JY1701 - TEXAS CREAM BAR, CREAM PU,WALNUT
The product quality has been very disappointing, and the sales and customer services, even worse.
We purchased five 'Texas Cream Bar (walnut)' stools - less than a year later, various parts of the stools started to fall apart. Aside from the quality of the stools being substandard to the point of disintegration, we have a toddler rambling about, making it a dangerous flaw in the product.
We contacted customer service and received a response a week later.
Two weeks later, when the technician arrived he implied, at least 5 or 6 times, that it was my fault as we should have ordered the stools with a technician to build them. When I told the technician that I had not been informed of this option at the time of sale, and in fact, was quite disappointed at the reception of the flat pack as I usually avoid them, he maintained his stance and generally abrupt, unhelpful behaviour.
His final 'expert advice' was to "go to a hardware store to find and replace screws" (i.e. fix it yourself), before he ran out the door to make sure he didn't get a ticket on his illegally parked car.
The screws were very hard to find, and do not match the chairs.
I rang the office to report my dissatisfaction but never received the return call. read more