Very frustrated. I used to love this place but the past 4-5 times ive received items that were…read moredamaged, broken or missing peices. It is a pain to drive from Surprise to return. All items that were damaged, missing prices etc were marked NEW undamaged and 5 stars. Im about done.

When shopping online and picking up from this location, plan accordingly or just plan for…read moretraffic!!! A lot of the traffic for pickup or return can go all the way back to Buckeye Road. Definitely try to avoid Fridays as my last 2 trips were extremely long lines of car. Despite the traffic, when you do get in the lot and park, the staff is always friendly and they work really hard to get your items to you quickly. I have yet to have any issues with picking up or returning. Nellis return process is also easy so if you get something and need to return, it's no issue to do online. Just time it when you're picking something else up, or do like me and a few others, group pickup... just provide their phone and names or have them add your name to the order.

Wow! Who knew Arizona had such an amazing memorabilia store. This place is absolutely huge! If you…read moreare looking for an autographed piece of memorabilia you will probably find it here. They have a wide variety of autographed media. Sports, movies, bands as well as historical autographed pieces, this is my go to local business for autographed gifts. Autographed items come with a COA from industry leading authentication experts such as Beckett Authentication Services, PSA/DNA, and James Spence Authentication. Today I purchased two Christmas gifts. A Taylor Swift autograph framed piece of memorabilia for my daughter and a Shaquille O'Neal autographed jersey for my son-in-law. I truly do enjoy purchasing from CBU Auctions and have done so for the past eight years. I first stumbled across them when the Majestic Movie Theater was called the Alamo. They had a display table in the lobby of the theater that featured autographed memorabilia. My husband is a huge 49ers fan so we bid on a Jerry Rice Helmet and won it. That's when I found out not only do I get a wonderful certified piece of autographed memorabilia at a great price, but a portion of the proceeds go to a reputable charity. It just doesn't get any better than that. You can still find their memorabilia in Majestic theaters. You can also make purchases online. In one of my pictures below, you can see a screenshot of their home page. At the top of the screenshot, you will see their email address. https://store.cbuauctions.com. Thank you to CBU Auctions and their wonderful staff for always providing reputable products and fantastic service!

Won an auction at Dave and Busters in Milpitas that benefitted the Make A Wish foundation…read more Made my payment on Thursday and my 2 framed art pieces arrived promptly on Sunday! The items were well packed. Arrived with no damage. Fed Ex signature required was an additional $8, but well worth it not just being left at the door. The service was great! Very nice experience.

I am extremely disappointed with my experience at Mac. Bid and will not be returning…read more I am a new customer and have purchased several items recently. While some items were fine, I ended up purchasing multiple items that were clearly junk and should never have been put on the floor for sale in the first place. The final straw was a vacuum that was listed as "Open Box," but in reality it was completely nonfunctional and clearly at the end of its life. It looked like something that belonged at Goodwill, not on an auction floor being sold as an item someone would reasonably expect to work. When I contacted customer service, I explained that I understood the "as-is" policy and simply asked for a one-time exception as a new customer. Instead of addressing the situation, they sent me a generic email just repeating their policy and essentially saying it was my responsibility. There is a big difference between "open box," "used," and "completely dead." If an item does not power on at all, it should not be sold in the same category as open box items without clearly stating that it is nonfunctional. On top of that, all the extra fees and nickel-and-diming really add up and ruin what could have been a good thing. The concept is great, but the way it is currently run and the lack of customer service and transparency makes it a very frustrating experience. Too big, too fast. Customer service and common sense go a long way with new customers, and this was a very poor experience. Because of this, I will not be shopping here again.

I would strongly caution anyone considering MacBid. My experience was extremely disappointing and…read morehonestly felt deceptive. I purchased a cornhole set that was listed as "like new," but that description couldn't have been further from the truth. One of the boards arrived cracked in half, and the entire set was clearly heavily used--dirty and covered in cat hair. This was not a minor issue or wear-and-tear; it was completely misrepresented. To make matters worse, after all the added fees, the final price ended up being very close to what I could have paid for a brand-new set on Amazon--with none of the risk. Instead, I'm now out $70 on something unusable, with no refund. Overall, this experience felt like a bait-and-switch. Items are not accurately described, and the "deals" quickly disappear once fees are added. I will not be using MacBid again and would advise others to be very careful before purchasing. I would strongly recommend you avoid this place.

I've purchased several items from this auction house, staff is friendly and I've gotten some really…read moregood stuff!!

Bruce and his team did a whole-house online auction for all the items--large and small--in our…read moretownhouse. They responded quickly, did their work efficiently, conducted a successful auction, had all the items removed and even swept out the garage. The auction proceeds were in line with their estimates. We couldn't be happier with their service and professionalism. Excellent job!

Very professional group! Quick checkout…read more Great estate sale. Definitely can tell that they have been doing business for 30+ years.

As I knew he would do eventually because he does it with almost every one-star review (there are so…read moremany of them!), Bo Patrick came along and whined that he had somehow been mistreated by clients deeply unhappy with his service. Our contract with Fidelity stated that the sale would include artwork. It did not specify oil paintings. We did ask Fidelity to auction artwork, and all the artwork we wanted to offer for sale was photographed weeks ahead of the auction by Fidelity's employees or agents. To be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. In his reply to my original review, Bo claims that "The day before the auction [my family] removed $20,000 in artwork and now you are upset because we charged you a commission to do that but that's exactly what the contract allows us to do." First of all, it's quite a shock to read that we owned artwork worth $20,000, because that's not what Bo told us at the time. He gave us a much more modest assessment of the paintings' value. Second, regardless of the worth of the paintings, that is not what happened. I don't know if Bo's memory is so poor that he cannot recall the events of his sale with us, if he is so lazy that he did not bother to check the facts, or if he is sufficiently deficient in honesty that he doesn't care about the facts. But his account is wrong. Bo knew that the oil paintings would not be for sale. We had a Zoom meeting with him and Kelsee more than three weeks before the auction in which he tried to persuade us to let Fidelity sell the oil paintings and our father's home; thank God we never seriously entertained the idea of letting him sell the house. But we told him immediately after the Zoom meeting that we had decided against selling the oil paintings. When Bo originally talked to us about the paintings, he wanted to have an online auction, so that people all over the world could bid on them. But that never happened, because we told them weeks ahead of time that the oil paintings would not be included. Again, to be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. You cannot believe anything Bo says. He whines that he "had buyers from all around Arizona and other states drive-in for those paintings.... When they arrived, they were very upset with us as an Auction firm.... You affected our reputation that day big time." But if Bo had people traveling from out of state to bid on items we told Bo were not for sale and did not let Fidelity photograph or advertise for the auction, well, that sounds very suspect to me. It is by no means our fault if Bo advertised for sale things he knew would NOT be for sale. We did not affect his reputation--HE did. If people were upset with him that day, it is entirely his fault. Bo won in our lawsuit against Fidelity not because the contract let him charge a commission (the judge agreed that it was a very badly written contract and did not redound to Bo's favor) but because, as I stated before, at the hearing, the judge allowed one and only one witness to speak: Bo's partner Kelsee Wirtjes. Please read my original review to see what happened next. In the time since I posted my original review, Fidelity has received two more five-star reviews, but three more one-star reviews. Their previously poor rating is even worse now--and it's entirely their own fault. The crucial point remains the one with which I concluded my original review: Why would you hire an estate sale company who is so disliked by most people who have hired it? Learn from our mistakes. Stay away from Bo Patrick. Don't believe his unctuous denials. However much he tries to shift the blame for his bad reviews to the people foolish enough to hire him, the fact nonetheless remains that most people who hire him to run an estate sale are extremely unhappy with his services.

I have participated in auctions for many years. I feel that the Ritchie Bros auctioneer overlooked…read moremy $5,000 bid upon reopening lot bidding and forced me to accept the open lot bid of $9,000. In my opinion, their online bidding system has serious problems. I reported them to the Consumer Protection & Advocacy Section of the Office of the Arizona Attorney General through their online complaint process.

Poorly ran operation. I would highly recommend you go elsewhere with your money, but from a…read morereputable dealer. They are clueless...

Sold all my pieces and received fair prices. Easy to deal with the brothers and there was no stress…read morein trusting them.

Absolutely a five=start auction house! I have been buying and selling through auction houses quite…read moreactively for over 20 years. There are several top-notch auction houses in the Phoenix metro area - and Ace of Estates is right there in the top tier. The staff is friendly - that's nice. The staff is honest - that's important. As a buyer I depend on the auction house to give me an honest appraisal of the condition of an item as I do not live in the metro-area and seldom have a chance to preview in person. I understand the need for the auction houses to give caveats, but coming from Ace of Estates, the descriptions have always been accurate. The photography is excellent, showing me the important details. The staff is very knowledgeable and always quick to respond to any questions I have. This top-tier auction house has become an excellent source of high-quality inventory for me. THANKS!!

Life is like a box of chocolates sometimes you don't always get what you want…read more Just know that the stuff that they show you online is sometimes not what you pick up

I LOVE this place!! Where else can you get like new or new merchandise for a huge discount. Theres…read moreno reason to pay retail ever again! The staff is super helpful and kind. They have 2 online auctions that close on Monday and Thursday nights. They have 1000's of items from big to small. Easy to sign up, easy to bid and easy to check out. Go check out the warehouse to see what they have on the floor for sale too!

I read reviews on this business and decided to call them for some information on having an estate…read moresale. I called three times and each time had to leave a voicemail. My three calls, voicemails have yet to be answered. I'm not feeling good about them at all. Moving on

It was extremely important to me that I find a company I could trust. Honesty and integrity are…read morekey when I'm going to give access to my parent's home and all their contents. Also, the financial aspect of dealing with cash requires the utmost in honesty. I'm so relieved to have found EstateSalesAZ! My parent's house was VERY full of everything collected over the lifetime of having a family. A husband who loved audio/video equipment and enjoyed having every tool and power equipment. A wife with hobbies and a hesitancy to throw anything away. The home was wall to wall with furniture and household items. An estate sale seemed overwhelming and we knew we needed to find an estate sale company. After interviewing 5 different types of estate sale companies which included online auctions, in-person auctions, consignment sale companies, buy-outright companies, and traditional estate sale companies...we carefully decided to hire EstateSalesAZ. We were impressed with their straight-forward flat fee pricing with no hidden costs. Other companies wanted to nickel and dime for every small item...not this company! Everything was included in their flat fee...credit card transaction fees, handling donations, garbage removal, clean-out and clean-up at the end. The owner, Joe Cestaro, is efficient and high energy. He went through the whole house to sort, organize and stage. He came with all the tables, he set up quickly and it all looked amazing when ready. He was smart about prices and researched those that he didn't know. He was personable and you could tell that the customers at the sale really liked him. He ran the sale on-time each day. He advertised all over the internet and it all lead to a great turn-out. He sold items that we never thought in a million years would sell...and for prices we never believed he would get...but he did! The sale was a huge success, almost everything sold and we made more money than we ever expected. At the end of the sale, everything was out of the house...just as promised. Walking in...I couldn't believe it was vacuumed, mopped, super clean and even smelled lemon-fresh! The only negative I could comment would be that Joe had a few equipment glitches with his computer and printer but he worked around the issues and was able to fix them quickly. I also think he could have used a little more help on the first day of the sale...his advertising and signs worked almost too good...people were everywhere! But, I'd say that was a high-quality problem to have as I was happy and relieved to see the big turnout. I am a happy customer and will be telling everyone I know about my experience...one of the reasons I'm leaving this review for others to see.