Buyers be aware if your finance companies is demanding GAP insurance refund be sent to them after…read moreyou pay off your vehicle. The gap insurance is $ owed to you. They already wait too long to give the money back due to "processing" the closing documents and title. When insisting on an answer, no justification for holding my money could be given, and eventually..., and reluctantly, my money was given to me, but I had to drive from Morganton to Hickory to get it. In my opinion, that is bad business..

Terrible dealer, never again will I buy a GMC my warranty ran out November 2025 the truck software…read morehasn't been updated since 2023. Recently I found an issue that I've read that could possibly be fixed with one of the software updates that came out last year. Dealer wants me to pay for the update. They have proof the software hasn't updated long before the warranty ran out! They basically told me to go pound sand!!! Both Morganton and Hickory

They are busy but they listen and care. You can't go there for a 10 minute fix to all your…read moreproblems. Get to know them and give them time to look at your car. They will treat you fair

Went to look at a 2023 charger, asked the price of the car. Grady said let me check with my…read moremanager. I told him not interested in buying today just wanted a price to shop around with. He said no problem. Made small talk until Carlton was available to get a price. Grady said we don't run credit reports until we make a deal. I told him good cause my credit is frozen anyway. Carlton finally comes over and first thing he says is your credit is frozen. I said yeah it is and you weren't supposed to be running it. He priced the used charger at $40,000 mrsp. That's right $40,000!!!! No way that car is worth that. Then said he could knock it down to $36,000. I walked. Got to thinking about it and looked online at their website and it was priced at $22,700. Same car and same vin number. A week later I get a text stating I've been denied a loan from American Credit Alliance due to credit being frozen. I never applied for a loan!! It was Team cdjr that sent in an application WITHOUT my consent! Not only did they price gouge the car, run credit without permission, shared my contact information,but also applied for a loan! Never going back and will warn everyone I can about how shady they are! Also, will be contacting the proper people about this is hopefully it doesn't happen to someone else. Run and don't look back!!!!

After agreeing on an OTD price I sat down to sign the paperwork. One of the managers, Carlton…read moredecided to add in 6K worth of maintenance packages without saying anything. I was about to cancel the deal and then he tells me just wait 90 days and he will cancel. I live an hour away and my ride already left so reluctantly I went through with it. I get home and check the fine print and after 90 days it locks in. I come back and speak to another manager, Anthony who had me sign cancellation papers. After 3 weeks I call the underwriting company directly and they never even heard from the dealership. These guys are shady and they are liars. I eventually got everything cancelled and refunded on my own, but DO NOT trust them. After all that the vehicle I bought was a "certified preowned." 5 of the 125 items they are supposed to inspect were incomplete. Mismatching tires, loose lug nuts, and bone dry on washer fluid with a disconnected hose, among other things. I will not do business there again. Be careful if you do.

Hands down best buying experience my husband and I have ever had. Ahmad in finance was…read moreexceptionally efficient with paperwork drawn up and ready to go for us to be in and out in under 30 minutes. Todd, the sales manager was super communicative, professional, and a joy to work with. Shoutout to Carlito (hope I'm spelling that right!) who initially greeted us and got us set up and ready to go on the way out. Overall, 10/10 and would highly recommend doing business with this team!

Customer service is awesome and they are very knowledgeable and keep you updated at all timesread more

Drove 3 hrs round trip for a 2014 CRV. Very disappointing experience with Morganton Honda. The…read morecruise control did not work properly, the blower motor (heat/air) began growling loudly when we turned it on (and stopped blowing air in about 5 minutes), questionable rattly sounds coming from the rear-rend, etc... We did not buy the car. The expectation of going to a brand name dealership for a car that is overpriced with an additional doc. fee is that i can trust the car has been gone over and serviced with broken things replaced, or at least disclosed. The car was running when we walked up to It for a test drive, but the defrost wasn't on with the temp in the 20's....NO WONDER, IT DIDN'T WORK! It's not that a blower fan can't be replaced, but the bigger question is what else is wrong with this car they aren't telling me. It felt very shady, wasted 3 hrs of my day, and a tank of gas. I would not recommend this dealership for a used car. At least the sales person Faith was nice.

Very bad experience with Ford of Morganton, i have never met such disrespect from Managers, i did…read morehowever feel very bad for the salesperson that way trying to help us. My advice is make the trip and go to Hickory or anywhere besides Morganton Ford.

Would like to take away more starts.....One star is way more than they earn…read more Today $447 to replace a left wheel speed sensor. National average for this service is about $200. And it's so odd....last year they changed my oil. On the way one a wheel speed sensor dies, and they charged me $118 to replace it. Last week they changed my oil, and the next day a different wheel speed sensor dies. $447 this time..... We will never, EVER use the service department or purchase another vehicle again at Cloninger Ford of Morganton. And we've bought plenty from here over the years. NO more. Nissan, here I come.....