I'm getting censored on google reviews and feel this needs to be public knowledge. Here is my…read morereview of a local Dentist, Miner Dental.
Update: I went to see Dr. Miner for 10 years. Everything was great until I decided to go with them for Invisalign. My treatment was $4700, which I paid $2700 up front, with the insurance covering $2000. Insurance pays out over the treatment period, which they told the insurance company it would be 12 months. So far, out of 8 checks, they deposited 4 and didn't credit that to my account. I found out after the office manager, sent messages to me every few months to threaten me with additional withdrawals from my HSA. This forced me to call the insurance company to get them on the phone with Miner Dental to help Miner Dental find the misplaced yet deposited checks. I've had to do this twice thus far; two checks have been missing each time. The last time I did this, I was on the phone with my insurance company for over 2 hours. This is primarily due to threats from the office manager at Miner Dental; she told me that she told the insurance company I was no longer in treatment which would stop payments from the insurance company. The insurance company denied having a record of this conversation. All of this sounds insane, but it's true; I do not know why they would try to get the insurance company to stop payments. When I heard what Niki and Miner Dental were trying to do, I asked them why the f*** they would do this (I was so caught off guard that it just slipped out). To which I got cussed out and threatened by the office manager over the phone. During that call, she told me she did it to force me to pay for it out of pocket. I did cuss at first, but the office manager took it to a new level. I received assurances from my insurance company that they would pay out the remaining balance. My insurance company also helped me understand why Miner Dental thinks I owe them money. After balancing out my account, it turns out I had a procedure in Jan of 2022 that they never notified me that I owed them. Which I find interesting because every time I'm in the office, I always ask if there are any other balances I need to cover. I did call and permitted them to take out the unpaid balance right after hanging up with my insurance company. Well, I finally spoke with Dr. Miner, to which he didn't know of the missing checks. Before that conversation with him, the office manager told me he had already listened to the recorded call, so I didn't bring up her language to see if he did, which he did not. It tells me either he condones her actions or the phones aren't recorded, and it was yet another lie from Niki. He told me he would call me back after digging into my account, but he never did. Due to the situation and because of the harassment, threats, and poor professionalism, my family of 4 will no longer be using this office. I'm unsure if this situation was caused by fraud or sheer incompetence. The insurance company still has 4 payments, so hopefully, this ends here....
The office went downhill after COVID.
This is honestly too bad. I hate finding new doctors to trust.
Old Review: My entire family goes to Dr. Miner. He is an amazing person, and his staff is fantastic. I cannot recommend him enough.
