Veronica was extremely nice and gave me a really fair offer on my item for trade in on a phone, and…read moreeven worked with me on the price. Overall a great experience would recommend

WARNING, this business is selling confirmed counterfeit coins…read more Location had two numismatic United States coins for sale, 1805 1/2 cent and 1846 Dime. I purchased both on separate dates for a total of $630 and sent the 1805 first to PCGS for certification. PCGS confirmed the 1805 was a counterfeit, a local accredited coin shop who I sent the first through to PCGS then confirmed the 1846 was also counterfeit. I brought back and requested a refund, business refused. Employee refused to then give any contact information for the owner when requested. I have reported this business to the BBB, FTC, and Local Secret Service field office for selling counterfeit collectible US currency.

Owner has the empathy of a solid rock. My son passed away…read morewhile he had some items pawned there. I was able to get the receipts and go back to buy them back. He had already started to sell his items not even a month after his last payment. I asked him to contact whoever he sold my ring to so I could buy it back with no avail. An expensive Seagull guitar was taken out of its expensive case that it was pawned in and sold apart. When I asked where the case was, he said "I don't know, I guess I sold it, guitar and case were on sale apart", what I argued "why would you leave a 1k guitar unprotected, that's a really expensive guitar" he answered "You know, go to guitar center and get a new case for it, there you go" Don't pawn your things here. The owner doesn't care about anything but how to make a dime on your things even when you have been paying for the items to stay on the back as my son was.

This place is like going to visit, and borrowing money from a very interesting distant relative…read morewho has one of every item in the world. These are neighborly, authentic people who I know well over the years of pawning the same anniversary ring over and over. I am going there today because this hair won't cut itself and I want to see if the Kiss head (you know the one) is still there. Just so you won't think me unsentimental, the ring is the diamond I BOUGHT for myself when I was on my 4th marriage, because he was too cheap to buy me a diamond, just gave me the semi precious ring left over from deceased wife's collection, since he had sold the real one. He is past history as well.

I recently worked with Emilee on a gold sale, and it was a very pleasant experience. Emilee was…read morevery personable and fully transparent in our transaction. In under 30 minutes my product had its karats verified & was tested for purity and a price was offered & accepted. I highly recommend this business!

Today I visited this store and encountered a long wait upon arrival when I asked if I could make an…read moreappointment and was told you could not I was instructed to call and see what the wait time would be before returning. I called previous to going back to be told that the wait over and I could return. upon arriving back I was confronted with another 45 minutes wait and laughed at when I explained I had called previous to my arrival to ensure this would not be the case. The people here clearly do not value the time of their customers and I would not recommend doing business here if you value your time.

I've ran into some gold and silver stores where I have to take issue with their ethics, had one lie…read morestraight to my face about a price change (I could see the old price crossed out), but there's no such fears here. Chad is the owner, he's soft spoken but intelligent and fair. Sells at a good value, buys at 90% (Haven't had him turn me down when it's inconvenient like other locations will), and he's let me get by with snatching a little extra here and there! Wow! If you're looking for bullion, then this is the place, DO NOT go anywhere else. Collectables are few in stock here, but the selection is better than other places and there aren't any gore trophies with the dead guy's name on it (Other location). The only location worth buying at. 10/10

Nice shop, fast service, fair price. Overall a good experience. I've been back more than twice and…read morethe level of customer service has been great every time. I will be back.

Just walked in to look, ended up buying. Got a fair price, staff was genuinely friendly, which I've…read moreNEVER experienced at a pawn shop, and not that fake trying-to-sell-you-friendly you either. No pressure to buy and patient enough to pull 10+ different guns for me to hold and look at. They were extremely knowledgeable about firearms, and not snooty about it which is also very rare. They had a decent selection new and used. I'd like to see them have a few more options but I've been to gun shops in the area with less, and he said they were low at the moment so I'll have to check back later I never leave reviews but this place earned five stars.

Shout out to Chuck @ the new Capital Jewelry & Loan location in Montbello. He has an excellent…read moreselection of the latest in firearms & accessories. It's rare these days to receive OUTSTANDING customer service like this very often and to be treated with such courtesy & professionalism. I felt super compelled to write an EXCELLENT review because Chuck's attention to his customers, not only exemplifies qualify, commitment, but dedication to his customers as well; he has taken it to a completely higher level of performance. His level of detail far surpassed any expectation, for example; He not only was kind, curious, professional, and thorough during me & my husband's business with this store but he even remembered us both by name. Thank you for going above and beyond "the call of duty" of customer service that one could ever hope for. The attention he and his staff give is worth five stars and more! Keep up the good work and work ethic! I will and have recommended Capital Jewelry and Loan to numerous family, friends and neighbors!!!!

I love this place !!!! Always able to go above and beyond…read morefor me as a customer. Hella understanding also

I have been coming here for years having my jewerly repaired by Phillip. I had a herringbone fixed…read moreawhile ago and dont wear it often. I had it on recently for severval days in February and had a allergic reaction. He had repaired the lobster claws clasps. He replaced with metal that had a 10k gold stamp on it. .when I took to him he was , short , rude and stated he wss not going to discuss it I asked him to test it with a magnetic to, he stated under his breath to Javier of course it would attract to magnetic because gold is metal, ha not true or the whole chain that is 31.2 grams 14 k gold would attract. That was about 3 weeks ago he said it would be fixed the next day. Called today he was just as rude as before but I limited interaction he asked when I would be in I said 90 minutes. I got there and he asked if a could leave and come back. The city was there and told them they needed to be closed in 1 hour or get a summons, so yep I am waiting. He fixed they clasp. Was still a jerk blamed the city. I brought a magnetic to test it myself knowing with his attitude he would not. He placed my chain on the counter walked away as he stated i hope you are happy this is a 200.00 clasp. First, it's not even enough gold in weight to be worth 200.00 so not true. I am disappointed that they were friendly and great until this point, if I was not allergic to metal I would have never discovered he replaced my real 14k gold clasps with metal marked as gold. The replacement is not marked and is scratched but hopefully when shops open I can get verified to be gold. Beware deceptive practices

Greatest Pawn Shop ever been in. Nothing suspicious and extremely nice to customers. I was…read moreconcerned at all. Not a bit. Nothing shady. They knew exactly what they were doing.

Super friendly. they gave me a ton of money for my gold when i sold some old jewelry. will go back…read morefor sure...

What a sweet group of people! I have to wait until I'm on vacation to even visit a Brighton so I…read moretend to forget sometimes what I bought. Not a problem, they looked up my previous purchases and I could decide on what to add to my collections. Ended up not getting one of the knot items but did load up on the sale merchandise. Happy to say I've worn every one of them so far to work. They also gave me their card so I can just order items and they'll ship them to me. Thank you!!

I stopped by here once just browsing. Even though I only made a small purchase, the staff treats…read moreyou like a close friend or family. Daisy assisted me when a ring I bought lost a stone. She took my information and said that the company would ship the ring to me once it had been repaired (for free, I might add). Well I received the ring in a little heart shaped tin with a hand-written note. Later I received a gift card to be used at any time. I even received a call to wish me a happy birthday. I've always loved Brighton accessories and jewelry, but it's the customer service that has made me a customer for life.