Nancy is extremely knowledgeable on sizing and recommendations for sunglasses. I highly recommend this as THE place to go to if you're looking for sunglasses in Key West. read more

Went in here looking for ray bans and after trying a few pairs on, we realized they were way overpriced (you can buy them much cheaper on the ray bans website). We left after we realized this only to be called back by the lady working there very rudely. She accused us of stealing because there was an empty spot on the sun glass stand. We told her to check the cameras because we do not steal. The woman was very rude and honestly unnecessarily ruined our experience. We had already bought some items otherwise wouldn't have bought anything from them. Would NOT recommend unless Nancy is fired. read more

They have an outstanding selection of sunglasses. Nancy was super helpful and great to work with. We kept going back and forth on which to get and she offered to give us 25% off all pairs so we could get all three. Sadly, once we left the store I saw the price listed on the receipt was more than the tag price. I got a pair that was tagged $699 but rung up as $727.47 and then 25% off. This was the case on all three glasses. I feel taken advantage of and am very upset with myself for not double checking the receipt and totals before leaving. read more

Eyes On Duval - Eyewear & Opticians Near Me - Key West, Florida

Bought a pair of Bvlgari sunglasses. The day after I purchased the sunglasses one of the screws fell out and was lost. Unfortunately, I was on my way home. Went to a few Sunglass Huts and a Lens Crafters hoping to find a screw to fit....nothing. After searching on the web for a replacement, I had to spend another $16.74 for the lost screw plus shipping cost. Don't feel like this should have happened for what I spent on the Bvlgari's. The merchant should have at least made sure that the screws were firmly in place at the time of purchase. Now that I'm thinking about it, I think something was shimmied in place of the screw and that's why I lost it so quickly. It should have never fallen out like that. UPDATE 1: Luxottica, the site for replacement screws sent me incorrect screws twice. I've now learned that these sunglasses are discontinued and I am unable to get a replacement screw. There is no alternative pair of sunglasses for that model according to my warranty claim at Luxottica UPDATE 2: After 2 service requests with the same outcome, I am getting a voucher for 100% of the cost of the sunglasses due to the warranty from Luxottica. Voucher is good at Sunglass Hut website....thank God. THE OWNER, SOAN, WHO I WAS IN CONTACT WITH VIA TEXT, DID ABSOLUTELY NOTHING TO HELP ME, HE REFUSED TO REFUND ME. HE CLAIMED HE CONTACTED A REP WHO I NEVER HEARD FROM. WHAT A DEADBEAT MERCHANT. I WILL NEVER SHOP AT "EYES ON DUVAL" AGAIN. BEWARE OF THIS STORE. RECEIPT DOES SAY NO REFUNDS OR EXCHANGES, SO IF YOU HAVE A PROBLEM, YOU'RE S.O.L. WITH THIS GUY. I'm the one who has gone above and beyond and spent hours, hours, and hours doing all the leg work and getting to the bottom of this. read more

Eyes On Duval - Eyewear & Opticians Near Me - Key West, Florida

good afternoon, in this place I bought 2 glasses for more than 1,300 dollars and I wanted to return a pair of glasses because they fell off because they were too big for me, when I went to this place it said that they do not return or exchange but they could not adjust them either! The service is unpleasant and I'm a local and I live here. never buy there because you will lose your money. read more

I WISH I COULD GIVE THEM ZERO STARS. This was the worst experience I've ever had at a retail store, period. The customer service was terrible, the saleswoman was extremely rude, and the sunglasses we purchased were marked up over 200%. I bought a pair of Prada sunglasses that were priced at $310. Turns out they were available at Walmart for under $100 dollars. I also bought a pair of rayban wayfairs that I found out 5 minutes after leaving the store were significantly marked up as well. After the purchase, we noticed a purposefully obscured sign that said no returns. Neither of us were told about this return policy prior to my purchase, or during the process of my payment. I also wanted to note that I created a yelp account just to share my terrible experience at this fraudulent excuse of a store. This store is a complete and utter scam and will be filing a complaint with the Better Business Bureau. Update: They are not accredited by the BBB. Disappointed but I can't say I'm shocked considering their laughably-fraudulent business model. read more

Eyes On Duval - These sunglasses were priced at $310 but retailed NEW at Walmart for $99.97. I'd rather my eyes burn in the sun than shop @ this store again - Eyewear & Opticians Near Me - Key West, Florida

DO NOT SHOP HERE! Zero stars should be an option. Eyes on Duval is so terrible and deceitful that I created a yelp account to warn others Reason 1: The worst customer service that I have ever received. Not only was she not even remotely helpful, but also the lady working the store was incredibly rude. For example, when I asked for her help in picking out a pair that would look good on my face, she responded: "It's your face", then returned to looking at your phone and completely ignoring our presence. Reason 2: This store is an overpriced scam. Do not be fooled by the % of discount signs throughout the store. Everything in the store is incredibly marked up. For example, my girlfriend ended up purchasing a pair of Prada Sunglasses with a 40% discount that was listed as $310 and $186 after discount. Upon further research, one can purchase that exact pair on Walmart.com for $99... This is the case with every pair in the store. Reason 3: The store employee and owners are deceitful in their refund & exchange policy. They do not accept returns under any circumstances, this was conveniently never mentioned before the purchase was made. There is a sign stating this policy on the counter that is conveniently obscured from view by the register and discount racks. Reason 4: Reasons 1-3 are common complaints that many regretful customers have shared on yelp and google reviews. Evidently, this experience is not an exception but the norm at Eye's on Duval. Reason 5: Alternative options are superior in every category. For example, there is a Sunglass Hut about a block or two away on Duval St. That is cheaper, has 2-3 times the selection of sunglasses, and provides infinitely better customer service. For example, a pair of Raybans listed for $196 at the Sunglass Hut (BEFORE any discount they may be running) were listed as $269 and cost $250ish (AFTER the "Discount") at Eye's on Duvall. I hope this review is helpful to any potential shopper. DO NOT SHOP HERE! read more

Best verity of all sport sunglasses from : Oakley, maui jim and Costa del Mar, smith optics and Ray Ban read more

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I've never encountered such an abrupt salesperson. As soon as I stepped in... "Would you like to see something?" ..."Yes, as soon as I look around I sure will let you know and how are you today" ...to which she responds " I said would you like to see something?!" So I repeat my answer again. She begins tapping her fingers on the glass, acting as if I'm interrupting. Btw just lost some $300 sunglasses. Guess where I'm not getting any today?! Rather squint all day, thanks. read more

As you come off the cruise ship this store is located in the building that Call the shops at Mallory square 1st door on the right corner as you enter Very impressive selection of sunglasses Very nice salesperson with a lot of knowledge on the difference between the lenses and different branding of sunglasses. Great prices Highly recommended To buy your sunglasses in this store in key west. read more

Sold a defective set of sun glasses. Their original receipt reads, refunds or exchanges only within 48 hours. However, we noticed the flaw within hours of the purchase and was told by the owner through the store clerk that once you exit the door after your purchase there are no refunds or equal exchanges. read more

Terrible. My son bought sunglasses here. They fell apart after two days and they refused to replace them. Do not shop here

Lady working was very rude. May have been the owner based on some of the things I overheard her say but not entirely sure. She was talking to other patrons who were in the store (all personal talk, not related to shopping) and didn't even acknowledge me when I walked in. Would not recommend and will not return. Plenty of other options on Duval with better selection and employees who understand good customer service. read more