Absolutely do not recommend. While I had no issues with my hygienist (the main reason I kept going- that now has left), the overall customer service needs serious improvement. On multiple occasions, they used my old insurance despite several conversations confirming my updated information. Scheduling was also frustrating--appointments were frequently double-booked, leading to wait times of over an hour, even when I had the first appointment of the day. The final straw was being told my appointment wasn't confirmed, even though I had received a call and confirmed it. I was told, "We have a virtual assistant and a customer service person, so I'm not sure who you spoke to--they must not have communicated." That level of disorganization is unacceptable. Additionally, the office itself did not appear as clean as it should be and could benefit from a thorough deep cleaning. Overall, a very disappointing experience. read more

Absolutely Unprofessional and Completely Unacceptable Where do I even begin with this place? My first visit was just for a simple cleaning for my child -- nothing special, nothing terrible -- but seeing dead crickets by the front desk should've been the first red flag. I brushed it off as an isolated incident. Big mistake. Next came the orthodontics appointment. I wasn't told until later that their orthodontist travels between locations -- something that would've been helpful to know before scheduling. We arrived 15 minutes early for a 2:30 p.m. appointment, checked in, and then sat. And sat. And sat. We weren't called back until 3:20 p.m. -- nearly an hour later -- because they apparently "skipped us." Not once, but twice. After finally being seen, we discussed the plan, signed the paperwork, and were told we'd need a few extractions before braces could be completed. The orthodontist placed a few brackets that day "to get things started." Now I realize that was probably just to lock us into the payment plan. Fast forward to extraction day -- the day before the appointment, at 3 p.m., the front desk calls to say there's an "insurance issue" and we'd have to reschedule. Are you kidding me? I had spoken with the front desk multiple times in the weeks leading up to this -- including a week and a half prior -- and not once did anyone mention a problem. My daughter is covered under two employer-based dental plans. There is no excuse for this kind of incompetence. Because of their failure to verify insurance properly, we now have to wait another month or more -- because, remember, their orthodontist only comes to this office once a month. That means I'm now paying for two full months of orthodontic treatment when absolutely nothing has been done. And no, four brackets on her front teeth that aren't even connected to anything don't count as "treatment." To make matters worse, when I expressed frustration, the front desk clerk actually said, "Well, at least I called you today and you didn't find out tomorrow morning." As if that somehow makes it acceptable. The total lack of accountability here is astounding. Bottom line: this office is disorganized, unprofessional, and completely careless with both patients and their time. I would never recommend this place for any dental or orthodontic care. Save yourself the frustration -- go somewhere that actually values their patients and knows how to run a practice. Update: now my daughter has been fired as a patient because they completely dropped the ball and had total lack of accountability. But they said it was because of our call with front desk. Ridiculous how we have been treated. This is what you would expect at a place like this but I gave it benefit of the doubt. Steer clear of this place. read more

I had a really great experience at Potranco Smiles! The staff is so welcoming and made me feel comfortable from the moment I walked in. The office is clean, modern, and well-organized, which I really appreciated. The dentist took the time to explain everything clearly and made sure I felt at ease during my visit. You can tell they genuinely care about their patients and not just rushing people in and out. I would definitely recommend Potranco Smiles to anyone looking for a friendly and professional dental office! read more

Potranco Smiles defrauded the government! Referral was sent to them from VA in August for my dental work . They never informed me too come in for treatment. They sent a receipt back to VA by a person their named Thomas that they had done the work! Here it is September 25, that I find this out by contacting VA. read more

Sadly, I gave this business another second chance after numerous awful experiences and nothing has improved. I feel obligated to especially warn the military community and urge you to consider a different dental office. I've had numerous issues here over the years, but I'll keep this review to my experience today. I scheduled a general cleaning exam for today 6 months ago at my last cleaning. Last week, I received a text that they overbooked and needed to reschedule my appointment. I'm not sure how I was the patient that needed to be rescheduled when I scheduled 6 months prior, but I digress. They did ultimately keep my appointment the same day, just moved the time up an hour. Fine. I received a text notification of the new time. Another text to complete my paperwork (which I did) and then I arrived 15 minutes prior to my new scheduled time. To really no surprise given my history with this company, they claimed I didn't confirm the appointment so they gave it away. The soonest they can now see me is in a month. I showed them all the texts I did receive, they saw I completed the paperwork but "there's nothing they can do." This was ALREADY a rescheduled appointment because they can't manage their appointment system and they still messed up. Needless to say, after many years and countless second chances, I am done with Potranco Smiles. And I know when they read this they won't care, because customer service is not something they pride themselves on. However, I need to inform all current and future patients, especially military, that this is not the place you want to be. read more

I was worried about my visit due to some Of the reviews however after just receiving my cleaning with Cassandra, I would highly recommend this location for a cleaning as that is the only service I have had so far. Cassandra was kind informative and patient. She answered my many questions and did not get frustrated at all. She explained to me the different types of cleanings which is based on the patients needs. I am thoroughly pleased. Her customer service and professionalism should be recognized read more

Potranco Smiles - Outside - General Dentistry Near Me - San Antonio, Texas

You'll probably say I got paid under the table to say all of the wonderful things about Potranco Smiles Dentistry but I did not. They truly should be your Dentist of choice. The other positive reviews persuaded me to reach out to them which I did. I needed a check up, crown and a mouth guard. All of which they provided for me with zero pain to my oral cavity and wallet. Dr Ahmed and his staff were professional, straight forward in answering all my questions, quick in getting the services done all in a very warm and friendly environment. You could continue to go to Dentists and risk the chance of a bad experience but my suggestion is stop. Save your running around, fretting where to go, who to see and just place the call to Potranco Smiles. You'll be glad you did. read more

Absolutely love this place! The staff, the provider, THE MUSIC!! Everything! The environment is so conducive to a relaxing dental visit (sounds like an oxymoron, I know but it's true!). You can tell they really care about their patients. There were things I thought were completely normal or unrelated to my teeth/gum health that the provider took the time to thoroughly explain to me without making me feel stupid or like a problem. Very much appreciated! I highly recommend read more

I had a referral for dental services from my VA dental clinic. My appointment went well, i was informed that i needed some extra periodontal care. Was told that they would need to request a voucher from the VA before they could do any additional procedures. Was advised to reach out to the VA to ensure they received the request so that Potranco Smiles received the vouchers in a timely manner so that my procedures could be scheduled. One week later i contacted community care and was informed that they never received a request from the dental clinic and that my original referral covers all the services i informed them that needed. I called Potranco Smiles: "I contacted the VA and they never received your request for additional services, but great news, we don't need an additional voucher, the one that was already approved covers my additional services" The receptionist placed me on hold to go speak with her office manager and relayed a message to me that she will "send the request when she had the chance, but she will need a new voucher for those services no matter what the VA told me." It's been over a month since my original appointment where i was told i would NEED these services to stop decline in my dental heath, and i have contacted Community Care (VA) a total of 6 times as well as reached out to Potranco Smiles 3 times (every time they said they hadn't got to it but will when they had the chance, or they will today), and VA has not received a voucher request from Potranco Smiles. The last time i called Potranco smiles to let them know, they said they would reach out to the VA themselves and get back with me. (The front desk staff and office manager's response was rude and off putting) It's been over a week and no response. I called the VA today and they have nothing notated regarding a phone call from the facility nor do they have a voucher request. It's been a month and they have nothing notated nor even submitted the request!!! read more

I was patient at this office around 2023. I got annual checkup with X-ray, dental hygiene, and fill-in done. I moved in 2024 to different and got a new dentist. My insurance company doesn't pay for full X-Ray until certain number of years, so my new dentist requested a transfer of my dental record and X-ray from this office. The administration experience was not pleasant. I had been calling for 3 weeks straight and nothing happened. They kept saying they would email me consent form to sign so they can process the transfer of my documents. No issues was detected to see if there is anything wrong with the system or even efforts to talk with customers on the phone. My care experience here was great but it's really frustrating to get access to my own health record read more

Excellent dental office, Britney was very knowledgeable and sweet. I come here for cleanings and for dental care. I'm very satisfied with their staff and the doctors. Ask for Britney she will take care of you. read more

I rarely write reviews but I had a horrible experience at Potranco Smiles. 40 minutes into my scheduled appointment they tell me they have different levels of cleaning and they were going to charge me hundreds for the type of cleaning they recommended. My insurance covers dental cleanings 100%, and I have never heard of different types of cleanings in my life. Maybe it's a Texas thing, as I did recently move here. About 6 months ago I got a cleaning using the same insurance with no problems at all. It was a good cleaning that was covered 100% by my insurance. I ended up walking out on this corrupt business, wasting my time and causing an excessive amount of stress. I would highly recommend staying away from Potranco "Smiles". read more

The day of my dental appointment, I was contacted that there was no provider available. That was twice within a two month period. If scheduling is such a hassle, no wonder why the service is just as bad. read more

Been taking my son for some time and loved how convenient it is since it's super close to my house. I decided to utilize their services for myself and boy do I regret it. To start off, I made an appointment for my regular cleaning and they let me know that they wouldn't be able to do anything since I needed a deep cleaning. (Sort of embarrassing, I know) That was of course after I already paid them. I was confused but was like ok then, I'll schedule something for the earliest future. While I was there I asked a question about cavities and he let me know that I've had over 8 already and he pointed each one by one... That's when I knew I was in the wrong place. I've never had any cavities and for them to say that I had, and with confidence point them out on their computer screen one by one, is absurd. I'm sure they're using someone else's information, which has to be a violation of some sort. I feel that they're just squeezing every penny out of each customer, which is wrong. I've changed location, unfortunately it's way farther, but the service I now receive there makes it worth it. read more

Make sure you know your plan before services. They let me know at the end of my I owed them 100.00 for a cleaning if I would know before my appointment I would if cancelled. And their response is customers should know their plans it's a courtesy for them to look it up for you. read more

I'm highly recommended . Dr Mannhu is very nice and care person .She explained everything before she did. ROA Jennie T is also nice and made sure I feel comfortable throughout the procedure. read more

I would give them a ZERO if I could. My wife and I are on Medicare and have dental, we called and were told they accept it. We made an apptmt for 3 weeks in the future and before we hung up I asked them again about accepting medicare. I asked them, are you sure you are in the network, they assured me we were. You know where I'm going with this... The day of the appointment, I get a call. The office visit is covered but the dentist is not????? What!!! Where does that even make sense? Completely incompetent, find somewhere else to go. There are too many dentist to go to this one. You have been warned it is on you if you go there. read more

Recently moved to SA. Had to find an orthodontist. Made the appt in back in June. First strike, they canceled one hour before the appt and didn't have another for a whole month. We decided to wait for it. Had the appt in July. They were to call me with a treatment plan. Didn't hear from them. I called three times-strike two. They said they sent it via email. It was sent to the wrong address. Strike three...the plan costs way more than the treatment plan we had previously and we've already made $1500 worth of payments towards. I was told each orthodontist is different, I understand that, but I'm not paying more than the original treatment plan when I had already paid $1500 towards the braces. I'm going to see about another orthodontist. read more

It's taken me a while to write this review because I expected to move on from this dentist and never think about them again...but I have to share that not only did they sever a nerve underneath my husbands tongue and then try to double charge us (they should have offered a refund) -- but after just doing an appointments with a new dentist I found they lied about our treatment plans...they said my son needed 5 fillings - he needed 1 - they said my daughter had a cavity and needed her baby tooth pulled....she had no cavity and the baby tooth fell out naturally...this is not ethical treatment to fake conditions for insurance payment. Be careful - check your bill and maybe even get a second opinion! read more

Every appointment my son has had here at Potranco Smiles has been wonderful. The staff are extraordinary with babies. Since they were the first dentists or anyone to prowl around in his mouth at his teeth for that fact. They did it in such a non frightening way, leaving him smiling and happy throughout the entire appointment. Every time, we leave with a cute little goody bag full of a sticker, toothbrush and a kids toothpaste. Oh and we can never forget about the balloon! For his first of many visits beginning at the early age of about 7 months, I've never experienced anything off putting or negative with this dental establishment. And am beyond happy every time we leave! read more

Great customer service! The Front and Back Office Staff were friendly and respectful. The Dr. explained everything in detail. I was offered a blanket to keep warm during my procedure. I loved my experience there and I am very happy with my dental results! read more

I found this dentist via Yelp and the reviews. Today was my first appointment on a Saturday which is easier to do with kids and work. The front staff and waiting area is very inviting and relaxing. My appointment was at 12 but I was not see till 12:30 I was not in a rush and I was ok with it as I was a new patient because the customer service from Dental hygienist Chris and the doctor was amazing, they you-feel comfortable. TV while everything is prepped a blanket to keep me warm I was very impressed and look forward to coming here for my check ups! read more

I've only been to Potranco smiles for a couple cleanings for myself and my kids (1 year). I had an appointment today for my family which was scheduled 6 months ago. At no point was I told that they changed dentist and our visit would no longer be covered by my insurance. Not even when they called to confirm the appointment two days prior. They waited until I showed up. This is bad customer service! They apologized and would have still done the cleanings at about $50+, but our cleanings are covered 100%, so no thank you. They obviously done care enough about their customers. I'm very dissatisfied and disappointed with their service and will be taking my business elsewhere. read more

Awesome office. They have a nice waiting room with a little play room for the kids. The girls at the front desk were super nice and helpful. Everyone in the back was so sweet. It my son's first visit and his 1st birthday. If i moved to Alaska I swear I would fly here for my dentist appointments. read more

Absolutely horrible! My husband was told he needed 3K worth of dental work when he didn't. They put my crown in and I just had the worst experience as if dental work wasn't bad enough. read more

They do just ok dental work. Mysteriously after 2 years they contact me saying I owe them money from appointments all the way back to 2018. This seems very sketchy to me. If they were gonna bill me for this it should have been after a few weeks maybe a month. I will never use their services again. read more

Awesome Staff and dentist! I am pregnant and dentist let me know about the safety procedures of certain things that are safe and not safe to do during pregnancy . Great job! read more

Good front office staff and good chair side manor when it comes to back office staff. I really trust this place and all the people who work here. They are extremely good with kids and seem very knowledgeable in everything they do for both adults and children. I like being able to ask questions and have thorough answers which I feel I receive. I have no doubts when it comes to using them for mine and my families oral care. read more

I can not say enough about the amazing service that I received from Potranco Smiles. From the front office to the back. I really enjoyed my visit. The staff was very informative and educated on the services needed. They did not pressure you into getting certain services. They allow you to make the decision. They pay very close attention to your care and make you feel as if you are the only one in the office. I went in for a tooth extraction. The office was cold and they provided me a blanket to stay warm while the medication took affect to numb my mouth. The television on the ceiling is a great perk. After the medicine wore off I did not have any pain. For someone who is terrified of dentist, my experience was great...thank you read more

The staff at Potranco Smiles is simply the best. They are friendly and courteous. From myself to my two year old we never feel uncomfortable. Keep up the good job. read more

Had a great experience! After having to reschedule appointments for 4 of us multiple times we finally made it in. Every time I called for the reschedule they were extremely helpful and never made me feel bad about calling in. The visits went well. 17 yo, 3 yo, 1 yo and myself and we were all seen at our scheduled times. The staff from the front desk to assistants and dentist were all great. I am really glad that we found this place. Customer service is my number one and it is awesome here. I think we have found our lifetime office!! read more

Awesome dental care from Dhaval Thakkar and his staff! Received the services I needed and came out with a smile! Highly recommend Potranco Smiles! read more