Absolutely do not recommend. While I had no issues with my hygienist (the main reason I kept going-…read morethat now has left), the overall customer service needs serious improvement. On multiple occasions, they used my old insurance despite several conversations confirming my updated information. Scheduling was also frustrating--appointments were frequently double-booked, leading to wait times of over an hour, even when I had the first appointment of the day. The final straw was being told my appointment wasn't confirmed, even though I had received a call and confirmed it. I was told, "We have a virtual assistant and a customer service person, so I'm not sure who you spoke to--they must not have communicated." That level of disorganization is unacceptable. Additionally, the office itself did not appear as clean as it should be and could benefit from a thorough deep cleaning. Overall, a very disappointing experience.

I had a really great experience at Potranco Smiles! The staff is so welcoming and made me feel…read morecomfortable from the moment I walked in. The office is clean, modern, and well-organized, which I really appreciated. The dentist took the time to explain everything clearly and made sure I felt at ease during my visit. You can tell they genuinely care about their patients and not just rushing people in and out. I would definitely recommend Potranco Smiles to anyone looking for a friendly and professional dental office!

WARNING* for any customer considering coming to Dr. Brandon for braces. I would recommend looking…read moreelsewhere. I also attached a picture with my teeth before my first set of braces with Dr. Brandon. He corrected one k9 but failed to correct #11. Failed to correct second time. I've had braces done twice with Dr. Brandon to correct my teeth. Fast forward to now, my tooth (#11) still does NOT align with the rest of my teeth properly. I've since been seen by two other doctors who both refused to do any composite bonding or additional work because they stated this issue should have been corrected during the time I had braces/ he needs to be the one to correct the issue. Especially after going through treatment twice with Dr. Brandon. On May 20th, I went in for an evaluation and X-rays. Instead of taking accountability or offering to correct the issue, Dr. Brandon referred me out. I spoke with one of the locations I was referred to, explained my situation and they stated Dr. Brandon should be the one correcting this since it should have been addressed during my original treatments and they feel he's brushing me off. Very disappointing experience after spending years trusting him with my teeth. On top of all this speaking with Maricela Macumba was frustrating. She is rude, dismissive, and lacks basic customer service skills. It's honestly embarrassing that Dr. Brandon has someone like this representing his office and handling patients. After spending years and money with Dr. Brandon. I expected professionalism, accountability and respect. Not attitude and being brushed off. Instead of "Five Star Family Dental". I would have to give it a One Star.

Beware! Go elsewhere, someone reputable!…read more Where shall I begin! Dr.Brandon has completed ortho on myself, my daughter, 2x when he was with Stillwater Dental. RED FLAG #1 Prior to ortho he referred me out to have some teeth pulled before he can began ortho. Oddly enough the Dr. who he referred me to look at my file and was extremely surprised that Dr. Brandon was going to complete my ortho. He said, "Brandon is doing Ortho?" RED FLAG #2 After ortho completion where it surprisingly only took 6 months for an over crowded teeth.I accepted because I thought he knew what he was doing. But what I did not realize then is that adjusting my bottom jaw to sit in a way where it will not hit the top teeth is NOT NORMAL! Additionally, my bottom teeth, the left side sets high than the right! So I've also learned to smile, talk, etc with my left side jaw sitting higher since the ortho work of Dr. Brandon I believe this is why I get headaches!!!! Now, when it comes to my daughter, she recently wanted to fix a tooth we all thought was just naturally smaller and was considering composite bonding to fill the tooth to match the other side. After a few dental Dr's down Potranco Rd whom all concluded by x-rays and thorough examination that whomever completed ortho failed to properly bring down that tooth. They are surprise to learn even after two of attempts of ortho that something like should not have occurred;however, they state it's an easy fix. They all advised for her to go back to Dr. Brandon to resolve as they do not recommend composite bonding. Guess what, Dr. Brandon evaluates her, takes x-rays, and sends her off to speak about "billing". So with that in mind, he knows he is able to complete this job, right?!? Well, my daughter calls me to tell me they want to charge her for this correction. So Yes, I called and was extremely upset. I stated to the office manager Marcella(whom by the way is rude!! )that Dr. Brandon should do this correction as a courtesy, at no cost. After some back and fourth, she stated she'll rely the message. After a couple days we get a call that he REFUSES to work on her, and is referring her out!!!!! Apparently, he reevaluated this situation and deemed he is not capable in completing HIS correction! SERIOUSLY!!! All the other dental Dr stated it was an easy fix! I strongly believe Dr.(is he really)Brandon just does not want to take on this responsibility, especially at no cost! He should not be in ortho business. So beware, beware, beware.

Amazing team! I used to have so much anxiety about the dentist, but this team makes me feel calm…read more They are also very patient with my 3 year old.

The doctor's top notch and all the staff are very kind, my only critique is not necessarily against…read morethem, but clinics across America. The fact is TVs are omnipresent, and instead of kids watching and learning from clinicians and staff, they tend to be distracted by screens which impedes their development.

I chipped my tooth late last night and left message on WLD's answering machine, and sent a message…read morevery early this morning. I received a quick response with an 11 o'clock appointment! I was seen promptly by Claudia and Dr Rodriguez! Yo my amazement the pair made the necessary repairs and I was done within the hour!!! I've had only very compassionate and professional service by all the staff here!!! Love them!!

Dr. Nelson and his staff are all great. I've been a patient here since 2019. I've always had great…read morecustomer service and they always do their best to accommodate me. This is what taking care of your customers should look like.

Stay away from this place. This place is pure evil. They will diagnose and refer you without out…read moreany clinical help or cleaning. NO X-rays They will not clean your teeth

my daughter went in for simple cavity fill; the dentist went too deep and now she needs a root…read morecanal. i went in for cavity fill and the dentist cut my lip. I am in such pain with this deep cut on my lip

What a great dental office. The staff have always been kind and courteous, wait times are minimal,…read moreand the doctors are highly proficient in their craft, as are their technicians. The office is rather new, just a couple of years old, and always tidy. Their waiting room is somewhat small, but there's a TV, a Keurig, and bottled water. Oh, and a fish tank. Their dental suites appear state-of-the-art, but what do I know. X-rays are taken in the rooms, and displayed on their widescreen monitors. The doctors do an excellent job of explaining any issues you may have, and how they can be treated. There are no pressure-tactic sales, either. I've been a patient here for over 2 years and it's always a pleasure. Well, not a "pleasure" per se, I mean it is a dental clinic -- but it's a pleasure in as much as a dental visit can be a pleasure. Plan your appointments in advance because they're a busy office and it can potentially take some time to get an appointment.

The finance lady/office manager was inhospitable, disinterested, unpleasant and condescending.read more

Always have billing issues and lack of follow up. I overpay but receive no follow up on why and…read morespend time correcting it with them/my insurance. Update: They said my insurance didn't pay them enough, so I have to cover the difference, however according to my EOB, I should have a credit. This is unethical and will be reported to the Texas State Board of Dental Examiners.

My insurance covers everything and they told me at tye end trying to charge for things thst my…read moreinsurance does not cover wasting my time and the dentists would not recommend

The staff is so awesome from the front desk to the hygienist and the doctor. I was felt like family…read morewhen the front desk staff forgive for forgetting your name but she remembered me from years back . I was like wow they really do care about their patients. I changed my dental insurance just so I can come back. Paying higher premiums is well worth it .

Amazing experience…read more Would definitely recommend it to everyone Dr.Reyes and staff is amazing

I have been going here for a few years now and every time I go there is a new dentist working here…read moreand the previous one is gone. I'm not sure why the turnover is so great here, possibly because this place is a chain? Not sure I will be returning. Seems like some of the staff aren't sure about things here. I won't go into detail but I don't feel confident in this office.

Slow service. I was notified that my appt was cancelled on Friday but they had availability the day…read moreprior. Showed up early and still waited over an hour an 15 minutes. The dentist and xray technician were in well before I was even introduced to the hygenist who said he was wrapping things up and it was going to be a while

Gies Family Dental is the best dentistry I've ever experienced. I've tried many others, and they…read morewere all horrible, especially the big corporate chains that rip you off, lie about what you need, and provide terrible service because they simply don't care about patients. Frustrated, I started searching for an independent dentist and discovered Gies. I've been a patient here for years now, and I can confidently say I trust Dr. Gies completely. Yes, it's a business, but he genuinely cares about his clients. He takes his time and doesn't make you feel like he's just rushing to get away from you. His staff is warm, welcoming, and always greets you with a smile. The office is consistently clean and well-organized. If you're looking for an honest, trustworthy dentist, look no further. I actually look forward to my routine cleanings, and I plan to keep coming here for the foreseeable future.

Dr. Gies seems like a great guy, and his staff are knowledgeable and accommodating; however, the…read morefilings I received broke out of my mouth within a couple days. While I received them, he seemed to have a hard time getting the compound to stay. It also seems he missed a broken tooth, because he recommended a get it filled also, but when the compound broke off and I went in to get it replaced, he said the tooth was actually broken in half and needed additional work. I have since started seeing a new dentist, who found the weak fillings and replaced them for me, and I've had no problems so far.