Fast and great service. I loved the video sent to go over our truck's service. We thank the young…read morelady that drove us to a breakfast spot while waiting for our truck to be ready.

Buyers be aware if your finance companies is demanding GAP insurance refund be sent to them after…read moreyou pay off your vehicle. The gap insurance is $ owed to you. They already wait too long to give the money back due to "processing" the closing documents and title. When insisting on an answer, no justification for holding my money could be given, and eventually..., and reluctantly, my money was given to me, but I had to drive from Morganton to Hickory to get it. In my opinion, that is bad business..

They are busy but they listen and care. You can't go there for a 10 minute fix to all your…read moreproblems. Get to know them and give them time to look at your car. They will treat you fair

Absolutely crazy on the charges. We purchased a jeep wrangler in 2016. We have always had it…read moreserviced at the dealership for warranty reasons. While in the shop for oil changes they have forgotten to replace the engine cover. You think that they would call knowing who's oil that they changed, but no... the next time under the hood you see it's missing. Of course a month or two later you call and you it's still out floating around the shop. It would be gone forever if I didn't call. One time they put a large dent in the hood. Luckily they photo the vehicle going into the shop and saw where it was done. Of course again they had the hood repaired. All of this takes up my time retrieving the cover or not having a vehicle while they have it repaired. Crazy. Yesterday it had a code that my son had read on his reader. So I took it into the shop. It had said that the thermostat needed to be replaced. I dropped it off and told the service manager what the code was. So he asks if I would like to put it on the analyzer to check everything out to be sure. How much $250 to tell me what we already know. So I say no, let's change the thermostat like the code said and put that $250 towards that... I don't know what these people think. So it takes a day to get the quote. It has to be done. When I see the bill there is a $150 part charge with a $200 labor charge and an additional shop supply charge of $35. Crazy, crazy 10% for using a shop tag and a pair of gloves. This is more than excessive and a total rip. I could see charging between $5 -$10 and at that they would be making money, not $35!!! Needless to say I won't recommend them to anyone and will never return for anything again.

Went to look at a 2023 charger, asked the price of the car. Grady said let me check with my…read moremanager. I told him not interested in buying today just wanted a price to shop around with. He said no problem. Made small talk until Carlton was available to get a price. Grady said we don't run credit reports until we make a deal. I told him good cause my credit is frozen anyway. Carlton finally comes over and first thing he says is your credit is frozen. I said yeah it is and you weren't supposed to be running it. He priced the used charger at $40,000 mrsp. That's right $40,000!!!! No way that car is worth that. Then said he could knock it down to $36,000. I walked. Got to thinking about it and looked online at their website and it was priced at $22,700. Same car and same vin number. A week later I get a text stating I've been denied a loan from American Credit Alliance due to credit being frozen. I never applied for a loan!! It was Team cdjr that sent in an application WITHOUT my consent! Not only did they price gouge the car, run credit without permission, shared my contact information,but also applied for a loan! Never going back and will warn everyone I can about how shady they are! Also, will be contacting the proper people about this is hopefully it doesn't happen to someone else. Run and don't look back!!!!

Hands down best buying experience my husband and I have ever had. Ahmad in finance was…read moreexceptionally efficient with paperwork drawn up and ready to go for us to be in and out in under 30 minutes. Todd, the sales manager was super communicative, professional, and a joy to work with. Shoutout to Carlito (hope I'm spelling that right!) who initially greeted us and got us set up and ready to go on the way out. Overall, 10/10 and would highly recommend doing business with this team!

Shout out to Mark Spake for his outstanding service. My 11 yr old CRV's AC broke down on my trip…read moremoving halfway across the country. I had no clue where Morganton was before 3d ago! I was already headed to Asheville so I googled nearby Honda dealerships and was able to book a service appt with Morganton Honda online. I was happy to see them ready to take my car in for service at the appt time - no wait. They quickly evaluated my unit and found the problem; unfortunately, they didn't have the part in stock. Mark was able to source an aftermarket piece nearby, had it delivered and installed 2hrs prior to his estimated job time. They provided me with a great loaner so I was able to make the most of my trip - got a hike in and grabbed some food nearby! They texted me when the car was ready so I got the text on a trail. This was one of the most transparent, seemless experiences I've had - now I can continue on with my road trip in the summer heat!

If you like having a car sold out from underneath you this is the place to go. I have been working…read morewith a local salesman there for over a week waiting for a certain vehicle to come back from whatever repair work they were doing. The vehicle showed up the salesman called me we spoke and I told him that I was interested in purchasing it tomorrow and please send me some photos of the vehicle so I could see it. I received the phone call the next morning that apparently another sales person at this dealership didn't follow proper dealership procedures, and did a side deal on this vehicle and sold it out from underneath me. I was told that the manager could do nothing about it so I asked a question what is the point of him in the first place? The salesman was nice, but everybody else after that was completely untrustworthy and that's why people don't like car salesman It's too bad zero stars are not an option

They lied about what was on my truck and then wouldn't fix or warranty the damage and work done to…read moreit. Had to file complaints with the state and get an attorney.

Very bad experience with Ford of Morganton, i have never met such disrespect from Managers, i did…read morehowever feel very bad for the salesperson that way trying to help us. My advice is make the trip and go to Hickory or anywhere besides Morganton Ford.