Good turnout on my exam and the variety of styles on frames kinda pricey but your eyes deserves it.

Never go here. Receptionists are terrible and give attitude for no reason. Overcharge and refuse to process insurance correctly.

I won't be going here again. My partner and I scheduled appts 15min apart so we could both get our eyes checked. The assistant person had a strong cigarette smell and insisted that she get inches away from my face. She also did some sort of eye test that made her put a device literally almost touching my eye and she wasn't very good at it. At the end of it all the price was way higher than I've ever paid at an eye doctor. They asked me if I wanted to buy contacts told me how much money I would save with insurance and I thought I was getting a deal. Turns out contacts direct still had a cheaper option. My partner also ordered glasses and when they came in the prescription was wrong. They have astigmatism that wasn't properly recorded and have a prescription that gives them headaches. We will have to make a new appt and get the glasses fixed. Hopefully we won't have to pay. Needless to say I won't come here again. read more

came here for my very first eye exam, and it went by very smooth. The staff is very kind and Dr. R Bell was very helpful and informative about my eye health! he was very patient and made it quick as the same time. Would definitely recommend this place! read more

This was said to be a professional establishment; however, they have a rude receptionist who hangs up on customers. You cannot get an appointment without the receptionist verifying your insurance. I have insurance and can prove it, but the receptionist did not care and would not allow me to make an appointment. My recommendation: For peace of mind and quality service and glasses, find a different Firm. By far the absolute worst Eye firm I have ever contacted. read more

I usually come here... for years, but they've gone down hill in service with the nurses and receptionists. The impatient rude attitude with the nurse that was helping my son was crazy because he's the sweetest kid... And they don't really discuss what they're adding to the glasses anymore when you're ordering them, but every time I go- they're more expensive and BOTH my eye insurance policies are great coverage. One time I questioned it and she said "well they must have charged you wrong last time"... what?? Isn't it click click add?? How do they charge differently for the same options?? You say "yes" to AR coating and they give you the most expensive, they add the warranties without even asking if you want it. They do top most expensive options for everything without discussing options at all, then they use shady close the sales tactics like "without insurance you'd have paid this much, but you're saving this much"... yeah, but I could be saving more of you didn't automatically add most expensive options. I'm not even sure the doctor really wanted my son to get the most expensive lenses, he's 9... then they give you pushback for asking for refunds. Might need to find somewhere new and stop recommending them to people. Dr Jiang is always really nice and patient. read more

Walked into business to get a prescription filled. The receptionist was very rude. Did not make it 3 steps in before I told her to have a nice day and took my business somewhere else. read more

I remember this place a few years back. Great selection of eyeglasses. Staff were awesome. Extra source for eyewear.

First time going for my son (11) and I . We were placed in separate rooms and examined individually ! Which I thought they would reunite me with him so I could talk about my concerns regarding my sons eyes . DR. Hang Jiang. never introduced herself to me before examinging my son.She swore up and down nothing was wrong with my sons eyes when I watched him struggle at the eye chart. She sent a 11 yr old to check out without a parent. Only reason I knew was because I saw my son walked past confused. She began to talk to me about my son exam IN THE LOBBY (hippa violation, no matter how small the situation is). I had to request to be put back in the room to speak further . i finally had a chance to voice my concerns and she recommended eye therapy. I wouldn't have known that if I would have just went with her "UNPROFESSIONAL FLOW" . Never returning . Dr. Elder was great . read more

I've been going to Eyetx for over 15 years and even though I've moved across town I still make the journey because I love the care I receive there. Dr Bell and his staff are extremely helpful and friendly. They are very accommodating and help you get exactly what you need. read more

EVERYTIME I call they never answer and always forward my call to voicemail. Keep in mind Ive called on several occasions and never once have they answered the phone. I have an appointment today and needed some assistance before I go in but since they don't care to answer I won't care to show up. read more

Able to get in to see Dr. Wait time in office was less than 5 minutes after I filled medical info. Sr. was able to get my contact removed it was just my luck that one would get stuck in eye. I have worn glasses for over 25 years and the past 5 years I asked Dr's about getting contacts they would tell me it would not work out. Finally i saw Dr. Green did my exam and gave me a pair of contacts and I LOVE WEARING CONTACTS THEY WORK PERFECT. read more

I have been a patient of Dr. Bell for around 10 years. I have also seen Dr. Ando. Both are professional, thorough and kind. The office is efficient; gets you in and out. I also like that they price match. read more

Was promised 7 days, at the very latest 14 days for glasses to be ready! We are sitting at 23 days and glasses are STILL NOT in our possession! Now told there's a 20% re-stocking fee! Everytime we call it's excuse after excuse! Highly highly recommend NOT to get your glasses from this place!! Poor customer service. and obviously not interested in standing behind their word that's in writing!! They were very aware glasses were needed right away. I'm sure if it was their glasses things would be different! !! Go somewhere else! read more

Accepted my insurance & friendly staff. Not the greatest selection of frames but overall reliable and close to work.

Dr. Edward Carl Elder has provided excellent care for my eyes for many years. I wear contact lens and he has recommended the best ones for my visual needs and keeps my prescription so that I see better than 20/20. read more

Just moved to San Antonio and chose to go to Eyetx because it was close to my home. I have been a contact/glasses wearer for 25 years. I have never had the issues I have had at this office. The reception staff is rude and unknowledgeable. They prices of contacts changed every time I asked, they wouldn't provide the rebate forms unless specifically asked for. Every time I walked in or called, they were very short with me and talked to me like I was a moron. I had to see the doctor twice because the contacts she was trying to put me in were causing headaches. She told me I need reading glasses as well, that was even worse! I eventually called and told them to put me in the prescription I had last year and they didn't even care that I had issues. Contacts are suppose to be delivered within a week. I called after two weeks and they told me they had been there the whole time. No phone call. Will definitely not go back. read more

Worst Experience Ever. My initial visit was July 22nd. The Dr got my prescription wrong as it was too strong. I went back August 3rd and everything went downhill. The Dr confirmed my prescription was wrong and he gave me a new one. The staff was to order my contacts. Called 3 weeks later to see if my contacts were in, only to be told they were never ordered! Nobody called my insurance, nobody ordered them! They were going to take care of it. Called a week later to check on the status, basically make sure they were ordered. They weren't and now I had to go back in for a picture of my eye for my insurance that they FAILED to get on my first 2 visits. Called about a week later to follow up, the girl told me they would be in by the end of the week. Waited for a call, nothing. The following week I called to see if the contacts had come in, this girl told me they still hadn't been ordered! WHAT!! What is going on at this office?? Does nobody know how to do their job!! It's October and I finally go them in. It took 3 months to get a year supply of contacts. Most of the girls had attitude and gave me attitude on several occasions. NOT 1 SINGLE person apologized for their failures. I will never go back and I will be sure to let everyone I know to never go there. read more

Customer service was great and Dr. Ando was Exceptional. Tons of frames for the ladies in all price ranges but need more in the lower price ranges for the men. read more

Super convenient to make appointment online. Loved the fact that I could go on Saturday so I didn't have to take any time off work. I was seen very quickly and the doctor answered all my questions. read more

By far the BEST eye exam I've ever had. Staff were very helpful and Dr. Ando is the greatest! I was fitted for both glasses and contacts. I've felt rushed in the past from other providers but Dr. Ando took her time with me. She made sure that my contacts were the right fit. She checked them before I left the clinic and had me switch contacts right then and there so I wouldn't have to come back again like I've experienced in the past. I'm so glad I finally found a Doctor that makes me feel like I'm important. read more

Gave me glasses I did not order, billed me months later. Very unfair when they made a mistake. Would never go back. Avoid this store.

I absolutely hate getting my eyes checked, but Dr. Elder has always put me at ease. I've been going to Eyetx since the late 90's. Both my son and daughter now adults go to Eyetx as well. Before finding Eyetx I never had a good fit on my contacts due to my astigmatism. I have gone to the Walzem and the Blanco location to get my appointment with Dr. Elder. read more

Dr Bell is awesome. Very friendly and patient. Smashed my glasses one morning and they were willing to try to fix them free of charge. Fixed my husband and daughter up with glasses as well, small but nice selection. Some of the staff are kinda on the ugh side but overall enjoyed the visit. read more

My son and I had a great experience at EyeTx. My son is autistic and the staff was very considerate and patient with him. Dr. Nance took her time to explain what she was doing and made sure he was comfortable with her before she proceeded. I highly recommend this location. We had an appointment and there was no wait time. read more

OMG..... really!!? I am a patient at the Westover Hills location. I've since moved to Kirby. I have limited time to place phone calls during the day. I called last week the Walzem Rd location. I was on hold for along time when the woman finally came back to the phone she said I can schedule you at 3pm. I told her I had not given her any of my information and that she must of picked up the wrong line. So back on hold I go. I could not hold anymore, I hung up. I called yesterday I was placed on hold for 15 minutes, when the woman on the phone came back to my call I gave her my name and explained why I was calling she asked me for my phone number. She then said she had to call me back, I asked what time I can expect a return call. She said she could not give me a time because she was very busy with a full house (I believe she was referring to her waiting room) and that she was swamped with phone calls. I told her not to bother calling me back. Since she had no idea of when she was able to call me back. I will find another eye clinic. The reason I'm so upset about this is that for 27 years I worked in Dental offices scheduling patients. Never would I of told a patient that I was swamped with phone calls. If I had to call a patient back I would at least let them know about the time frame I'd be calling them back. And never would I say I am busy with a full house. read more

Horrible Customer Service. I have been a customer of this particular store for many years. I have never had to return anything. I recently purchased a pair of Carrera prescription glasses for my son. He wore them all of three weeks. He went to take them off to go to sleep and they snapped. I called EyeTx on Walzem, and when I asked to speak with a manager, the employee told me they do not have a manager working there and any issues with eyeglasses were taken care of by the manufacturer. They called me back and told me that neither they nor the manufacture were going to do anything for us. Over the years I have spent thousands of dollars at this store. This is how they return the favor? Had they even offered me a 15% discount on the new pair I would still be a customer, they way they handled this was so unprofessional, I felt like I was in another country. Buyer Beware! I will never shop at EyeTx on Walzem Rd again. read more