Title: Extremely rude, racist behavior and dishonest lowball offer -- stay away…read moreI went in to sell an 18k gold necklace and had one of the worst experiences I've ever had at a business. The man behind the glass was openly hostile from the moment I walked in. His attitude felt blatantly racist -- dismissive, condescending, and aggressive in a way that made it clear my race played a role in how I was treated. He lied about the current gold spot price (I checked it on my phone while standing there -- it was way off) and then offered me roughly 55% of what my necklace is actually worth. When I questioned the numbers, he became even ruder and basically told me to take it or leave. No explanation, no transparency, just attitude. I've sold gold before and have never been treated this poorly anywhere else in Houston. This place is predatory and discriminatory. There are plenty of honest gold buyers in the area who will treat you with respect and give you a fair price -- do yourself a favor and go literally anywhere else. I will never return and strongly urge others, especially people of color, to avoid Houston Gold & Silver on Humble

Took some old silver coins in today and they paid top dollar. Turned around and spent the proceeds…read moreright back to them for Silver Eagles. Win-Win!! Knowledgeable, Fair and pleasant to deal with.

This person jacked my ring up, once was a nice place, but the Jeweler is wack, beware, dont take…read moreyour Jewelry Here!

Don't let the clutter in this little shop make you turn around and run. He might have a little of…read morethis and that in his store, but his workmanship is A++. Great prices on jewelry and watches too. Uses only American batteries in his watches so they last longer. We've brought him several pieces of jewelry to work on and they always beautiful done.

After requesting quotes from various gold buyers, I ventured into Gold Buyers of Texas and…read moreencountered the very knowledgeable and candid owner, Rick Simmons. Although it took a bit of education beforehand and a few minutes of negotiation, Rick offered the best overall evaluation of the gold pieces I was interested in selling, and very quickly offered what I considered a fair price based on the day's gold trading rates. Other buyers in the area, including the much advertised Gold and Silver Buyers, lowballed their offer by more than $300 (for only one of the three pieces) until I produced the documented quote from Rick Simmons. Gold and Silver Buyers then changed their tune and insisted they would match Rick's offer, but by then I'd lost confidence in their ethics, knowledge and expertise, and decided to forego the minimal additional amount they offered and plan to return to Rick at Gold Buyers of Texas, who I consider more honest up front.

Danny is very pleasant and courteous. He sized my ring while I waited…read more ..................

I wanted to add 2 charms that I received as anniversary and retirement gifts to my James Avery…read morebracelet. I found Bench Jeweler when I googled jewelry repair near me and found Danny. I called him and asked him if he would be able to add my charms while I waited and he did just that. The business is located inside the Joe V's on FM 1960 near Aldine Westfield. When I showed him the charms, he asked me where I wanted them to go on my bracelet and just like that he was finished in less than 10 minutes. He even cleaned my wedding ring and another ring that I was wearing free of charge. I am very pleased with the service and will be visiting Bench Jeweler for all of my jewelry repair needs.

Excellent customer service! Needed a temporary ring sleeve (my ring was purchased elsewhere and…read moremust be resized) and the sales associate was so kind and professional. They had a nice selection of engagement rings for men and women. We tried a couple on but we are just visiting the area, so the sales associate write down the information of the ring we liked so we would have it if we wanted to find it at home. She didn't have to do that, or clean my engagement ring, but she did! Excellent customer care in my opinion.

Why you should never purchase anything from Gordon's Jewelry (Zales Corp). I was given a necklace…read morethree years ago as a Valentine's Day gift. Along with the necklace, the lifetime warranty was purchased. I wore the necklace every day and never took it off until one day, when I pulled my hair back, a couple hairs got caught in the chain and it broke. The chain is covered under the warranty so I took it back to get repaired. I left 2 contact numbers and was told I would be called when it was ready to be picked up. 2 months after I had dropped it off, I still hadn't received a phone call and each time I tried to call, it would go unanswered. So I stopped in (almost an hour away from my house) to see what was taking so long. I was pretty annoyed when the associate tells me "oh, this has been ready for some time. Didn't anyone call you". I take my necklace and head home. The next day I put it on and wear it just to have it break a few hours later right where it was repaired. Now, I didn't have time to take it back right away because I was getting ready for my mom to be in town, after her visit, I was starting a new job, and then after that, the holiday season that would take me out of town. I had no time to get back to the store an hour away. I finally have time to go back now that things have settled down. I showed the associate my broken chain and ask if it can be replaced instead of repaired. He said, "yeah sure but we'll have to replace the pendent as well". I was kind of surprised but said ok. While I was waiting another associate turns around and says to me "well, if you don't want it to break, you'll have to buy a sturdier chain". I was really shocked at this because shouldn't the original chain be of quality and not necessary to have to buy a thicker chain? So I said no, I wanted the one that came with it. I stood there and waited while the 2 associates got together my new necklace. I asked if the warranty would transfer to the new item and was told no because it was a whole new necklace. I said "yes, because the other one broke and it wasn't repaired properly. Why should I have to pay for that". The guy that originally helped me then rolled his eyes at me and stomped off saying "I'm done with this crazy lady. She just doesn't get it". Um, RUDE much? When I try to get my questions answered from the 2nd associate, she just stares at me with a bank look and doesn't say a word. Then the guy comes back and sets my broken necklace back down in front of me and says "she can just have this one". I'm thoroughly confused and I'm still trying to get answered from the female associate and when I asked her why I'm not getting the new one, she says "I'm trying to figure up the difference for the new necklace". WTF?!? Come to find out even though the chain is covered under a lifetime warranty, they expected me to pay for the new necklace because it comes with a new pendent (something that didn't need replaced) and they didn't have just the chain plus the extra cost because the price of the necklace has gone up since it was originally purchased and I was to pay for a new warranty that was only $30 less than the cost of the necklace. When I asked for a manager the girl just gave me a card and said "fine, come back when she is here" then turned around to face the register and ignored me. Oh, and they wanted to keep the original necklace. What. The. Actual. French? I'll never be back and I'll be sure to let everyone know what kind of crooks they are.

Ariel is truly a master of his craft. The prong on my ring…read morebroke and I was so devastated. I went in for a consult on a ring repair and Greg was so professional and polite. He answered all my questions and i felt very comfortable with the whole process. Not only did they fix the prong but they were able to accommodate my request of turning my 5 year old ring into a beautiful yellow gold ring. All which was available by the next day! Truly love the new look

The customer service experience with CaBrina was amazing she answered all of my questions and they…read moremade my experience with DJP a breeze. Also Thank you to Arik as well for your professional support!

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

I sent request about information on some used Rolex clasps but never heard back! I guess they don't…read moresell Rolex parts.

Peeps we have a local place of business that replaces battery watches for only $10 per watch…read morebattery. He only uses Swiss batteries. C' on, where else will you buy a Swiss battery for only $10/top of the line in watch batteries for only $10? His price is a steal; do not expect a discount on the multiple watches you bring in at once. He firmly believes in the quality of a Swiss battery, and he will hold steadily to his price of only $10 for a Swiss battery. Sometimes he has jewelry for sell, from customers who did not pay for their repairs. He is also on target with excellent customer service. I had a total of four watches with me. He told me it would be at least two hours I believe. Man he was finished with my four watch in one hour. It is awesoyed prior to He only accepts cash for payments.

Excellent customer service, fast and convenient. Great price for my old wedding bands!read more

if your jewelry is worth $10, they will offer you $1. Complete waste of time coming here. This…read moreplace is for ppl who doesn't know the value of authentic gold and jewels. Get multiple appraisals before settling

Appraised my jewelry the same day, provided certificates, and were friendly to boot. I didn't shop…read morearound so can't comment on affordability. I was more into trustworthiness, and they fit the bill.