the whiskey leather; a steel button needed to be installed so that both sides of the shoulder strap looked the same. Edwardo beautifully matched the color and the repaired side looks like the intact side. The price was appropriate for the value - I now have my bag in fashion-ready order... I am very pleased with Edwardo's work, and I feel relieved that I have a shop to rely on when my shoes or bags need attention. I highly recommend this repair shop! -Linda read more

Bob was incredible and fixed a pair of heels that needed shortening. He was honest about what could and could not be done and did an amazing job. I highly recommend him for luxury shoe repair. read more

Had the heel fall off of my YSL booties, repair and cleaning were both reasonable and well done. Thank you for making my shoes sparkling and like new! read more

Beautiful repair work on my favorite boots. So glad I didn't throw them away. Lovely people, too.

HORRRIBLE If you don't care about your shoes or fine leather goods, take them here. If you have cheap leather shoes and bags, not expensive ones, take them here. This place is a joke. The RACIST owner and his RACIST Mexican worker are grumpy, incapable, confrontational and lazy. Took them a pair of Hermes shoes to fix the sole. My mistake. Glue all over the leather. Completely ruined the shoe and I've since sold them. The Biggest bigots in Brooklyn are at Bob's Go there if you like bad service read more

Consistently great service. I've been bringing shoes here for 10 years now, and just picked up another re-soled/polished pair today. They do quality work in a timely way, and have great hours + make pick-up easy (you'll get a text message when shoes are ready). I bring him my favorite shoes, high quality leather, etc. It's a great spot in the neighborhood! I also have really appreciated Bob's honesty over the years. I took a (beloved, favorite, and very well-worn) pair of boots to him several times for repairs/resoles. Last year, he finally said: "These are done." And he was right - they were starting to break down in a way that couldn't be repaired. The honestly saved me $70 worth of work that wouldn't have extended the life much. I know I can trust him. read more

I've now gone twice. The first was a rush polish job on some mens shoes. Those were fine. Then I brought 3 pairs of heels: 1 pair black Calvin Klein heels, 1 pair tan Via Spiga heels, and 1 pair of Aquatalia weather proof boots, which were suede and just needed new heels and to be tidied up. When I dropped them off, they clearly did not understand what Aquatalias were, they also didn't believe me that they were weather proof - "no, suede!". So clearly, they knew they were suede. I have no words. $140, and they scraped off all of the suede on these $300 shoes, and introduced a new vshaped cut/puncture on the back. The tan shoes have a weird new pink/brown color on each for, and the heel repair is shoddy. The black shoes, to be fair, came in in really rough shape but again, the heel repair was shoddy. They also begged me for a tip, on $140 of terrible work. I will not be returning. read more

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Lovely and swift work. These guys are great! I trust them with my high-quality pieces and they never disappoint. read more

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The strap on my Michael Kors bag completely tore off, as well as one of the straps of my Anello backpack - both because of the weight of textbooks. They accommodated to my 2 day time crunch because I was moving out of the state - said it would be fixed by Friday evening but it was ready to pick up by the morning. Paid $45 for amazing service, you can't even tell the straps were ever broken. HIGHLY RECOMMEND!!! read more

I would highly recommend looking elsewhere for any repair service on shoes over $100. I brought in my Golden Goose Slides to get taps put on. He talked me into putting on new treads even though they weren't worn through. Sounded like a good idea considering I walk a lot around the city. They did replace the soles, no problem. Unfortunately, they also repainted the exterior distressed sides of the shoes hyper white. When he pulled them out, they were obviously ruined. Ok, now what I asked. Then he started laughing at me for purchasing distressed shoes and told me he made them like new. He wouldn't reimburse the $75 I paid and pretty much sent me packing with a pair of shoes I would be embarrassed to wear. IDK what to do, but I would recommend recording your conversations with him because he had the nerve to tell me we didn't discuss it when I dropped them off. Guess the lesson is learned. DO NOT GO HERE!!! read more

Charged me $50 for a same-day shoe shine, which is nuts but I was desperate so I accepted. When I came back to pick up the shoes 30 min before closing, the shoes weren't done and the guy who does shoes had already quit for the day. I had to take the shoes back and go buy a kit at CVS to do them myself. The whole experience was surprising and disappointing read more

My experience in this store was amazing. I have never had such great customer service as what I received with Edwardo. He was so patient in making sure I would be satisfied with what he was going to do with my shoes he had me try them on each step of the way until they were just right! The level of his craftsmanship was superior. I highly recommend this shop. read more

I bought a pair of over-priced Jeffrey Campbell booties years ago and wore them into the ground. The plastic coating the heels was peeling, and the sole of one of the heels had come clean off - exposing the white plastic interior of the shoe. I stuck them under my bed for over a year, unsure if I should toss them or try to repair them. This left the suede part of the shoe looking dusty and white-cast.. Decided to give Bob's Shoe and Leather Service a chance and I'm SO GLAD I did. $45 later and the soles have been replaced on both heels, the peeling plastic replaced with a matte black finish, and they even did something to the suede to make it look new again. This was all done in under a week, and I got a text to let me know when they were done. The people working there were really nice, and great about explaining my options. Bottom line: if you have a pair of shoes you're not sure can be salvaged, this is the spot. read more

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I have to admit I had some sticker shock but we have to support our local cobblers. Fast fashion and cheap alternatives to leather shoes are ruining our planet. I worked at a luxury leather goods company of years and yes, the quality is not that of a craftsperson but I don't have access to a leather craftsperson nor do you and it would cost you much more. You should demand good quality repairs but these people are a dying breed and once we loose them we are all destined for Shein. Repair your stuff. read more

Broke a strap on my favorite pair of boots during a trip to Philly last weekend and decided to drop them at Bob's to see whether they were repairable. He took them and had them ready in just a couple of days. When I picked them up, they were not only fixed and good as new, but also shined up and looking better than ever. Great value, and it also felt nice to support a locally owned business, which is by the way a very cool throwback to earlier days in Park Slope. read more

I used to go to this spot and he did very good work initially but over time got more and more expensive. Then the last time I went in for something fairly simple to be fixed he wanted to do 3 other things to the shoe also to up the price. When I said I just wanted the simple thing fixed he told me it wasn't worth his time. I kind of feel bad for the guy cause he is just trying to make a living but can't give that kind of attitude my business. Too bad. He lost a customer and now I have to find another spot. read more

I wanted to support a local business so decided to take in my ugg slipper which had a small oil stain on the toe from cooking. I asked the gentlemen if he was able to treat this and he immediately said he needed the other slipper. I was confused by this but told him that the other slipper was perfectly clean as these were brand new. he scoffed and went into the back before coming back and saying he would try to clean the slipper with no guarantee for $40. I asked him why he was charging so much for a spot treatment and he proceeded to rip the paper in half and told me to take it somewhere else. extremely rude, inconsiderate and unneighborly. I will order cleaner and do it myself! read more

I had an awful experience here. I dropped off a coat to have the zipper replaced (not the full zipper track, just the zipper itself). They told me it would cost $45, which seemed like a lot (it was just a dinky little zipper piece). But I paid it up front, as they requested. I went in to pick it up the next day, and when I brought it home, the zipper flew right off the coat. I was pretty shocked that they would give me back an item that was so clearly broken. I brought it back the following day and was met by a person who couldn't understand what I was saying because he didn't speak English. I tried to explain that they had just "repaired" my zipper, but that the zipper kept coming off the track. Though he appeared to not understand what I meant, he took the coat into the back, did something that took him about 30 seconds, and came back out. He showed me that the zipper now worked. It had been put on the wrong side of the track), and then said, "$20" (yes, he knew how to say prices in English). I tried to explain to him again that I had brought the coat in already for them to fix and paid $45, and that they had not fixed it. He tried to haggle with me, and said, "Ok, $15." I couldn't believe what I was hearing. Again, I calmly explained the situation, and then he proceeded to get very angry, waved me away, told me to leave the store, and wouldn't look at me, as though I were cheating him. The combination of the incompetence in their work, the overcharging, and the horrific customer service was appalling. I will absolutely never go back here. read more

Pricey, but quality, and convenient. I like to patronize small businesses. Very friendly. Want u to pay up front, but I was getting the handle of a Gucci bag fixed, and I didn't want to pay until I saw the finished product. They obliged. $25 for the fix, done in 2 days. Street parking only, 5 av meters till 7pm. Construction on the avenue, taking up many parking spots. Try a side street or the bus. read more

Bob's Shoe and Leather Service - Mom n pop on 7 av - Shoe Repair Near Me - Brooklyn, New York

I've had three pairs of shoes re-soled here, and this is now my go-to for shoe repairs. I trust them with my nicest shoes and have never been let down. I have to go a bit out of the way to get here, but it's worth it! They charge a fair price, too, considering they've given shoes that would've been trashed a whole new second life. read more

I'm afraid I was quite disappointed in this service. First, after dropping off four pairs of shoes for repair, he had me write my number on the ticket nice and big (he does not see very well), which I did, and he said they would text when the shoes were ready. Two weeks later, no text, no call, so I called to follow up, and learned they were in fact ready. Then, I was struck with the odd look of one of my pairs of shoes - a nice designer black leather pump with patent leather contrast. They looked dulled, as if the patent leather had been covered with the same polish as the leather parts. After rubbing the patent leather accents with a damp cloth, this was confirmed. It may come off eventually, but this was really disappointing, and is taking me more effort to strip the layer of dull shoe polish off of the shiny patent leather. The other pairs look good and neat, but this lack of attentiveness was a big problem for me. read more

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This is a fantastic craftsman who does great work, quickly, for a very reasonable price! I brought Bob a great old leather jacket that I had found at a thrift store but which had started to split along the sleeve and shoulder seam and needed TLC. I didn't want to spend a lot of money for repairs, so I decided to trust the great reviews and brought the jacket in for a quote. $50 paid in advance was a safe bet. Bob told me he'd get back to me in a week when the jacket was ready for pickup. Just four days later I get a text saying the coat was ready. I came in and the coat had not only been repaired (a tricky job that required opening up the lining) but he had reconditioned the leather and fixed a few other trouble spots perfectly. Best. Decision. Ever. This man is a real artisan and his services have won my confidence. I'll be back. read more

Less than two years later I went in to have the same service done for a different pair of boots and the price for the EXACT same service is $50. I told the salesperson that the price was much higher than the last time I'd received the service and that the cost would be half the price of the boots. He made a joke and didn't seek to clarify what the issue might be. After reviewing my old review I realized that indeed the price the last time had been $15 and so I called the salesperson to address the issue. He initially said that the first time I'd come in there must have been a mistake by the sales person. Then after I clarified three times what the service was that I was requesting he said that I had miscommunicated what I had wanted and I said I wanted new soles. (I've worn the boots 5 times and there is absolutely no need for new soles.) He spoke over me the entire time that I was trying to clarify the issue which made it impossible for him to understand what I was saying. Total erosion of trust and I would never go back here. read more

You can definitely trust Bob's with your favorite pair of shoes, boots or sandals!

Had some shoes re-heeled when they started to come unglued. Friendly staff did great work. Throwing the shoes away seemed crazy and wasteful and I'm glad I could support a local business here in Park Slope. read more

Bob's Shoe and Leather Service - Re-heeled shoes. Craftsmanship is solid. - Shoe Repair Near Me - Brooklyn, New York

I've tolerated the service with a scowl here, but never again. They are RIP OFF artists. I had Vibram put on a pair of very expensive sandals to prevent wearing down the leather soles. The piece of Vibram they put on was so thin that it was worn down at the heel after, oh, maybe TWO wearings. $80.00 thrown out the window. read more

I was pretty distraught when I thought I had destroyed my Blundstones during their first season. I (accidentally) left them outside overnight in the rain followed by freezing temps and they were quite pungent and mildewy. Bob's brought them back to new rather quickly and also had a very quick turn around time for a replacing a strap on my leather Madewell bag. Will be making the stroll out of my neighborhood to Park Slope for as long as I am a New Yorker! read more

brought in 3 pairs of shoes and bob saved my shoes I was so happy he had them ready even before he told me they would be ready excellent service and friendly staff overall very happy read more

I went to this place after my wonderful amazing shoe repair person closed during the Covid pandemic. Terrible mistake. They ruined an expensive handmade pair of leather shoes. I needed a new heel and sole which they put on, but they decided that my shoes needed a polish and so they polished them with the completely wrong color of polish, turning my grey shoes purple. They took the polish off with many shampoos and then recolored them grey. The result is ugly cheap looking shoes that I paid $65 to have fixed. Avoid at all costs. read more

How do I even start... the service is impeccable and amazing. The owner is very friendly and cares very much about his customers. He makes it his top priority to make sure his customers are satisfied with his services. Unfortunately my dog ripped the strap on my favorite pair of Micheal Kors boots so one of my good friends recommended me to come here. I'm glad I listened to her because within a few days he fixed it and it was basically brand new. I definitely recommend coming here. read more

Took my breath away! I took in a pair of open clogs that I just love. The heels and soles were worn, the pipping across the instep was crack. I debated tossing them and purchasing a new pair but opted to see what could be done more reasonably. When I received the estimated price, I re-considered tossing them but something said "Give it a try; it is still cheaper than a new pair." Five days later I returned to pick up the clogs--I did not recognize them. Perfect heel and soles, new cover over the piping across the instep, and they SHINED like they never had before. Needless to say, I am a VERY satisfied customer and will salvage my shoes when appropriate. I am happy to give Bob's Shoe and Leather Service my business! read more

Ruined my shoes a few days before my wedding. Denied that they had changed the color. He said I was wrong, and said it was impossible since the polish was "clear". When I brought them in they were a redish light tan, what I got back was dark brown. I showed them a picture of what they should look like, and the guy tried to convince me the picture was wrong. Luckily the store I bought the shoes from also sold matching belts, so I brought in the belt to show the original color. He finally conceded, and to their credit they got them as close as they could, but I regret ever bringing them in. They definitely made my shoes worse. And the guy even said he shouldn't have taken the shoes because that color is very hard to work with. Well before I dropped em off he assured me it would be "no problem". He should have been straight with me from the beginning. And with just days until my wedding, I really didn't have time for this nonsense. read more

I paid 30 dollars to have this snapped leather string in my baseball glove to be replaced and they didn't replace it, just tied the original leather back together and sewed it shut with a string. I will not be surprised if it breaks the first time I use it. I might as well just have bought a new glove. Feeling ripped off/scammed since I specified I wanted the leather replaced and they did not do it. Edit to add in response to the below comment, this was not explained to me at all and I would have taken it elsewhere to be fixed if that had been the case. The strings are extremely old leather and need replacing or else they're just going to snap again. This glove belonged to my grandfather which is why I was willing to pay for it to be fixed instead of replaced. read more

I have had shoes fixed here, a leather bag altered, and holes punched in leather straps. Overall very friendly, good service, and quick turn around. I would say make sure to check their work bf you leave the store bc sometimes I find they miss small things. read more

This business advertises professional knife sharpening out front. I left two knives to be sharpened: a standard Cuisinart chef's knife (~$15) and Sansyu Nakiri knife ($100). He charged me $40 and gave me a claim ticket, stating that he would text when they were done. Over a week went by and I still hadn't heard anything from him, so I stopped by to see if they were done. He acted strangely once I gave him my claim ticket. He proceeded to give me back only one of the knives. When I said that one knife was missing, he then became defensive and told me: "that I should worry about my health, not a knife". He said that he would call someone and then call me the next day. More than 24 hours passed, and he still hadn't called, so I went in again. On this second visit, he now claimed to have lost the second knife. He then offered me some random, cheap knives, which I refused. I insisted that he pay for the knife that he had lost. He offered to give me $20 for the lost knife, to which I pointed out that that would simply be refunding me for what I originally paid. He then aggressively asked me what I wanted. I repeated: for him return the value of the knife he lost. He expressed that I was being ridiculous and gave me additional $20. During all our interactions his aggressive-defensive stance and sheepishness makes me strongly suspect that he might have recognized the expensive knife and stolen it. The whole experience was very unpleasant, and I was made to feel that I had done something wrong. I took the knife to a professional because I was afraid I'd ruin it if I sharpened it at home. I wouldn't come here with any high-quality, expensive items. It is primarily a shoe repair shop (items which regularly cost more than $100) and he is not prepared to compensate for lost items at value. read more

If you want someone to take care of your shoes, this is the place to go. I brought in two pairs of boots and they look better than they did when I purchased them. Of course, it's NYC and it comes with a price tag, but you are paying for superior service. I had soles replace for 20% less, but never saw this type of workmanship. I intend to only take my shoes to Bob's. read more

Bob's Shoe and Leather Service - Shoe Repair Near Me - Brooklyn, New York

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Due to my own fault, I severely scuffed and tore up the toes of my favorite leather boots. Bob's was able to quickly repair as much as was possible for a very reasonable price. I had thought the boots were done for - but I wore them to work the next day. Thank you! read more

I'm a size 11/12! They stretched my size 11 boots out to fit my plus size ankles! If you're fat you know how important services like this are! read more