Disappointing experience to say the least. Unprofessional attitude! I dropped off a pair of boots…read morefor repair and waited three weeks. After several unsuccessful attempts to follow up on the status, I finally went to pick them up--ready or not. I was told the boots had been ready for two weeks and that I had been texted. I showed my phone to confirm there was no such notification from the number they claimed. Instead of acknowledging the oversight and apologizing, I was rudely dismissed. Customer service and attitude are far from professional, and the quality of work is average at best. The only positive was the proximity of the location. On a previous visit, I shared feedback and the dismissive response should have been a warning sign of their lack of customer service

People come from all over and out of their way just to have their expensive high end shoes repaired…read morehere , that tells you how good he is . Best Shoe repair expert .

Dima replaced a zipper in a (very special) 28 hole knee high dr marten for me that I accidentally…read morebroke. He was responsive, clear about timing, price was very fair, and he did a wonderful job fixing my favorite boot. Thank you

From the owner: Over 10 years of experience in bringing your shoes back to life. Walk ins always welcome for our…read morevery budget friendly rates and experience.

My experience at this shoe repair shop was very positive. The combination of knowledgeable staff,…read moretimely service, high-quality repairs, and fair pricing made it a standout. It's reassuring to know that I can extend the life of my favorite shoes without breaking the bank. Highly recommend!!!

I've change my watch batteries here , very fast and attentive service . Reasonable price . For two…read morewatches it was $15

I brought my mangled pair of red Doc Marten's to Luis & Son after deciding against buying a new…read morepair and I'm so glad I did! The red faded away, the leather was wrinkled and one of the heels had come off from the seven years of wear and tear. Anyway, I picked my boots up today and they are good as new: clean, bright red, heels intact with new laces. The repairs cost me $45, which is a very good deal because the other places I looked into were charging me $60+ for the same work. The service was prompt; I dropped it off on a Friday before Labor Day weekend and it was ready by Wednesday, just as he had promised. I can't wait for sweater weather so I can play my looks up with these babies!

This has been my go-to shoe repair location since 2019. I can always count on Luis Jr and his staff…read moreto do a great job on my shoes to make them look like new. I've raved about this place so much that my mom and sisters have also been coming here for the past two years. The prices are reasonable and the attention to detail is impressive. Luis Jr will even let you know if it's worth it to repair your shoe or buy a new one. He has worked on my leather boots, suede shoes/boots, leather sandals and man made sandals. The work speaks for itself. Just take a look at the recent repair job they performed on my suede shoes and see for yourself. Run, don't walk, to Luis & Son Shoe repair if you're tired of lackluster service elsewhere. They're located on the same block as the Kings Highway stop on the Q train in Brooklyn.

Hours of work displayed on the shop window include Saturday till 5pm. I came over at 12:00 to find…read morethe door locked and window gate down and locked, too. Went home and called the shop at ~1:30pm. Owner answered in Russian asking me why I didn't call him - as if the shop only opens when a customer calls - and why I didn't deposit my boots in a locked box at the entrance. I'm not about to leave my boots not knowing if they are repairable! I asked if the shop open now - was told to call back at ~2:30pm. I called at 2:42pm, didn't recognize the voice who answered, asked again if the shop is open - in English - and got yelled at for speaking English! Was told not to play games (!) and not to be rude (for speaking English!). Naturally, I hang up and will not place any orders with this so called business. PS. Seeing response to my review insulting me for trying to give them business confirms this is a nasty place, totally unprofessional. I do NOT recommend anyone to deal with them, ever!

Paul is the best for shoe and leather repair! He did an amazing job winterizing my boots. And…read morerepairs with precise color. I had a pair of burgundy knee high boots and he matched it 1:1 fixing both the leather and the soles. Also he fixed two purses for me - one blue and one cognanc strap. I'm so happy to have such a reliable expert in the area who is also affordable. Highly recommend!

Sami is the sweetest and does amazing work! His hours are a little wonky but worth it. True old…read moreschool shoe repair.

100% the best of the best Superior work here. This guy is…read moretop notch with great prices, quality care in a timely manner I'm so pleased with Sami's expertise!!!!

Ruined my Salvador Ferragamo's, just came in for a shoe shine, stained them a diff color and now…read morethere are drops of stains all over. Took forever to get them back, along with a repair job for another pair. The place is an absolute mess, not conducive to taking care of people's belongings.

Sal has retired and the new owner failed in a repair of a pair of boots where the sole needed…read morereattachment. He glued it on but it didn't last very long and found to be shoeless in the middle of a day when the soles came off. This happened a week or two after the repair, so the adhesive should've cured by then.

Yea, Peter might be cantankerous if he starts with a wrong foot in. Or if you step in with a wrong…read moreone. But if you get far enough past the wrong foot stage and hand in your old shoes for repairs, you end up being in good hands. He really takes great care of you and turns out to be a nice guy. Just a bit unpredictable. Maybe mood swings of a senior guy? But as far as the quality of his work and the materials he uses - his job lasts years and years. Prices are reasonable. Totally worth trying him out and coming back.

I had been using this shop on Avenue Z off Ocean Avenue for some time, I am very satisfied with the…read moreworkmanship and even more so with the pricing which is about half of what others charge for the same job, trust me, I priced them all and I know what is quality workmanship,

Your best local place to get shoes repaired. But wait, they don't only provide professional repair…read morefor shoes but also clothes, car mats, bags, zippers, and sharpening knife! The price is cheap but the quality is amazing. Labor charge per hour: $10 No refunds or returns after 3 days. Most of the time, it only costs $10. Finding hidden gems like this location is totally worth it. Here I'm sharing this with you guys! My experience(s): I went to get my black leather boots (from Italy) repaired since the zippers were broken. Pink ankle boots repaired since the bottom needed fixing.