Great place so far in Glendale; need to repair towel scanner; great idea but won't scan phones due to placement of scanner on wall.

If I could give zero stars, I would. EōS Fitness has been nothing but a nightmare since August, when I first tried to cancel my membership after moving away. The first person I spoke to told me my membership would be officially canceled on October 7th. I followed every step, called to confirm, and was assured it was handled. But of course, it wasn't. That first employee never noted anything on my profile, so I was charged again. When I called back, Deija White told me her manager, Joseph Kiersten, would email me written confirmation that my profile had finally been updated because, according to her, the last person "didn't put it in the notes." Not only did I never receive that email, but the manager was too afraid to come to the phone and instead put all of the onus on poor Deija. You could absolutely tell she had to keep going back and forth with a manager who wasn't supporting his employees. The result? More excuses, more delays, and another charge. EōS Fitness has perfected the art of wasting your time and taking your money. Every person tells you something different, no one follows through, and they hide behind empty promises instead of taking responsibility. It's unprofessional, dishonest, and downright cowardly. If you value your time, money, or patience, stay far away from EōS Fitness -- they'll drain all three before admitting they made a mistake. read more

EōS Fitness - Hot Tub - Always dingy and never clean - Gyms Near Me - Glendale, Arizona

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I highly recommend you find a Trustworthy Reputable GYM / Organization. My experience in canceling my gym membership is shared by countless other gym members that have left EOS. My saga started in Nov. 2025. First I attempted to cancel my gym membership on line, but there was no option. I then called the gym to cancel over the phone and was told I would have to physically come in to cancel the membership. Around Nov. 28th I went to the gym to cancel my membership. The employee working at the time said their was nothing they could do and that I had to speak with a manager to cancel my membership. I asked to speak with a manager and was told there was not one on staff at night and I would have to come back during the day. Until now, I was not aware that the employees of EOS are not trained in verbal communication, or paper communication, or electronic device communication, In fact they are trained only to not communicate. They are trained to have a very do nothing, non-helpful attitude. For an organization to be open "24hrs a day" and not have mangers available during "business hours" is unprofessional and possibly illegal, that is up to the state of Arizona to decide legality. I went back several days in a row each time I was told there was not a manger available. Then my bill came and surprise they charged me another monthly fee, for a service I said to cancel. It gets better. Finally I speak with a manger in early Dec. 2025 who tells me he will cancel the membership but he does not have the authority to stop any additional charges or reverse any charges. Now it is Jan. 2026, I check my bill, and guess what? There are additional charges from EOS. This time they are for a full year membership plus monthly fee, for a membership canceled in Nov. 2025. I have since notified my Credit Card Company and the BBB. I recommend anyone else in this position to do the same. You need to have your card canceled so EOS cannot charge the card. Then ask your Credit Card Company to investigate EOS and reverse the unauthorized charges to your card.. I then decide to call EOS Peoria and go to the billing department. I spoke with two different people and they both said they cannot do anything. Cancellations and fee reversal is up to the individual location where the memberships is (remember I called the 10160 W. Lake Pleasant pkwy Peoria AZ. 85012, where my gym is and the person on the phone, verified me and my account). The person's I spoke with must not have known their own address to make such a statement. At least I was able to find out that the manager had finally gotten around to canceling my membership in Jan 2026. I guess the manager needed to pad his year end figures illegally, so he could keep his job. What other reason could there be for their idiotic financial illegal loop system. As you can see they have quite the scam going. Everyone pretends to know nothing or can do nothing. Save your self the time, the headache, and your hard earned money and look for a reputable gym. EOS is not a reputable gym. If you must choose EOS as your gym, be aware of their fraudulent behavior. read more

I visited EōS Fitness to use a trial/day pass, and Logan informed me that I needed to bring a current member in order to enter. However, the information on the company's website states that you can activate your own trial pass without being accompanied by a member. 1:04 am read more

This is my go to gym although there's another literally across the street from me. I prefer this location as it is HUGE!! No matter how busy it gets, there's always an alternative machine or plenty of free weights available. Staff are mostly college aged kids & friendly when checking in. Gym is clean and well maintained. If a machine is out of order, it's usually fixed by your next workout. They have a sauna (in each locker room), a pool &hot tub, basketball court & even installed an outside workout area for the cool weather days. They also have a cardio movie room where you can watching a movie all while using a treadmill, elliptical machine or the stair stepper machine. Check it out for yourself! read more

Not too busy before 2pm!! They keep it very clean and the ambiance is nice. Just sucks that for my "intro session" never got rescheduled like I had asked them to do while there. Good working machines and equipment. only 1 broken machine that I've seen read more

The Customer Service experience is awesome always being greeted (Andrew) is one of the employees there definitely is welcoming and gives supportive suggestions !! The only thing I would say that needs improvement & consistency is the Sauna it is always down but I do have an understanding that our gym members do not follow the rules of NO LIQUIDS!! On the Heater. Other than that Y'all are Awesome !! read more

After a bad streak at EOS locations, I had to congratulate this one. It's always clean, the staff are more than happy to help answer questions, the layout and design make sense, and the machines have fantastic variety. If something is busy, you can find something similar to match. Great work read more

The equipment and amenities are great however the personal are shady, do not buy into the training lessons and cancelling your membership is a nightmare. Do not do anything over the phone and get everything in writing. EōS uses ABC financial solutions who is going to do everything to keep charging you. read more

A years ago I went to the nearby EOS Fitness to purchase an annual membership for my son as a Christmas present. Apparently it is not a customary practice, purchasing annual membership. ‍Payment on a monthly basis is what is customary. The process took more time than I thought should. My son has been happy with his membership and wanted the same for this Christmas, easy peasy!! I walk into the 59th Ave/Thunderbird location and who but Landon greats me with a smile. Landon was the only one at the front desk and was greeting members, answering questions, answering the phone and actually very good at all of it. I ask Landon about any upgrades and he jumped on that train. Well, needless to say Landon is also very good at upselling! Way to go Landon!! read more

This Facility Rocks!! Staff is very friendly & machines are clean. There is enough variety for people to create an affective workout! 10/10. read more

2 weeks ago I went to talk to the management, spoke with several of the managers, asked for the cancellation of personal training. I was asked to try for 2 sessions unknowingly was signed up for a 90 day contract that I was never told that I was agreeing to when asked to try the personal trainer, it was out of the blue, here try two for free and if you don't like it then you can just quit. On the first attempt, the personal trainer was late and never showed called and offered apologies, and I said okay. Long story short the trainer either never showed up or was late every time, while Sebastian rescheduled me for a session, on the day of the rescheduled session Sebastian was in a car accident and was hurt, I asked the trainer to cancel my personal trainer's contact, which after I was billed $140 for him and I asked Sebastian why was I billed when you did nothing and immediately wanted to schedule me for a training session, I expected Sebastian to do the right thing, no apologies and never return the money, was charged again yesterday $140 and haven't seen Sebastian since end of April and EOS continued billing even after speaking with management and will threaten to ruin your credit if you decide that you no longer want a personal trainer. Let this be a cautionary tale, Sebastian is still there accepting money for work never done, billing is aggressive, if a lawyer reads this, I saved all the texts, don't get misinformation, sound good until Sebastian is late or leave your session early. Warning: lots of red flags read more

I subscribed for $10 a month. They deducted $48, $95, and $33 from my card without my knowledge within 3 months, and my subscription was only $10. Theft. read more

Amazing. Good local gym. Enjoyed my workout there. Lots of different machines and lockerrooms were nice.

My favorite EoS in the valley. Friendly & professional staff. Great equipment, the gym is huge. Even during peak hours the gym is still spacious. read more

I love this gym and usually go here even if it is 30 minutes from my home. A larger gym, better air conditioning and machines

I couldn't find the policy on lost and found. I lost a key fob and was hoping to check if it was there, but an employee told me they tossed everything yesterday. I assumed they would keep lost items for at least 30 days to give people a chance to claim them. Losing my item just yesterday and finding out it's already been discarded is really frustrating and makes me consider canceling my membership. I could not find a policy on website. I hope they change something. Just know if you sign up for a gym and lose something, they will most likely throw it away. read more

Charrawn is the best class instructor! She's always encouraging and her classes are so full of energy! We love Charrawn she's the best!

A zero! Terrible management team. Signed up, never went once. They have charged me 458.29 from my debit card. I have spoken to Eli the manager there, he has promised me an email reimbursing me charges because of injuries I had prior and new injuries. Terrible promises and no delivery. Today I'm going to refuse the charges with my bank which I held off giving them the opportunity to reimburse my charges. And will also call a district manager till I get this solved. Will never do business there and don't give them a debit card ever. read more

Seems like sauna has been broken longe than it's been up for. They say it's from people pouring stuff over the coils, but at this point I feel like it would be more efficient to either put a pan over it that you can pour stuff on to or put it in the wall where it can't be accessed. Sauna is the only reason I even signed up here read more

I was charged 92 dollars last month I have talked to several people and keep getting the run around I emailed corporate and was told I would get a reply in 2 days that was Monday it's not Friday read more

My daughter was a member there for over three years. She cancelled her membership due to going into the Coast Guard two months ago. She graduated boot camp and came home for three days before having to report back. She went back to this gym for a day pass today, Super Bowl Sunday. She explained that she wanted to lift just for the day. They charged her $20 for a day pass. I can understand that you do not support our military, but $20 for the day when you charge $10 per month before taxes? Charging two month of fees for one day? I'm not sure whom I'm more frustrated with... EOS, or my daughter for paying. Do better EOS! read more

Honestly, I only go to Thunderbird because of Aiden his energies just amazing always in a positive mood every time. If i have an issue He's always solving it for me having trouble with my account or anything I can count on him to fix it. He's always making me feel welcome. read more

Best club I've been to so far! Always friendly and clean! Staff is amazing and always so helpful!

Great facility. Has all the equipment you could need and it is super big! Unfortunately it has gone downhill the last few years. They have sold too many memberships so it is packed no matter what time you go. No one likes working out in a packed gym. And the mirrors always have spit all over them, they seem to never get cleaned. I wonder if the equipment ever does. I used to love this place but sadly I'm starting to to have to consider finding an option that works out better for me. read more

EōS Fitness - Dirty mirror - Gyms Near Me - Glendale, Arizona

Gabriel, the front desk employee, is so welcoming and helpful! I was having issues with my account and he wa every patient in getting everything resolved. Love this location. What a vibe. read more

ES Fitness has reassured me four times that my training contract has been canceled. As of yesterday, another payment was taken and there's another charge on my card. I've had two sessions and frankly they both sucked and I've had other trainers at other gym so I don't know what to expect. So that just adds insult to injury. Two of their representatives have replied to my other reviews here assuring me they want to make everything nice. Two times the Better Business Bureau has been assured that it has been taken care of and that a refund for the extra payments is in the works. And yet that is a lie. They continue to be two monthly payments taken. This is the most disgusting lack of business professionalism. I have dealt with in a long time. I've heard excuses about them having been bought by another entity, that there's a third-party that they use for the payment processing. Just total bullshit by now because apparently now there are three entities that don't know what they're doing. And they all found each other. read more

Customer satisfaction and service starts from the top! General manager Matt and salesperson Gavin get a monstrous -0 ( ( location, next to McDonald's on Thunderbird). Gavin over charged my CCard 3 times amount we agreed upon, I reiterated it five times prior to allowing him to bill my card. Contacted Matt, said would resolve issue. I understand tales 3-7 days for refund. I left 3 messages for Matt to see if issues were being addressed, haven't received text call email from Matt. What out for this location and G manager Matt. I believe Eos gym is reputable in general, just few bad apples at this location. Cust. Be ware.... If any issues try contacting district manager Derick! read more

Do yourself a favor and go to another gym. Or at least don't sign up for their personal training program it is a scam. Originally they put me under the impression I was gonna pay 200 a month but were charging me 400 and refused to cancel when I brought it up so I had to cancel my whole bank card. Then they harassed me month after month telling me they were gonna mess up my credit pretty much so I agreed to come back for a reduced price on the training and I have bank statements proving my payments but they are harassing me now again claiming I haven't been making payments and its not cheap so again save yourself the headache don't sign up with them. read more

I referred a friend and they knew about it, and as I went to the bathroom she didn't put me down as a referral. They lied to my friend and me. About getting the perks you get. When you sign up !... Don't go to the one on 59th and Thunderbird. They lie at this place, They don't want to help you they only want your money! read more

I love this gym I visit many locations and this is by far my favorite. That overnighter Damien is so kind he's the only reason I still go there, and he's packing serious heat read more

Looks like EOS needs to work some things out. Asqueroso! Las fuentes y el baño estaban muy sucios. Los pesos de las machinas necesitaban nuevas pegatinas para indicar el peso elegido. Estaba muy ocupado. El aparcamiento siempre está lleno. El personal es un poco grosero, pero es vestido apropiadamente y tiene buena higiene. Cancelé mi membresía. Todas las ubicaciones son iguales. Envié un mensaje al jefe y él no respondió. Consejo: no venga acá. read more

They have overcharged my account by $302.88 and won't make it right!! It was all in front of them too and they still won't fix it. Now I have to dispute it AGAIN!! read more

This is a great gym with ample space which includes a swimming pool, hot tub, steam room and massage chairs. EOS says this is their largest facility in Arizona (Former Safeway). The staff are friendly, gym is clean and they are open 24 hours! At the moment, I go to use primarily the hot tub and massage chairs. Trust me when I say I get a 10 hour work out at my job (Warehouse) so it's nice to get rejuvenated here at EOS. read more

I didn't know about the new and improved EOS Fitness. I wanted to write this quick review because, in the past, I went to a different EOS that was overcrowded and not well-maintained. However, this time around, things have changed. From the moment I walked in, the staff at EOS Fitness made me feel welcome. Instead of a generic tour, the fitness manager, John M, personally showed me around. Unlike most gyms, there was no pressure to sign a long-term contract, just genuine answers to my questions and he even showed me all the improvements they made since I last went to an EOS, including more equipment, a variety of classes, and new machines. After a few weeks of working out at EOS, I can confidently say it's a fantastic gym. They have multiple locations, well-maintained equipment, and a clean environment. The atmosphere is casual and friendly, and the trainers really know their stuff. Even after signing up, John still remembers my name and says hi! It's refreshing to receive genuine customer care, which feels like a rarity these days. Customer care is not an afterthought here. EOS Fitness treats you like family from day one. And all of this comes at an unbeatable value. read more

Every single one of the girls that works at the front desk are all on power trips. They literally check people in but think they have some much power. They are rude and disrespectful. Two days in a row they stared my daughter down and told her not to give them attitude. I do not recommend this place simply because if these girls in the morning that work there. Rude and disrespectful. When I asked them to cancel my membership she said it was fine they would just put my in collections. read more

Nick P and Gabe T always assist with great customer service employees like these two at the front desk, which is why I continue to come to this EOS read more

I workout here 4 days a week amd train with Kevin Levinson. he is all about his profession he loves what he does and it shows makes it rewarding and fun. I have had a fee trainers and found that they don't care as much as he does for what he does and geniully cares about the client well being. thanks kevin levinson ​ read more

If I could give this place zero stars I would the way they treat the people who are canceling their memberships is fucking ridiculous. I called eight months ago to have a membership canceled. I want to find out today that they charge my account another $80 and have been charging my account for the past eight months when I told them to cancel the whole account so just be sure to watch your bank account, the guys are Shystie I will never return to another EOS. Yeah probably doesn't hurt them but I won't be back also, the manager is very incompetent. You ask her a question she refers back to the last time you called and bases your visit off of the last time you called not the reason you are there for the current time you asked me that's just a bunch of idiots. read more

Regret signing up here Machines always broken- takes weeks to repair Beyond crowded at every hour of the day read more