I use a fitness membership through my employer, Fitness Pass, which provides access to basic…read morememberships at a variety of gyms in the area. My experiences with other gyms, including Planet Fitness and VASA, were straightforward and seamless. Both had clear and convenient processes for enrolling through Fitness Pass. Unfortunately, my experience with the Orem EoS Fitness location was different. When I called to ask how to sign up using Fitness Pass, I was transferred to a membership representative who informed me that I would need to pay an additional $10 per month on top of what I already pay through Fitness Pass. When I asked for clarification, I was told this was essentially because the gym needed to make more than what Fitness Pass provides. This explanation did not seem appropriate or consistent with how the program is intended to work. To verify, I contacted Fitness Pass directly. They confirmed that I should not be charged any additional fee for a basic membership and even offered to join a three-way call with the gym to clarify the situation. However, when I called the gym back just minutes later, I was told that membership staff were suddenly unavailable for at least 30 minutes, despite having just spoken with them. I then contacted another EoS Fitness location in Springville and explained the exact same situation. Their staff immediately clarified that the Fitness Pass fully covers the basic membership and that no additional fee is required. I visited that location in person, received a tour, and completed my enrollment in about 20 minutes, without any extra charges. They also explained that the $10 fee mentioned by the other location applies only to a premium membership and is entirely optional. Due to the conflicting information and lack of transparency from this location, I will be going to the Springville location instead, even though it is farther away. Based on my experience, I would strongly recommend confirming all membership details carefully before signing up here.

On May 7, 2026 I began a "free trial" membership with Eos Fitness. Their own website advertises it…read moreas "No credit cards. No commitments. No excuses!". I know that gyms like this are infamous for predatory practices around cancelations so I specifically asked the sales representative at the time what the process would be like to cancel and if there were any fees. I was explicitly told that cancelation can be done any time online and there is no cancelation fee. The sales representative took it upon himself to recite the basics of the Membership Agreement - likely as a tactic to get me to listen and talk to him rather than reading the agreement for myself. Even though I was explicitly told there was no fee to cancel, what he failed to mention was that cancelations require a 30-day written notice and that within those 30 days I will be charged nearly $100 for an annual fee and first month membership. This is incredibly predatory behavior. I even called the listed phone number, just to reach an answering machine. It instructed me to "press 2" for cancelation requests. When I pressed 2, the answering machine said nothing about cancelations - only about updating my billing method. I tried that and the only options it gave me were to add a new card or new bank account. No option to cancel. I went in-person to request to cancel and was told that nobody on-site would be able to help me cancel and that I had to do it online or over the phone. I called the business several times and was finally able to reach a representative who was just as unhelpful.

Great staff, I was in America on a holiday and attended the gym near Sandy in Salt Lake City.read more

Shady billing practices. I cancelled a good few months ago just to find out I was still being…read morecharged and now being sent to collections. Plus where is this amount coming from? Definitely distinct from the amount advertised. Plus it's crowded. If I wanted to pay the amount they're actually charging I'd go to a premium more private gym. Spend the money and go somewhere that won't try and steal from you.

From the moment I walked in I felt welcome. I am currently on a very extensive workout regimen. Due…read moreto back injuries I have not been able to do my job as a CNA. I walked in looking for a way to get back to normal as by the time I walked in I couldn't even take care of my home and my pets properly because I would be in severe pain shortly after standing up. They set me up with personal trainer Landon who is a coach for the BYU basketball teem. He is also well versed in rehabilitation. I have been on the program with him for 6 weeks, im on my 7th now. I have seen improvement. I have lost at least 7 pounds and have been able to make headway in getting my house back on track. My care of my pets has improved as I am able to be on my feet longer now without pain. This gym has pretty much changed my life. Landon is awesome, despite being a little bit of a slave driver about some of the exercises. But that's his job. To push you so that you can improve. I highly suggest this place and Landon as a trainer. Just be ready to work hard and stick with it. The staff there is always willing to offer encouragement or suggestions to help you succeed.

needed to the gym when I moved here... They had a good special running. Must say the pool has been…read morebroken for weeks... Very cold! Only reason I joined so I'm a little questioning if I made the right choice now. Also, showers are definitely meant not cleaned regularly, and the Jacuzzi has a black mold growing under the edge all the way around. Have to be honest.

Love this gym! It has an awesome atmosphere and energy and never is too packed. They offer…read moreclasses for kids!! My daughter is shy, but the teachers do such a great job of making her comfortable. Owner kjell is so nice and personable. Can't recommend this gym enough!

A small, speciality gym with an emphasis on boxing. A more personalized way to engage in unique…read moretraining in an intimate setting with a cool mural by London Muralist, Ben Slow, as a backdrop.

This place will sign you up for a free trial membership without telling you after you try to…read morecancel. After three years they will start charging you because the free trial (that you never knew you had because you thought you canceled) ends. When you tell them you never wanted a free trial membership and want a refund they will just laugh and tell you they can't issue refunds, but they will offer another free trial membership. This place is a joke.

Signed up for a free session but had to cancel and told them I'd reach out when I have…read moreavailability. They texted and called me both days following that conversation. I expressed that I was no longer interested in their studio as I didn't want to be pressured into scheduling an appointment, and their lack of professional boundaries. They got extremely defensive and claimed that they are supposed to contact people more than once a day in order to schedule appointments. When I said I will contact management about my experience they said I am no longer welcome at their studio and that they hope I get the "support and resources" I need.

I love love love Hermes! I have gone there as a teenager, and just visited again with my mother…read more They are so kind and considerate of your needs and are very attentive. Willing to work on your level and help you increase your abilities. My favorite crossfit gym. A healthy enviroment to get fit!

Extremely hard work outs and knowledgable coaches. They will push you to your full potential and…read morethan some.

I bought a one-year pass and literally found out two days later that I was moving out of state for…read moremy husband's job. Since I hadn't used the pass at all, I asked if I could cancel. Instead of understanding, I was told I would need to pay 75% of the pass (around $680) just to cancel, even though not a single payment had been made yet. I've supported this business since the very beginning, so it leaves a bad taste in my mouth that the owner couldn't show a little flexibility or compassion in such an unusual situation. Policies are one thing, but refusing to cancel a pass that was purchased less than 48 hours earlier and never used feels unnecessarily rigid and money-driven. Now, I'm stuck paying for a yearly pass I can't use because I don't even live in the state anymore. I used to love this place, but the way the owner handled this situation has completely changed how I feel about supporting the business.

Cleanest, well built from the ground up with the best instructors. So welcoming to complete…read morenewbies. Worth the trip.